A Lesson in Learning from Mark Zuckerberg
I’ve been reading the excellent What would Google Do by Jeff Jarvis. Among many great ideas on how to be more responsive is the story of how Mark Zuckerberg passed his art history exam at Harvard.
happy Blogs
Here you can find all of Happy’s blog posts, covering our Excel hints and tips, ideas for creating happy workplaces, and ways to be more productive at work — and more.
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Get Your Staff to Walk in Your Customer's Shoes
It is never enough to explain what the customer needs - get your staff to walk in your customer's shoes and experience their life.
Great Workplaces Make More Money
Fortune magazine tracked companies from the great workplaces list over 12 years, and found 3-fold outperformance over the stock market.
Happy Staff are More Productive
“Improved psychological well being (PWB) leads to a more productive and successful workplace. The case has been proven in academic studies over the last ten years.” Those were the words of Ivan Robertson, giving a seminar on well-being at the LSE this week.
Unhappy Customer? Let Them Decide What to Pay
Being CEO of Happy means I get to deal with anybody who we have upset and who my colleagues haven’t managed to make happy. This doesn’t happen often and it’s never good to speak to a customer who we have let down but I do actually enjoy the task. Based on being open, admitting anything we got wrong and finding out what they need, there is nearly always a way to meet people’s needs.
Henry Stewart Helps Launch Action for Happiness
The origins of Happy date back to 1987, when founder Henry Stewart first registered the company and started providing training to friends and contacts.
Following Socrates and Creating Empowerment
It’s funny when I find myself quoted and it’s a better summary than I’d do myself.
Happiness is a Political Issue
I was delighted to be involved in the launch of Action for Happiness last week, giving a short speech on increasing happiness in the workplace.
Is Your Company an Ostrich or a Fox?
These are the two ends of customer service. On the one hand you have you have the foxes, eagerly scouring the internet to find any negative mention of their name and responding directly to the customer. And then there are the ostriches, burying their heads in the sand, and somehow managing to ignore negative feedback even when it is submitted on their own feedback forms.
Learning: It's Personal
What makes a great training course? We’ve done a lot of research on this, and worked with some great trainers to find the answer.
