Terms and Conditions

Here are Happy's Terms and Conditions of Use. Here we outline our Happy Guarantee, our cancellation terms and how to make payment. We have also added details of our Coronavirus policy and the measures we have in place.

Please get in touch with us if you have any questions or would like clarification on any area listed below.

Last updated: 29th September 2020

Coronavirus update

We are currently running a range of interactive online programmes alongside a select programme of classroom sessions — so we can accommodate all learning styles and requirements.

For those who feel comfortable coming to Happy's training centre in London, we have re-introduced a limited range of classroom training sessions. 

We have made our training centre COVID safe with a range of measures including:

  • Temperature check and sanitise on arrival are compulsory for all (staff and learners)
  • We ask all to check in using the Track + Trace app on arrival (staff and learners)
  • Visor masks are provided for learners and staff, and we request that they be worn at all times
  • Gloves will also be available (optional)
  • Hand sanitiser is available in the training room, the café area and bathrooms
  • Social distancing in rooms, hallway and café area
  • No sharing of booklets and stationery
  • All furniture and door handles are sanitised twice a day, as well as any furniture moved between tables
  • We operate a clean air conditioning system with no recirculation of air throughout the building

However, we continue to run a programme of online interactive sessions, both short 90-minute and full-days of learning, for those who currently prefer to learn at home.

For the latest government guidance, please visit the gov.uk website.

We will continue to monitor the situation and will advise all clients if the situation changes. We may have to change our classroom sessions to an online session held on the same day, due to government guidance or the number of bookings we receive.

If you have any questions or concerns, our friendly team are available Monday to Friday, 9am to 5pm. You can leave a message on 020 7375 7300 or email us at hello@happy.co.uk.

 

Our no quibble money-back guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please just get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Our pricing bands

At Happy, we believe our standard prices offer great value for all commercial companies.

We do also offer a public sector rate, which applies to the NHS, central government and local authorities.

The pricing of our learning programmes are particularly tailored towards charities and non-profits. Select Management and Personal Development courses are priced based on the number of staff members to make these even more affordable for smaller charities.

We also have a charity rate on our IT, Leadership and Personal Development programmes. This is applied to registered charities and non-profits, for those who are seeking to create a better world and are strapped for cash. This includes voluntary service organisations, trade unions, arts organisations, and we also offer it to individuals. Staff of state non-selective schools qualify too. Let us know if you think it should apply to you. (Please note that we reserve the right to withhold this rate from certain charities, such as private schools.)

Booking courses

In order to maintain these low prices, we have to insist on payment in advance of the course. You can make payment by cheque, by BACS or by credit card payment over the phone on 020 7375 7300. If payment has not been received by the course start date, we may not be able to let you join the course.

When you book your course you will be sent an invoice the same day and to avoid any disappointment please pay promptly.

Cancellation terms for our public course programme

You can transfer your place on the course to a substitute learner free of charge. In the event that you need to cancel or change the dates, the following charges will apply:

  • Cancellation or transfer 28+ days before the event date: free of charge.
  • Cancellation or transfer 0-28 days before the event date: 100% of the event fee.

Cancellation terms for private group bookings

If you are booking a larger project with us with multiple dates we will agree cancellation terms with you in advance, so please to refer to these or contact your Account Manager if you are unsure. Otherwise, the following terms will apply:

  • Cancellation or transfer 28+ days before the event date: free of charge.
  • Cancellation or transfer 0-28 days before the event date: 100% of the event fee.

In circumstances where any of the requirements for onsite training have not been met, such as no suitable computers or laptops for learners (and we discover this on the day of the course) — if rescheduling is required, the full cost of the original date will still be incurred.

If it has been found that any learner can’t meet the requirements of the course (see the course outline for specific details regarding course requirements), they may be asked to leave the course and arrange suitable alternative training (with yourselves and Happy). This is considered the last resort, and will always be done sensitively. Nevertheless, it may be necessary to ensure the course is delivered effectively to the remaining learners.

Payment Methods

  • Cheques: Please make cheques payable to Happy Ltd.
  • BACS: Our bank details are shown on your invoice.
  • Credit Card payment: over the phone – call us on 020 7375 7300

As always, please contact our team if you have any questions or if anything is not clear and our friendly team will be delighted to help you.