Terms and conditions

Here are Happy's Terms and Conditions of Use. Here we will outline our Happy Guarantee, as well as our cancellation terms and how to make payment.

Please get in touch with us if you have any questions or would like clarification on any area listed below.

Our no quibble money-back guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please just get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Our pricing bands

At Happy, we believe our standard prices offer great value for all commercial companies.

We do also offer a public sector rate, which applies to the NHS, central government and local authorities.

The pricing of our learning programmes are particularly tailored towards charities and non-profits. Select Management and Personal Development courses are priced based on the number of staff members to make these even more affordable for smaller charities.

We also have a charity rate on our IT, Leadership and Personal Development programmes. This is applied to registered charities and non-profits, for those who are seeking to create a better world and are strapped for cash. This includes voluntary service organisations, trade unions, arts organisations, and we also offer it to individuals. Staff of state non-selective schools qualify too. Let us know if you think it should apply to you. (Please note that we reserve the right to withhold this rate from certain charities, such as private schools.)

Booking courses

In order to maintain these low prices, we have to insist on payment in advance of the course. You can make payment by cheque, by BACS or by credit card payment over the phone on 020 7375 7300. If payment has not been received by the course start date, we may not be able to let you join the course.

When you book your course you will be sent an invoice the same day and to avoid any disappointment please pay promptly.

Cancellation terms for our public course programme

You can transfer your place on the course to a substitute learner free of charge. In the event that you need to cancel or change the dates, the following charges will apply:

  • Cancellation 14+ days before the course – free of charge.
  • 13-7 days before the course – 50% of the course fees.
  • Cancellation 0-6 days before the course – 100% of the course fees.

Cancellation terms for private group bookings

If you are booking a larger project with us with multiple dates, we will agree cancellation terms with you in advance - so please to refer to these or contact your Account Manager if you are unsure.

If you need to cancel or change the date of your private group booking, there is no charge providing you give us 21 days' notice. Cancellations after this time will incur the full cost of the course.

In circumstances where any of the requirements for onsite training have not been met, such as no suitable computers or laptops for learners (and we discover this on the day of the course) – if rescheduling is required, the full cost of the original date will still be incurred.

If it has been found that any learner can’t meet the requirements of the course (see the course outline for specific details regarding course requirements), they may be asked to leave the course and arrange suitable alternative training (with yourselves and Happy). This is considered the last resort, and will always be done sensitively. Nevertheless, it may be necessary to ensure the course is delivered effectively to the remaining learners.

Payment Methods

  • Cheques: Please make cheques payable to Happy Ltd.
  • BACS: Our bank details are shown on your invoice.
  • Credit Card payment: over the phone – call us on 020 7375 7300

As always, please contact our team if you have any questions or if anything is not clear and our friendly team will be delighted to help you.