Do You Make it Easy For Your Customers to Give Compliments?
Sitting in the reception of Central & Cecil Housing Association, one of our clients, I flicked through the information leaflets. Alongside the pamphlet on how to make a complaint was a more unusual one – a Compliments Guide. Yes, Central & Cecil had taken the trouble to create a guide to how let their people know when they’d done well.
Hi, we are Happy
We are leading a movement to create happy, empowered and productive workplaces.
How can we help you and your people to find joy in at least 80% of your work?
I thought this was a fabulous idea. That night happened to be the Governing Body of the school I chair. And, as we discussed how to clarify the Complaints Policy for parents, I passed on the suggestion. Let’s make it easy for parents to tell the school when people have done well too. Our hard-working teachers and staff deserve that positive feedback.
I was reminded of this when I saw a tweet just now from Shawn Achor on people who phone up to give compliments to New York City taxi drivers
So think about it. How easy is it for your customers to let you know when you’ve done well? What can you do to ensure your people get the praise they deserve?
Praise at Happy
As a training business, we get daily feedback. And we are careful to phrase the questions so we hear what we’ve done well as well as what we need to change. Here are some of my favourites from recent weeks (all of which go directly to the trainer):
‘Who knew Excel training could actually be enjoyable!?’
Iona Bergius, NSPCC, Excel 2007/10 – Core Level 2
‘Wonderful experience, the time flew by as the Powerpoint course by Ed was so interesting… Thank you!’
Maureen Nichols, The National Council for Voluntary Youth Services, IT Apprenticeship: Powerpoint 2007
‘The course was great and when Meera realised I was competent in Visio she offered me tips on the rest of the Microsoft office programs! Excellent’
Sheri Skinner, Catch 22, MS Visio 2010 Essentials
‘The best catering I have ever had on a course!’
Caroline Knapp, London Deanery, Excel 2003 – Core Level 2
‘The best course I’ve been on in 20 years!’
Lisa Waterman, Haig Homes, Excel 2003 – Core Level 1
‘My computer skills have improved dramatically since I started this course. Brilliant training centre.’
Frances Ditroia, Childcare Business Consultancy Services, IT Apprenticeship: Word 2007
‘Your approach to learning is the most innovative I have come across, the structure of their course kept my attention all day and the teaching was fantastic.’
Ellie Kent-Plummer, London Deanery, Excel 2003 – Core Level 3
- A Radical Idea: Try Listening to your Customer – What does really listening to your customers look like? This blog explores the value of truly hearing your feedback.
- 3 Ways to Improve your Active Listening Skills – Listening well is a skill. We have some tips for you in this blog.
- 6 Tips for Giving and Receiving Constructive Feedback – Learning how to give and accept feedback is a crucial skill if you are wanting to develop. This blog gives you some great tips on both giving and receiving constructive feedback.
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Next Conference: 2024 Happy Workplaces Conference
Our Happy Workplaces Conference is our biggest event of the year, and we'd love for you to join us next year. Save the date for Wednesday 15th May 2024!
This will be a hybrid event — we will host up to 50 people in the venue at Happy's HQ in Aldgate, London, and up to 200 people online via Zoom. The speakers will be a mix of online and in person. However you choose to join us for 2024, there will be interaction, discussion, space for reflection and opportunities to network with others.
All tickets are currently half-price until January 2024.
Not what you need? Take a look at all of our Leadership and Management programmes.