Communicating Across Difference: Equality, Diversity and Inclusion in the Workplace

In this course you will learn what identity, intersectionality and cross-cultural communication are, reflect on how they apply to you and ways to leverage this knowledge in your day-to-day life. This course is a first step to enable you to communicate, relate and collaborate with those different from you with clarity and connection.

This course is held over one day and is currently available online as Face-to-Face Live Online Learning using Zoom for public and private bookings.

Course Overview

Prices

  • Standard Price

    £450*
  • SME
    Fewer than 250 staff

    £385*
  • Public Sector Price

    £330*
  • Large Charity
    Over 31+ staff

    £250*
  • Small Charity
    Fewer than 30 staff

    £195*
  • *Per person, excluding VAT

  • Duration

    1 day
  • Location

    Interactive online sessions delivered via Zoom. The link is sent to you after booking.

    Online

Course Overview

The day will start with an exploration of some key concepts, then a self-reflection and assessments of our own identity, intersectionality and how that shows up in our day to day.

We then will shift to a self and others lens, where we will explore the concept of intercultural communication, assess our own communication style and learn how to engage with others that adopt a different style.

What you will learn

  • Key diversity and inclusion concepts such as identity, intersectionality and intercultural communication
  • Explore your own identity and its elements of intersectionality and how that influences how you show up.
  • Explore your own intercultural communication style & strategies you can use to relate to others that are different from you.

Key themes covered.

  • Identity and intersectionality
  • Intercultural communication
  • Direct vs indirect communication styles
  • Emotionally restrained vs emotionally expressive communication styles
  • Code switching
  • Strategies to communicate across cultures.

Our approach to programme delivery

Every programme is designed to ensure complete individual involvement and participation, it will stimulate your thinking and challenge you. The key focus is on practical skills and real outcomes throughout. The content will involve an innovative and engaging blend of activities so that you can directly apply it to your current performance and your future success.

Group Learning Events

Looking for a private group event for your team, or even your whole organisation?

We can organise a date that works for you, and we can tailor the content to your team. Our private workshops can be held online, inhouse at your workplace or here at Happy's HQ in Aldgate, Central London (following current government guidelines).

Find out more and enquire now

What are Happy's online events like?

In this short video, take a look at some of the ways that we create interactive, engaging experiences online using Zoom.

Book now

See our available course dates, or contact us for bespoke options.

Communicating Across Difference: Equality, Diversity and Inclusion in the Workplace
There are currently no upcoming public course dates available. Please email our team on hello@happy.co.uk and register your interest for this course. We'll let you know as soon as a date is available.

Contact us now!

020 7375 7300

Why choose Happy?

  • Learn the skills you need to succeed
  • Fun and interactive workshops, whether online or face-to-face
  • Learn in a confidential environment with our experienced facilitators
  • Small class sizes to give personal one-to-one support
  • Private group options available
  • No quibble money-back guarantee on all courses

The Small Print

For Face-to-Face Live Online Learning

All learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven't received this email then please contact our team.

You should reserve out 10am to 4.30pm in your diary for the learning. This will allow you to join the interactive workshops and have time to reflect and do the assignments in between. We believe immersing yourself in the content for a whole day will create deep learning and lasting impact. 

Learners should log into the training session 10 minutes before the start time to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals.

Your active participation is expected: everyone will be heard and seen throughout, just as they would be if we were in a room together. To be heard, hear and seen you will need a microphone, speakers and camera — if you have a modern laptop that’s all you will need. Remember, you’ll need a quiet place to call from and a decent internet connection is a must.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

For classroom sessions

All public classroom sessions take place at Happy's HQ in London at Robert Dolan House, 9 Alie Street, London E1 8DE. Please see our Contact Us page for full directions and a PDF map.

The course will run from 10am to 4:30pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Coronavirus Policy

In light of the current Coronavirus outbreak we want all of our customers to be reassured that we are working to maintain the highest standards of Health and Safety. We are monitoring the situation closely and are following all current Government guidelines.

Please see our Coronavirus Policy for more details and the latest information.

If you have any questions or concerns, our friendly team are available Monday to Friday, 9am to 5pm. You can leave a message on 020 7375 7300 or email us at hello@happy.co.uk.

Did you know...

...many interactions contain two or more problems?

When faced with multiple problems, we often choose the simplest and safest problem rather than the real problem.

Happy has a range of other personal development and leadership programmes, including:

How to Have Conversations that Matter for Leaders & Managers to enable managers, supervisors and team leaders to get the most out of emotionally charged and challenging conversations in the workplace. Find out more

How to Have Conversations that Matter for Staff to enable you to identify the conversations that are holding you back and use tools and techniques to obtain immediate results and long-term benefits. Find out more