How to Have Conversations that Matter for Leaders & Managers

This one-day workshop will introduce you to a proven technique which will allow you to have successful conversations with team members and colleagues. The content has been designed to enable managers, supervisors and team leaders to get the most out of emotionally charged and challenging conversations in the workplace.

All courses scheduled for June and July will be held online through Zoom instead of in the classroom. They’ll still take up a full-day, which will consist of several 2 hour interactive online sessions with independent work in between.

Contact us for availability and pricing, or see the How to Have Conversations That Matter Live Online Learning page for our new two-hour session, which will be delivered online through Zoom.

Course Overview

  • Standard Price

    £545*
  • Public Sector Price

    £445*
  • Charity < 15 Staff

    £245*
  • Charity 16-30 Staff

    £345*
  • Charity 31+ Staff

    £445*
  • *per person, excluding VAT
  • Duration

    1 day
  • Class size

    12 approx.
  • Location

    London
    Map
  • Requirements

    All managers, supervisors and team leaders who would like to improve their skills and their ability to get the most out of emotionally charged and challenging conversations in the workplace. We also offer How to Have Conversations that Matter as a one-day workshop and How to Have Conversations that Matter as a two-day workshop, which may be suitable if you do not have management responsibility.

Course Overview

What you will learn

By the end of this workshop you will be able to:

  • Practise a proven technique to prepare for important situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Improve your professional working relationships through your conversations

Who should attend?

All managers, supervisors and team leaders who would like to improve their skills and their ability to get the most out of emotionally charged and challenging conversations in the workplace.

We also offer How to Have Conversations that Matter for Staff as a one-day workshop and How to Have Conversations that Matter as a two-day workshop, which may be suitable if you do not have management responsibility.

Our approach to programme delivery

Every programme is designed to ensure complete individual involvement and participation, it will stimulate your thinking and challenge you. The key focus is on practical skills and real outcomes throughout. The content will involve an innovative and engaging blend of activities so that you can directly apply it to your current performance and your future success.

5 out of 5 stars

Dez was fab - really empowering! It's the second course I've done with him and they've both been brilliant.

Trusted Customer84 days ago

Need help? Call us on

020 7375 7300

Group Learning Events

If you have five or more learners, a private group event could be cheaper.

We can tailor the content to your team, and host the workshop inhouse at your workplace or here at Happy's HQ in Aldgate, Central London.

Find out more and enquire now

What's it like to learn with Happy?

Be involved, engaged and challenged in our leadership programmes. In this video, Happy's Managing Director, Cathy Busani, delivers a session on Google’s Project Oxygen and the qualities of a great manager.

Book now

See our available course dates, or contact us for bespoke options

How to Have Conversations that Matter for Leaders & Managers
There are currently no upcoming course dates available. Please contact our team on 020 7375 7300 or email hello@happy.co.uk to enquire and find out availability for private groups.

All courses scheduled for June and July will be held online through Zoom instead of in the classroom. They’ll still take up a full-day, which will consist of several 2 hour interactive online sessions with independent work in between.

Please note that your booking is not secured until you checkout. All prices listed in the shopping cart are excluding VAT.

If you are booking at a discounted rate (for example, if you are from a charity), you will see this on the final stage of the shopping cart after you have set up your account or logged in. Discount codes can also be added on this final page.

Check out now

Contact us now!

020 7375 7300

Why choose Happy?

  • Award-winning learner-focused approach
  • Small class sizes to give personal one-to-one support
  • Two years of free support after your course
  • Private group options available
  • No quibble money-back guarantee on all courses

The Small Print

For courses in June and July, all learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven't received this email then please contact our team.

In ordinary circumstances, the course will run from 10am to 4:30pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Coronavirus Update

Due to current government guidelines we have temporarily closed our training centre in London. All of our staff are now working remotely, and all classroom training has been postponed until 29th May.

We have developed a fantastic range of interactive webinars delivered by our experienced facilitators, Live Online Learning. We understand that for many people this will be the first time that they have worked from home and so we have developed short 1.5-2 hour sessions to help you adjust to this new situation. You can see details of our IT Skills live online learning sessions here and our Personal Development sessions here – or we can adapt any of our classroom training into webinar format for you.

For the latest government guidance, please visit the gov.uk website.

We will continue to monitor the situation and will advise all clients if the situation changes.

If you have any questions or concerns, or would like to arrange some online training, our friendly team are available Monday to Friday, 9am to 5pm. You can leave a message on 020 7375 7300 or email us at hello@happy.co.uk.

Did you know...

...the way you treat one another either helps you come to a healthy resolution or keeps you from doing so?  

It's straightforward logic, but no less significant. Even in situations where criticisms are necessary, try framing them in the context of alternative courses of action so that they don't feel like attacks. 

Happy offers a number of other leadership and management programmes, including:

Effective Coaching Skills for Leaders to enhance your ability to coach those around you to become more motivated and find their own solutions. Find out more

Becoming a Multiplier to enable you to inspire great performances from your people and drive extraordinary results. Find out more