Five Key Attributes of the Most Effective Leaders
A look at the major findings in Liz Wiseman’s bestselling book, Multipliers: How the Best Leaders Make Everyone Smarter.
What is a Multiplier?
Multipliers are leaders who can bring out the intelligence and unique abilities of the entire workforce. Crucially, high-level productivity is achieved not through scare tactics or micro-management. By contrast, it comes through inspiring and challenging employees; engaging team members in important discussions that embed a sense of ownership; and encouraging innovation and the use of each individual’s imagination.
In Multipliers, researcher and executive advisor Liz Wiseman repeatedly underlines the firm divide between multipliers and the less effective leaders she calls diminishers. While multipliers stimulate progress and get more done with fewer resources, diminishers sap workplace energy and make employees scared to express themselves.
Here are the five leadership characteristics that define multipliers.
It’s not that multipliers are blessed with the uncanny ability to sniff out the most highly educated, ingenious people in their field. Multipliers believe everyone in the organisation is smart and able and can therefore play an important role in advancing the business.
It’s not just naïve faith that allows the multiplier to optimise resources, but a commitment to figuring out where each individual’s strengths lie. As a result, enthusiastic and proactive people are drawn towards multipliers as they see an opportunity for self-growth under the multiplier’s leadership.
A multiplier is not a dictator; they do not assume to know everything and consequently ignore everyone else’s opinions. Multipliers insist that everyone think for him or herself, and this way broaden their knowledge and improve their imaginative tools.
For employees to develop an individual voice, they must first feel confident they deserve to be there. And once a workforce feels secure, multipliers can foster an intense workplace environment. It’s intensified not through aggression or egotistic showboating, but through widespread employee engagement and the determination to succeed.
Multipliers don’t generate proactive workforces simply by giving employees room to flex their muscles. Some impetus is needed to get employees actively engaged in the first place.
Where diminishers tend to believe they know best and will dictate the exact course of action, it’s common practice for multipliers to propose challenging tasks and open things up for group discussion, leading to alternative paths of action.
By laying down the challenge and seeing how a workforce responds, multipliers learn more about the assorted talents of each individual employee.
Most of us are familiar with hierarchically-run workplaces – the select few at the top make all of the decisions, which get conveyed to everyone else. This often results in widespread confusion about how and why the decision was made; what its overall impact should look like; and how everyone’s expected to get there.
Multipliers, meanwhile, find the best course of action by thoroughly debating important decisions among the workforce. Not only does this bring the team into the decision-making process, it also gives employees more understanding and preparation when it comes to putting decisions into action.
So far, multiplier-run workplaces might sound a bit like easy-breezy utopias. Crucially underpinning all of the above policies is the multiplier’s emphasis on maintaining high standards throughout the workplace.
If a great idea is approved, the multiplier will make sure the necessary resources are in place for it to be carried out. But if employees fail to deliver or become lazy, multipliers will hold them accountable.
Workplaces that run in this manner quickly become self-moderating. High standards are instilled across the board and employees realise not just the extent of their individual responsibility, but hold others to account where necessary.
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Philippa Russell56 days ago
Good training. Could have done with some actual roll play around chairing meetings and dealing with difficult situations
Want to learn more?
Happy's Managing Director, Cathy Busani, will be hosting a one-day programme called Becoming a Multiplier on 6th August at Happy's training centre in Aldgate, London. Using the best thinking from the book, Multipliers: How the Best Leaders Make Everyone Smarter by Liz Wiseman, this transformational one-day leadership programme will show you how to become a Multiplier of others.