Celebrate Your Mistakes With Us
"A person who never made a mistake, never tried anything new," Einstein famously said.
If you are an organisation that wants to encourage innovation, a ‘no blame’ culture is crucial.
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At Toyota, every member of staff is expected to come up with two kaizens (or ideas for improvement) each month, and is given 15 minutes each day to think of new ideas and try them out. Even if the learning is that the current process works better, this is still an important lesson – “the learning comes from the journey.”
Here at Happy, one of our core principles is to celebrate mistakes – it is how we innovate and improve. So, in last month’s competition, we asked you to celebrate your mistakes with us and share what mistakes you’ve learned – and, most importantly, what you have learnt from the experience.
Here are some of the responses we received (all anonymised) – share yours in the comments!
Not proof reading something before sending. I have learned to take time out, breathe, have a cup of coffee and start again 🙂Anonymous
I always end up taking on too much and then juggling too many things at once, and then waking up in the night and thinking “Oh gosh I haven’t contacted that person back!”. I am learning to say no to things as I am naturally a people pleaser. This week my mistake has been deciding to sew velcro on to collection bags so that they can sit in the collection tins of a fundraising project I’m working on. I have realised I hate sewing and that my project was rather over-ambitious as I had originally decided to sew 15 collection bags! After spending 2 hours struggling with my sewing machine, I turned to Amazon and managed to source collection bags somewhat to my specification and resigned myself to just sewing the velcro on to the bags which is hard enough! I am learning to only take on as much work as I can handle and that it’s ok to say no to things or take an easier route if there is one.Anonymous
I underestimated the length and importance of a task, causing delay and a low quality output. I’ve learned I should always do “my homework” even for routine’s jobs.Anonymous
I picked up my new bike on Monday and had it stolen that same eve because I only looped the lock around the front wheel & frame. Easy pickings. Not only have I learnt how to lock my bike properly next time, I found that writing down reasons not to let this get to me – situations that could have made it worse, why I am not an idiot, situations that are worse than this, enabled me to gain perspective on the situation much quicker than I usually would. Still upset but in no way hurt, I’ve not been that down when squeezing onto the tube until I can afford my next one!Anonymous
Don’t assume because you told someone last week about what was happening this week, they’ll remember it. What’s important to you isn’t always what’s important to your colleagues. Regular reminders are always helpful.Anonymous
Being too precious about an area of work that I lead on and which requires the co-operation of all employees. I’ve learned that welcoming the contributions of specialist who have new ways of doing things really does help to improve the ways in which we work which is bound to have an impact on the customer.Anonymous
I made the mistake of not booking a table at a restaurant in advance – turned up and it was closed! So we had to find somewhere else to eat, but I learnt that the experience was less about the food we ate and was more about the great company I enjoyed over the meal with a person who is very special to me.Anonymous
A big theme was around not making time to prepare themselves or colleagues for meetings or tasks, not proof-reading an email carefully enough before sending it, or around mistakes with communication – misunderstandings, instructions not being clear or bad news not being delivered as well as it could have been.
Can you relate to any of these mistakes? What mistakes have you made recently? Share with us in the comments below!
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