Managing Poor Performance

This comprehensive one-day workshop will enhance your ability to effectively and positively manage your team’s performance in order to develop the skills and strengths of each individual.

This workshop is currently available online as Face-to-Face Live Online Learning using Zoom for public bookings. We are able to offer classroom sessions for private bookings only — please get in touch for availability.

Course overview

Themes Covered

  • Understand the benefits and importance of managing performance effectively and the consequences if you don’t
  • Understand how the performance management cycle should work
  • Discover what makes people perform at their best
  • Understand the Job Ownership model and what needs to be in place for people to take responsibility
  • Use a situational approach to identify the root cause of poor performance
  • Create your own plan for individuals based on their situation
  • Use listening and coaching skills to ensure that you understand the other person and to encourage them to take responsibility
  • Identify the key steps needed for regular, constructive feedback to be effective and motivating
  • Planning effective, regular one-to-one’s
  • Identify what needs recording and what doesn’t
  • Identify how appraisals and development planning contribute to a person’s success
  • Discuss how to handle tricky appraisals
  • Identify how to set measurable and effective short and long-term objectives with clear accountabilities
  • Personal action plan beyond the programme
5 out of 5 stars

Really good course that supports teams to have better and more meaningful conversations even if they are tough to have.

Trusted Customer10 days ago

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020 7375 7300

Group Learning Events

Looking for a private group event for your team, or even your whole organisation?

We can organise a date that works for you, and we can tailor the content to your team. Our private workshops can be held online, inhouse at your workplace or here at Happy's HQ in Aldgate, Central London (following current government guidelines).

Find out more and enquire now

What's it like to learn with Happy?

Be involved, engaged and challenged in our leadership programmes. In this video, Happy's Managing Director, Cathy Busani, delivers a session on Google’s Project Oxygen and the qualities of a great manager.

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See our available course dates, or contact us for bespoke options.

Managing Poor Performance
There are currently no upcoming public course dates available. Please email our team on hello@happy.co.uk and ask to be added to the waiting list for this course. We'll let you know as soon as a date is available.

All timings listed are in BST.

Please note that your booking is not secured until you checkout. All prices listed in the shopping cart are excluding VAT.

If you are booking at a discounted rate (for example, if you are from a charity), you will see this on the final stage of the shopping cart after you have set up your account or logged in. Discount codes can also be added on this final page.

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Contact us now!

020 7375 7300

Why choose Happy?

  • Award-winning learner-focused approach
  • Small class sizes to give personal one-to-one support
  • Two years of free support after your course
  • Private group options available
  • No quibble money-back guarantee on all courses

The Small Print

The course will run from 10am to 4:30pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Coronavirus Update

Due to COVID-19, our public programme is currently only being held online through our Face-to-Face Live Online learning sessions. However, we are now able to offer classroom training sessions for private bookings. Please get in touch for more information, pricing and availability.

For the latest government guidance, please visit the gov.uk website.

We will continue to monitor the situation and will advise all clients if the situation changes.

If you have any questions or concerns, or would like to arrange some online training, our friendly team are available Monday to Friday, 9am to 5pm. You can leave a message on 020 7375 7300 or email us at hello@happy.co.uk.

happy learners

Did you know...

...when approached in the right way, poor performers will often come up with their own solutions?

The key is to make them feel valued and listened to. The motivation to improve performance is more likely to surface when someone feels a strong connection to their workplace and colleagues.

Happy offers a number of other leadership and management programmes, including:

Becoming a Multiplier to enable you to inspire great performances from your people and drive extraordinary results. Find out more

Managing Change Positively to enable you to support your team through change and provide a clear understanding of how to involve people. Find out more