Happy Awarded Feefo Gold Trusted Service Award 2018

Happy has won the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

The Happy Manifesto: A 'Pisstaker’s Charter'?

In this short video, Brendan O’Keefe of Epic CIC explains about some of the difficulties he had at Epic CIC when first implementing The Happy Manifesto principles of a culture based on autonomy, trust and freedom.

How COOK Places Relationships at the Heart of Their Business

At the 2019 Happy Workplaces Conference, Rosie encouraged people to return to work and look at their respective organisations through a relational lens. In Rosie’s view, looking at things through a relational lens is a wily method for figuring out what’s working and what isn’t. Watch the full video or read the transcript of her talk here.

Can You Use Happy Manifesto Principles in a Charity?

In this 20-minute video from the 2017 Happy Workplaces CEO Conference, Michelle talks about leading the charity through a period of growth and transformation. She highlights what she did to bring her staff team along on the journey with her, using the principles from the Happy Manifesto, and what the impact has been on both the people they work with and their bottom line.

Pre-Approval in Practice at TLC: Talk, Listen, Change

Are you making the most of your people’s skills and knowledge? Michelle Hill talks about how the charity TLC: Talk, Listen, Change has used pre-approval in practice in this three-minute video.

Employee Engagement: Transforming Culture

Speaking at the 2017 Happy Workplaces conference, Nita Clarke OBE and David MacLeod OBE look at the increasing demands employees have of their workplaces and the four enablers of employee engagement.

The Importance of Communication When Transforming an Organisation’s Culture

In this short video, Tracy Jelfs (formerly Head of Children’s Services at Monmouthshire County Council) explains the importance of communication when transforming the office culture.

Sure Petcare: Using Happy Ideas to Create Great Service and Business Success [Full Video]

In this fifteen-minute video, Sarah Metcalfe of Sure Petcare (formerly SureFlap) talks about how she has used the principles from the Happy Manifesto to give fantastic customer service, and has had zero turnover in the last seven years in the Customer Service department.

The COOK Model for Great Relationships at Work

How do you resolve conflict between colleagues at work? In this two- and a half-minute video, Rosie Brown talks about how COOK has implemented a model for relationships at work, and how this has helped teams to work together better.

Julian Birkinshaw – The Surprising Lead Indicator of Employee Engagement

This is a great presentation from Julian Birkinshaw (London Business School, Thinkers 50 UK Top Three) speaking at Happy Workplaces 2014, covering everything from habit formation, through road traffic planning, all the way to the surprising lead indicator of employee engagement. A LOT of delegates said they would revamp their upward appraisal process after listening to Julian’s presentation.

Louise Beardmore: Building Connected Service Through Engaged Employees

Louise Beardmore’s focus on creating a happy workplace at United Utilities has increased employee engagement levels by 91% and reduced written customer complaints by 50% in the last year. In this 36-minute video from the 2017 Happy Workplaces Conference, Louise explains some of the things she has put into place, such as Tell Me, that have helped to make this happen.

6 Years With No Decisions at Happy

It is now 6 years since I stopped, as a Founder, making decisions at Happy. And, no, I haven’t passed it onto anybody else. Decisions are made by those responsible or, if across the whole company, by everybody. Read more about the thinking behind his decision in this blog by Happy's Chief Happiness Officer, Henry Stewart.

Isaac Getz: What Makes Progressive Organisations So Successful?

Happy workplaces have many key similarities, such as giving their people more trust and autonomy. From studying and learning more about these similarities, all organisations can become happier and more successful. This is something that Isaac Getz has dedicated his career to, studying what makes progressive organisations successful, both in his home country of France and around the world.

Business is About Relationships: Make People Feel Good Today

Think about the people you work with - those who work with you and your customers and your suppliers. Where could you make more of a real personal connection that would make life better for you and them?