How to Make Human Resources More Human
At Sky UK, they have embraced Design Thinking to tackle common HR issues. Design Thinking is a methodology that provides a solution-based, human approach to problems. It aims to create multiple ideas during brainstorming, which can then be prototyped and tested in a empathetic way that people can easily understand. For Sky, in the final stage, they test people's reactions and gauge if it 'wows'. In this short video from the 2019 Happy Workplaces Conference, Tracey Waters explains how they applied Design Thinking to the question 'how might we help people at Sky have a fulfilling career?'