Mayden: Managing the Work, Not the People
Alison Sturgess-Durden is the Director at Mayden, a software business based in Bath with a staff of 80 people. Mayden’s software is specifically created for health professionals and patients. Their most prominent achievement is the creation of a patient management system that’s favoured by most psychological therapy services in the NHS. In 2013 Mayden became a self-managing organisation, comprised of autonomous teams. In this video from the 2019 Happy Workplaces Conference, Alison explains the reasons behind the switch, how they did it and how it works (and some of the challenges they faced along the way!).