Reinventing leadership – John Seddon at Beyond Budgeting 2015

In: BlogDate: Jan 22, 2016By: Claire Lickman

John Seddon is an occupational psychologist, researcher, professor, management thinker and global authority on change, specialising in the service industry. He is the managing director of Vanguard, a consultancy company he formed in 1985.

Hi, we are Happy

We are leading a movement to create happy, empowered and productive workplaces.

How can we help you and your people to find joy in at least 80% of your work?

More about Happy

Reinventing leadership – John Seddon at Beyond Budgeting 2015

John draws on the work of W. Edwards Deming and Taiichi Ohno. He is critical of target-based management, and of basing decisions on economies of scale, rather than ‘economies of flow.’

Vanguard Consulting helps service organisations change from a conventional command-and-control design to a systems design, using The Vanguard Method. Vanguard now has franchisees in Scotland, Ireland, Denmark, Sweden, New Zealand, Australia, Croatia and The Netherlands.

Reinventing Leadership

John Seddon is a British occupational psychologist and author, specialising in the service industry. He is the managing director of Vanguard, a consultancy company he formed in 1985 and the inventor of ‘The Vanguard Method‘. Seddon has been a Visiting Professor at Hull University Business School since August 2011.

John Seddon is an occupational psychologist, researcher, professor, management thinker and leading global authority on change, specialising in the service industry. His prominence grew following attacks on current British management thinking including: the belief in economies of scale, quality standards such as ISO9000 and much of public sector reform including ‘deliverology’, the use of targets, inspection and centralised control of local services. The Daily Telegraph described him as a “reluctant management guru”, with a background in occupational psychology.

He is critical of target-based management, and of basing decisions on economies of scale, rather than “economies of flow”.

John Seddon has published six books. In his 2008 book, Systems Thinking in the Public Sector, he provided a criticism of the UK Government reform programme and advocated its replacement by systems thinking. His book The Whitehall Effect was published on the 5th of November 2014.

Seddon won the first Management Innovation Prize for ‘Reinventing Leadership’ in October 2010.

Keep informed about happy workplaces

Sign up to Henry's monthly Happy Manifesto newsletter, full of tips and inspiration to help you to create a happy, engaged workplace.

Sign up here

Happy Manifesto book cover

Learn the 10 core principles to create a happy and engaged workplace in Henry Stewart's book, the Happy Manifesto.

Download your free eBook

Claire Lickman

Claire is Head of Marketing at Happy. She has worked at Happy since 2016, and is responsible for Happy's marketing strategy, website, social media and more. Claire first heard about Happy in 2012 when she attended a mix of IT and personal development courses. These courses were life-changing and she has been a fan of Happy ever since. She has a personal blog at lecari.co.uk.

More by Claire

Happy's next conference: 2020 Happy Workplaces Conference

Our next event will take place on 30th July via Zoom from 9am to 5pm (with breaks). This event will be engaging and interactive, using break out rooms, discussions and more to make the day just as fun as our previous conferences.

We are delighted to welcome James Shaw, a minister in the New Zealand government, Ynzo van Zanten of Tony's Chocolonely, Katharine Horler OBE of Adviza and Auzewell Chitewe of the East London NHS Foundation Trust.

We will also be hosting an optional masterclass on 9th August from 10am to 1pm, for those who would like a more tailored plan and ideas for how to improve their workplace culture.

Find out more and book your place