Henry Stewart, 5 Things You Can Do to Give Better Customer Service

In: BlogDate: Feb 22, 2016By: Claire Lickman

Henry Stewart of Happy Ltd lists 5 ways you can improve customer service in this short video from the 2016 Transforming the Public Sector Conference.

 

Hi, we are Happy

We are leading a movement to create happy, empowered and productive workplaces.

How can we help you and your people to find joy in at least 80% of your work?

More about Happy

5 things you can do to give better customer service

Henry Stewart is founder and CEO of Happy Ltd and author of the Happy Manifesto.

How would your organisation be different if the focus was on making staff feel good?

One difference is an improvement in service – it’s very hard to get happy customers, without also having happy staff. Henry spoke about a study into hospital mortality rate and staff happiness, and found that as staff happiness went up, mortality rates actually went down.

Henry also explained that improving customer service is very simple – patient satisfaction can be increased by doing these five simple things…

Click here to download his Powerpoint presentation (PDF).

You can also download a free PDF copy of the Happy Manifesto here.

Why not sign up to our newsletter?

Sign up to our monthly newsletter, full of tips, tricks and news to help you to be happier and more productive at work.

Sign up here

Claire Lickman

Claire is Head of Marketing at Happy. She has worked at Happy since 2016, and is responsible for Happy's marketing strategy, website, social media and more. Claire first heard about Happy in 2012 when she attended a mix of IT and personal development courses. These courses were life-changing and she has been a fan of Happy ever since. She has a personal blog at lecari.co.uk.

More by Claire

Next Conference: 2024 Happy Workplaces Conference

Our Happy Workplaces Conference is our biggest event of the year, and we'd love for you to join us on Wednesday 15th May.

This will be a hybrid event — we will host up to 50 people in the venue at Happy's HQ in Aldgate, London, and up to 200 people online via Zoom. The speakers will be a mix of online and in person. However you choose to join, there will be interaction, discussion, space for reflection and opportunities to network with others.

This year's event is CPD accredited, and speakers include Isaac Getz, Michele Zanini, Caron Bradshaw OBE and Michelle Hill.

Find out more