Henry Stewart, 5 things you can do to give better customer service
Henry Stewart of Happy Ltd lists 5 ways you can improve customer service in this short video from the 2016 Transforming the Public Sector Conference.
Hi, we are Happy
We are leading a movement to create happy, empowered and productive workplaces.
How can we help you and your people to find joy in at least 80% of your work?
5 things you can do to give better customer service
Henry Stewart is founder and CEO of Happy Ltd and author of the Happy Manifesto.
How would your organisation be different if the focus was on making staff feel good?
One difference is an improvement in service – it’s very hard to get happy customers, without also having happy staff. Henry spoke about a study into hospital mortality rate and staff happiness, and found that as staff happiness went up, mortality rates actually went down.
Henry also explained that improving customer service is very simple – patient satisfaction can be increased by doing these five simple things…
Click here to download his Powerpoint presentation (PDF).
You can also download a free PDF copy of the Happy Manifesto here.
Why not sign up to our newsletter?
Sign up to our monthly newsletter, full of tips, tricks and news to help you to be happier and more productive at work.

Claire Lickman
Claire is Head of Marketing at Happy. She has worked at Happy since 2016, and is responsible for Happy's marketing strategy, website, social media and more. Claire first heard about Happy in 2012 when she attended a mix of IT and personal development courses. These courses were life-changing and she has been a fan of Happy ever since. She has a personal blog at lecari.co.uk.
Buy recordings from the 2020 Happy Workplaces Conference
This year's conference took place on 30th July via Zoom. We were delighted to welcome James Shaw, a minister in the New Zealand government on putting wellbeing at the heart of policy and Ynzo van Zanten of Tony's Chocolonely on creating a culture of happiness to achieve an important mission (ending slavery in the chocolate industry).
If you missed the event, we are now offering recordings from the day for just £25 per person for individual access. Please ask us for details if you'd like to purchase access for your entire organisation.
Related courses
The happy Workplace Leadership Programme
The happy Workplace CEO and Senior Leadership Programme
Not what you need? Take a look at all of our Leadership and Management programmes.