Henry Stewart, 5 things you can do to give better customer service
Henry Stewart of Happy Ltd lists 5 ways you can improve customer service in this short video from the 2016 Transforming the Public Sector Conference.
Hi, we are Happy
We are leading a movement to create happy, empowered and productive workplaces.
How can we help you and your people to find joy in at least 80% of your work?
5 things you can do to give better customer service
Henry Stewart is founder and CEO of Happy Ltd and author of the Happy Manifesto.
How would your organisation be different if the focus was on making staff feel good?
One difference is an improvement in service – it’s very hard to get happy customers, without also having happy staff. Henry spoke about a study into hospital mortality rate and staff happiness, and found that as staff happiness went up, mortality rates actually went down.
Henry also explained that improving customer service is very simple – patient satisfaction can be increased by doing these five simple things…
You can also download a free PDF copy of the Happy Manifesto here.
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Next Conference: 2021 Happy Workplaces Conference
The Happy Workplaces Conference is our biggest event of the year! This year's event is taking place on 22nd July via Zoom.
You will hear from leadership gurus Tom Peters, David Marquet and Bruce Daisley. Other speakers include Nand Kishore Chaudhary of Jaipur Rugs, Helen Sanderson MBE of Wellbeing Teams and Sarah Pugh, CEO of Whizz-Kidz.
Be prepared for an interactive and fun day, bursting with new ideas, discussion and laughter!
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