Henry Stewart, 5 things you can do to give better customer service

In: BlogDate: Feb 22, 2016By: Claire Lickman

Henry Stewart of Happy Ltd lists 5 ways you can improve customer service in this short video from the 2016 Transforming the Public Sector Conference.

 

Hi, we are Happy

We are leading a movement to create happy, empowered and productive workplaces.

How can we help you and your people to find joy in at least 80% of your work?

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5 things you can do to give better customer service

Henry Stewart is founder and CEO of Happy Ltd and author of the Happy Manifesto.

How would your organisation be different if the focus was on making staff feel good?

One difference is an improvement in service – it’s very hard to get happy customers, without also having happy staff. Henry spoke about a study into hospital mortality rate and staff happiness, and found that as staff happiness went up, mortality rates actually went down.

Henry also explained that improving customer service is very simple – patient satisfaction can be increased by doing these five simple things…

Click here to download his Powerpoint presentation (PDF).

You can also download a free PDF copy of the Happy Manifesto here.

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Claire Lickman

Claire is Head of Marketing at Happy. She has worked at Happy since 2016, and is responsible for Happy's marketing strategy, website, social media and more. Claire first heard about Happy in 2012 when she attended a mix of IT and personal development courses. These courses were life-changing and she has been a fan of Happy ever since. She has a personal blog at lecari.co.uk.

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Next Conference: 2023 Happy Workplaces Conference

Our Happy Workplaces Conference is our biggest event of the year — and we're excited to announce that it will be back for 2023. Save the date for 15th June 2023!

Due to the success of previous years, we will be holding this event online via Zoom. As always, this event will include lots of discussion and interaction, with the opportunity to meet others who are on their journey to create happy workplaces.

Our speakers will be announced early next year. Previous speakers have included leadership gurus Tom Peters, David Marquet, Liz Wiseman and Bruce Daisley — as well as Andrew Barnes, author of The 4 Day Week, Helen Sanderson MBE, Professor Donna Hall CBE, and Pim de Morre of Corporate Rebels. We've had speakers from organisations such as John Lewis, WL Gore, Buurtzorg, Woohoo inc, Propellernet, Mayden, Next Jump, Foundation SP, Epic CiC, the National Audit Office, and more.

Use discount code EarlyHW23 at checkout to receive your Early Bird discount for 50% off.

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