Happy Awarded Feefo Gold Trusted Service Award 2018
Happy has won the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
Happy met the criteria of collecting at least 50 reviews between 1st January 2017 and 31st December 2017, with a Feefo service rating of between 4.5 and 5.0. Happy’s score over the full year is 4.7, equivalent to 94% – click here to view all of their reviews.
Henry Stewart, Founder and CEO at Happy, commented: “It is just brilliant to get the Gold Service Award in our first year with Feefo. I am so proud of the work our people do to create real delight for our learners. They put so much into making sure our clients get great service all the time, as well as listening and responding to needs, to make sure our offering gets better all the time. This year we are celebrating our 30th anniversary but I think we have got the best team we have ever had and I’m excited about the year ahead.”
Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: “The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.”
Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence, and combat the rising issue of fake reviews.
Claire is Head of Marketing at Happy. She has worked at Happy since 2016, and is responsible for Happy's marketing strategy, website, social media and more. Claire first heard about Happy in 2012 when she attended a mix of IT and personal development courses. These courses were life-changing and she has been a fan of Happy ever since. She has a personal blog at lecari.co.uk.
Testimonials from happy Customers
Jade Stapleton2 days ago
Thoughtful, well structured courses with responsive and expert trainers and a welcoming and inclusive atmosphere to learn in.
Gail Sullivan2 days ago
Course delivered in a very friendly way easy to follow. Picked up tips that would not have found without
Richard Nuthall2 days ago
Enjoyable, participatory and thought provoking. Thoroughly recommended.
Charlotte Bennett2 days ago
Had to chase to be rebooked on a new date after trainer didn't show up for our original session and some people did not receive joining instructions until the last minute
Joanne McGinnis2 days ago
Super facilitator. practical session with brilliant tips and techniques
Anita Borsberry2 days ago
The interaction was good due to smaller class size. The trainer explained all agenda items well. I would have liked course supporting documents earlier.
Angela McGough2 days ago
Very efficient, great paperwork and test guidance. Trainer was really helpful and patient with the learners and would hope to have her train our staff on the next level.
Keeley Kemp2 days ago
Brilliant friendly service
Mandeep Butt3 days ago
Anna Lister3 days ago
Really smooth from start to finish
Jude Goddard3 days ago
Friendly skilled and enthusiastic I enjoyed learning with them
Hannah Little3 days ago
Super course, super service!