Happy Awarded Feefo Gold Trusted Service Award 2018
Happy has won the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
Happy met the criteria of collecting at least 50 reviews between 1st January 2017 and 31st December 2017, with a Feefo service rating of between 4.5 and 5.0. Happy’s score over the full year is 4.7, equivalent to 94% – click here to view all of their reviews.
Henry Stewart, Founder and CEO at Happy, commented: “It is just brilliant to get the Gold Service Award in our first year with Feefo. I am so proud of the work our people do to create real delight for our learners. They put so much into making sure our clients get great service all the time, as well as listening and responding to needs, to make sure our offering gets better all the time. This year we are celebrating our 30th anniversary but I think we have got the best team we have ever had and I’m excited about the year ahead.”
Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: “The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.”
Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence, and combat the rising issue of fake reviews.
Claire is Head of Marketing at Happy. She has worked at Happy since 2016, and is responsible for Happy's marketing strategy, website, social media and more. Claire first heard about Happy in 2012 when she attended a mix of IT and personal development courses. These courses were life-changing and she has been a fan of Happy ever since. She has a personal blog at lecari.co.uk.
Testimonials from happy Customers
The programme was well organised wit a lot of interaction and engagement. The organisers were very helpful and available to attend to challeges we had during the event.
Trusted Customer2 days ago
I would recommend to anyone who facilitates groups often within their work
Joanna Buckland3 days ago
Always engaging and high energy.
Christine Eley3 days ago
Great tutor, made it fun and very interesting
Karen Cowans3 days ago
The session was informative and delivered in a calm, professional manner, even though at times there were technical issues with trainees internet. The trainer remained ca...
sue garland3 days ago
Excellent presentations, interactive and informative day with lots of opportunity to try new tools, well worth doing
Karen Cowans3 days ago
Good clear communication, very informative, and any questions well answered. Trainees were made to feel welcome, and part of the training.
Caroline Fry3 days ago
Easy to book and simple instructions sent in advance to access and prep for the day
Laura Haddrell3 days ago
Trusted Customer3 days ago
Wasn't time-consuming. Henry was very supportive of the fact we could not always make sessions so provided easy to understand resources.
Shade Olutobi9 days ago
I found the techniques very helpful and the structure of the course very useful; having a brief session at the beginning of the day, going away to practice what was learn...
Trusted Customer31 days ago