Happy Awarded Feefo Gold Trusted Service Award 2018
Happy has won the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
Happy met the criteria of collecting at least 50 reviews between 1st January 2017 and 31st December 2017, with a Feefo service rating of between 4.5 and 5.0. Happy’s score over the full year is 4.7, equivalent to 94% – click here to view all of their reviews.
Henry Stewart, Founder and CEO at Happy, commented: “It is just brilliant to get the Gold Service Award in our first year with Feefo. I am so proud of the work our people do to create real delight for our learners. They put so much into making sure our clients get great service all the time, as well as listening and responding to needs, to make sure our offering gets better all the time. This year we are celebrating our 30th anniversary but I think we have got the best team we have ever had and I’m excited about the year ahead.”
Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: “The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.”
Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence, and combat the rising issue of fake reviews.
Claire is Head of Marketing at Happy. She has worked at Happy since 2016, and is responsible for Happy's marketing strategy, website, social media and more. Claire first heard about Happy in 2012 when she attended a mix of IT and personal development courses. These courses were life-changing and she has been a fan of Happy ever since. She has a personal blog at lecari.co.uk.
Testimonials from happy Customers
Rick Smallman1 day ago
good delivery & pace - communication after the course could i prove with follow up check in's being offered - perhaps 1 per candidate to review usage/questions
Leigh Urban2 days ago
Knowledgeable and engaging facilitators, delivered the course very well online.
John Lloyd2 days ago
The course was overal well presented via Teams which can be difficult. Some minor logging in issues. The course pdf supplied separate beforehand would help, i.e. ...
Fiona O'Neill2 days ago
Practical tips on using liberating structures. Chance to meet people from other sectors as well as my own. Relaxed and friendly.
Steve Woodruff2 days ago
Well presented, good pace course
Amanda Middleton4 days ago
yes, the course was well structured and the trainer was competent. It was a little cluncky being on line but that was niotv Happy's faault
Marjory Mackay6 days ago
Engaging and stimulating day - with useful methods for virtual networking.
Andrea Randall-Smith11 days ago
I enjoyed their conference and how interactive it was. Excellent communication with attendees and interesting topic.
David Engle11 days ago
Had some problems with getting the right link to the conference, but it was handled relatively well.
Trusted Customer12 days ago
Replied promptly to emails, were very helpful.
Susanna Farley12 days ago
The course was a good one, and the tutor was knowledgeable. However, for me it would have been so much better had it been face-to-face rather than online. I had a numbe...
Caroline Grant13 days ago
Good overview of 365 but would have like more interaction. Being shown things and them trying them out. Not clearly structured