Career Opportunity: Management Apprenticeship, Associate Facilitator at Happy

In: BlogDate: Jan 11, 2021By: Claire Lickman

Happy is looking for facilitators to deliver our Level 3 and Level 5 Development Programmes for Managers. As part of your role, you will facilitate training, carry out progress reviews with learners and their line managers, mark assignments and support learners through their end-point-assessments.

We are looking for people committed to the 10 principles in our Happy Manifesto. Find out full details below.

Closing date: midnight on Monday 1st February 2021.

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Facilitation at Happy

Happy is a fast-growing training and consultancy company. Our key growth comes from word of mouth recommendation, based on the quality of the service we provide to our learners and their employers.

We believe the secret to creating happier, more productive workplaces is by building organisations on trust and freedom. At Happy, we seek to facilitate rather than instruct.


Happy seeks to be an equal opportunities employer. We hope to reflect the cultural diversity of this city in the people we employ.

Tasks involved in the job

The tasks below are those initially agreed for the position:

  • Deliver a day’s training (10am-4.30pm) per cohort, each month for the duration of the programme (all our training is currently being delivered live online)
  • Arrange and carry out progress reviews with learners and their line managers every 10-12 weeks for the duration of the programme
  • Mark and give learners feedback on their assignments (including feedback on their English and Maths)
  • Help learners prepare for their end point assessments
  • Effectively record and track learners progress through the apprenticeship
  • Inform the Apprenticeship Team of any additional support learners and their line managers might need
  • Use learner and their employer’s feedback to shape the programme delivery
  • Participate in Quality Standardisation meetings every 4 months to help the Apprenticeship Team improve the quality of the provision
  • Support the Apprenticeship Team with compliance by providing and keeping documentation up-to-date (e.g. notes on progress reviews, attendance lists, learner contact logs etc…)
  • Participate in appropriate continuing professional development and staff development opportunities to update or develop new skills
  • Promote and comply with policies adopted by Happy e.g. Safeguarding, Equality and Diversity, PREVENT, Health and Safety
  • Support the promotion of and embed British Values, Safeguarding, Prevent, Equality and Diversity as well as English and maths in the apprenticeship programme delivery
  • Give learners guidance on what work-based evidence they can provide for the criteria detailed in the relevant apprenticeship standards (linked here: Level 3, Level 5)

All staff are expected to take on any task if it is necessary to ensure the provision of an excellent service to our learners and their employers.

Essential Characteristics

The successful candidate will have the following characteristics:


  • Ability to take responsibility and be self-managing
  • Strong communication skills – able to develop strong positive relationships with learners, line managers and other members of staff
  • Good administration skills: organised, thorough, very high level of accuracy
  • Great social skills: a relaxed, friendly attitude, to enable fellow members of staff and learners to feel relaxed and at ease
  • Flexibility: Happy’s staff must be prepared to question their working methods, test out new ideas, celebrate their mistakes and seek to continually improve their abilities
  • Receptive to feedback: our facilitators are expected to respond well to feedback and be willing to test out new ideas, celebrate their mistakes and seek to continually improve their abilities. Facilitators are expected to action feedback from learners and their line managers and where this isn’t possible, be open and transparent about why
  • Perceptive: Facilitators are expected to pay attention to detail, they can read a room and are responsive to individual learners’ needs. Facilitators know when to support a learner and when to challenge them
  • Adaptable: Facilitators can adapt training, even whilst it is taking place, to meet the learners needs and unique learning styles to ensure their learning is practical and relevant

General Characteristics

  • Commitment to excellence in everything you do, especially in meeting and exceeding the needs of the customer
  • Ability to leave every person you deal with, feeling good about themselves
  • Pro-active and flexible
  • Commitment to confidentiality around personnel issues
  • Ability to learn quickly
  • Ability and eagerness to answer and deal with all learner queries
  • Excitement about working for Happy and commitment to our principles
  • Great team worker: ability to work positively and supportively with others but also the ability to work on your own initiative.  Happy employees are expected to be open and assertive in expressing their views and feelings
  • Enthusiasm: positive thinking is essential in all aspects of Happy’s work
  • Excellent time keeping and general reliability
  • Enjoy: coaching learners, assessing them and helping them complete the programme
  • Ability to motivate learners through the programme

Desirable Characteristics

  • Experience delivering training for Management Apprenticeships

Salary and Benefits

Happy pay £300 a day for training and £200 a day for marking and support days. Assuming you have a cohort of 12 people, we expect there to be about 2-3 days of support and assessment for every day of training.

As an Apprenticeship Facilitator with Happy you will:

  • Receive award winning training as part of your induction, in Happy’s unique facilitation style 
  • Learn from more experienced Apprenticeship Facilitators at Happy
  • Be assigned a mentor
  • Receive an incentive bonus payment for each learner you get through their End-Point-Assessment
  • Have access to CPD resources from the Institute of Leadership & Management
  • Work with the same group of learners over a prolonged period, allowing you to witness first-hand the impact of your facilitation on the learners’ development
  • Notice Period: This agreement may be terminated by either party by giving notice of no less than one full calendar month. Happy reserves the right to terminate this agreement with immediate effect if it has reason to believe continued services poses a risk to Happy and its reputation and to Happy’s ESFA contract

How to Apply

We are asking applicants to:

Documents should be emailed to

The deadline for applications is midnight on Monday 1st February 2021.

Interviews will be taking place on Wednesday 10th February, Wednesday 17th February & Wednesday 24th February. All interviews will be carried out remotely.

Unsuccessful Applications: Unfortunately, due to the large number of applications received we won’t be able to let candidates know if their application has been unsuccessful. We will be in touch with successful candidates in the week commencing 1st February to arrange an interview.

About happy

We're Happy. We ignite possibilities within people and organisations to create joy at work.

We offer workplace consultancy and learning solutions in leadership and management, IT and personal development. We also manage several apprenticeship programmes covering web development and leadership.

We want to create organisations that people feel proud to work for — where staff feel trusted, confident with their IT software and have the skills to succeed in their roles.

Happy's principles are based on trust, empowerment and innovation, outlined in the book the Happy Manifesto, written by Happy's founder, Henry Stewart:

  • Help people feel good about themselves
  • Believe the best of people
  • Love work (but get a life)
  • Trust others
  • Create customer delight (always go above and beyond to leave the customer with a positive experience)
  • Celebrate mistakes (they’re the only way we learn)
  • Make the world a better place
  • Create change, be innovative and creative

Our training and our culture have been recognised with multiple awards and recognition over the years. We were recognised as one of the UK's top five workplaces for five successive years by the Great Place to Work Institute. Happy has also been listed on the WorldBlu list of Freedom-Centered Workplaces for five years.

Most of our growth comes from word of mouth recommendation, based on the quality of the service we provide to our customers. We have received the Feefo Gold Service Award for the last two years and have recently received the CourseCheck Brilliance Award 2019 (Highest Rated Trainers, Large Business). We also have an average score of 4.8 put of 5 on Feefo, taken from verified customer reviews.