The Recruitment Process at happy

What kind of roles do we offer?

Generally, we recruit for account managers to join our teams in leadership and personal development, IT skills and apprenticeships. Due to demand, we also occasionally recruit additional freelance facilitators specialising in IT skills (particularly SharePoint and Office 365), leadership and personal development.

Almost 90% of our IT freelancers have been working with us for over three years, and around half have been with us for more than 10 years.

What should I consider before I apply?

Take a look at the job description, and read this thoroughly. Is this the right role for you? Our recruitment is based on 'recruit for attitude, hire for skill' — we want to make sure you are aligned with Happy's values and that your strengths will make you a good fit.

If you'd like to talk to someone about the role before you apply, you can speak to us through our LiveChat in the bottom right of your screen or give us a call on 020 7375 7300.

We use an application form rather than asking for CVs and cover letters. Do your best to be honest in your application, and tell us what makes you great. Let your personality and your strengths shine through.

As a Disability Confident Committed Employer, we will offer an interview to all disabled people who meet the minimum criteria for the role. Please let us know when you apply, as well as any adjustments you require when attending your interview.

How should I prepare for the interview?

First of all, let us know if you need any adjustments, and we will do our best to accommodate you.

The first interview is always a group interview, and it is task-based. We always think carefully about what we want for each role, and design activities that assess how well candidates perform in those tasks. It is crucial that we hire people who are great at doing the job that we need them to do, rather than those who can only talk about it.

Make sure you read and prepare any pre-work. For example, you might be asked to bring an object that is meaningful to you and talk about it, or for a facilitator role, to deliver a short training session.

Think about your strengths, skills and relevant experience, and some examples that showcase your skills. It might also help to discuss this with a friend, as they might think of attributes or situations that you haven't thought of.

What happens if I don't get the job?

It is always disappointing to be rejected from a role you were excited about. We sometimes receive hundreds of applications for roles we advertise, and we can only interview a small percentage of those people. Our applications are reviewed by at least two members of staff against clear criteria.

We always send an email letting you know that you haven't been successful. If you attended an interview with us, we will always give you constructive feedback — everyone gets feedback on why they have got through to the next stage, or why they didn't. If you have not been successful, please do not feel discouraged from applying for future roles with us. 

If you attend a second interview, you will receive further feedback about what you could have done differently, to set you up to succeed in the future.

What happens if I am successful?

If you are successful, we will call you and offer you the role, subject to references and your right to work in the UK.

During your first week at Happy, we will organise your induction plan — giving you the opportunity to attend some of our training courses, shadow members of the company, meet your team, and learn your role. You will also have lunch with Happy's CEO, Henry, and when you complete your probation period, with our Managing Director, Cathy.

All staff members work a full five-day week during their probation period. Once you have successfully completed this, you will be able to arrange working to the four-day week with your team.