happy Blogs

At Sure Petcare, a Happy Workplace Is More About What Leadership Doesn’t Do

Sarah Metcalfe is Head of Customer Service at Sure Petcare and she knows that a happy workplace is essential for enhancing the customer experience. When she asked her team, “what makes you happy at work?” what stood out was that it’s really more about what leadership doesn’t do. For example, they don’t impose SLAs or metrics. They don’t get mad if staff are late because they’re stuck in traffic. They don’t measure people and don’t ask them how long they’re going to be on the phone for. In this short video from the 2019 Happy Workplaces Conference, Sarah explains what gives her team the ability to do whatever it takes to make the customer happy.

Creating Great Customer Experience Through Happy Workplaces

Sarah Metcalfe is Head of Customer Service at Sure Petcare and she knows that a happy workplace is essential for enhancing the customer experience. Sarah points to research indicating that by 2020, 90% of customers will be choosing where they do business based on the customer experience. To achieve a net promoter score of around 9 or 10, it takes a human going to great lengths. In this full length video from the 2019 Happy Workplaces Conference, Sarah explains how Sure Petcare have created an environment that allows people to bring their whole selves to work.

4 Good News Stories From May 2020

We’re currently enduring the worst public health pandemic in 100 years. Life has already undergone dramatic change and a return to “normal” is still a long way off. But despite seeming to move from one cataclysm to another in recent months and years, we live in profoundly progressive times. Modern humans are capable of amazing things. Here are four good news stories to provide respite from the doom and gloom of a regular news bulletin.

Did you know that when you are interrupted, it takes an average of 5 minutes to get back to the same level of concentration you had before? The worst culprit for interruptions are email notifications. We recommend that you only check your email three times a day, or only after you have completed a task. In this short video, Nicky explains how you can turn off that distracting email alert in Outlook so you can focus better and be more effective.

Transparency and Job Ownership at ATS UK Ltd

This year at Advanced Technology Services UK Limited, Derek Hill and his team have focused on increasing transparency and job ownership. This is particularly important as ATS has 185 locations across the globe, primarily in the US, Mexico and UK, and need ways to maintain and strengthen their company culture across borders. In this short video from the 2019 Happy Workplaces Conference, Derek explains what ATS has done to increase transparency and job ownership across the business.

How to use XLOOKUP in Microsoft Excel

The new XLOOKUP feature in the latest version of Microsoft Excel spells the end of the VLOOKUP function. In this blog, Darren explains why you should use XLOOKUP instead of VLOOKUP, and how to use this new feature.

New Features Added to Office 365 in April 2020

New features are regularly added to Microsoft Office 365’s assorted apps to improve user experience. The updates are so frequent that even regular 365 users won’t necessarily be up to date with all the new additions. In April 2020, new features included the ability to drag relevant emails into a group mailbox. Find out more about this and the other newly added features in this blog.

Five Good News Stories From the Past 12 Months

It's been a tough 12 months. In 2019, the UK has had a lot of change — Brexit, a change of Prime Minister and then a general election. In winter, the UK suffered from severe flooding, and now, in spring, we are currently on lockdown due to Coronavirus (COVID-19). However, there is hope in this dark time. In this blog, Billy looks at five good news stories from the past 12 months that you may have missed.

How to Use Flash Fill in Excel

Flash Fill is one of the best tools in Excel - but not many people know about it! It's only available in Excel 2013 and 2016. Learn how it works in this two-minute video.

How to Maintain Resilience in a Time of Crisis

The Coronavirus (COVID-19) outbreak will affect all of us for months to come and combating it requires cooperation on a mass scale. If you're feeling overwhelmed, don’t be hard on yourself. We’re experiencing something genuinely unprecedented. But we can take certain actions to avoid a mental health deterioration equivalent to the current biological and economic woes. In this blog, Billy outlines four ways that you can maintain your resilience during this stressful period.