New Course: Practical Steps in Working with Anger
Think of this: in your open-plan, hot-desking office, someone is sitting in ‘your’ seat. The one you feel most comfortable in, the one you have set up nicely for your own use. You’re annoyed. But surely, in a hot-desking office, you don’t have the right to do anything.
Hi, we are Happy
We are leading a movement to create happy, empowered and productive workplaces.
How can we help you and your people to find joy in at least 80% of your work?
Or this: at a meeting three months ago, a colleague made a personal remark and it still bugs you. Can you talk to them about it when so much time has passed?
Or this: you have a colleague who is generally good to work with, interesting, creative and engaged. Occasionally, however, they seem to take offence at what is said to them and suddenly become spikey and defensive. What can you do?
If we take anger to refer to any emotion on a scale from slightly annoyed to furious, it is likely that at several moments during the day, we will experience it. So, what’s the point? Why have we evolved such an uncomfortable and potentially conflict-creating emotion?
In a way, the answer is obvious: it lets us know when we are being pushed too far, or when we have crossed the boundaries set by other people.
I have always been fascinated by anger. The bulk of my early professional life was spent as a probation officer, sometimes running anger management groups. The participants would report becoming more aware of the build-up to angry episodes, an ability to stop before reacting, sometimes more insight into options. But anger and its associated behaviour is persistent and it takes practice to change.
When I started working as a trainer, I recognised similar (if not such extreme) discussion, whether it was in a hospital, in an insurance company or a charity. Anger (annoyance, frustration, irritation) seems to be part of our life experience, but one that we often struggle to know what to do with.
I’ve started running a course called Practical Steps in Working with Anger, in which I consider the idea of anger. What purpose does it serve? What can we do when we experience it, in ourselves or from others?
We look at practical steps you can take to identify your own feelings and thoughts, to judge the correct response (which may mean withholding a response). We examine how to talk to others, about the things that bother you, but also, what bothers them.
I will make some suggestions, but my experience has been that it is often in the conversation on the course that the true learning occurs.
Why not sign up to our newsletter?
Sign up to our monthly newsletter, full of tips, tricks and news to help you to be happier and more productive at work.
Paul is a Masters qualified trainer with experience in interpersonal skills, work skills and management training. He has worked in the public, private and voluntary sectors for over fifteen years. Paul has a Distinction in the Institute of Personnel Development Training Certificate and the teacher-training certificate for Mindfulness-Based Approaches from the Oxford Mindfulness Centre. In 2017, Paul was a Finalist for the Learning Professional of the Year at the 2017 Learning Awards.
Testimonials from happy Customers
Rick Smallman1 day ago
good delivery & pace - communication after the course could i prove with follow up check in's being offered - perhaps 1 per candidate to review usage/questions
Leigh Urban2 days ago
Knowledgeable and engaging facilitators, delivered the course very well online.
John Lloyd2 days ago
The course was overal well presented via Teams which can be difficult. Some minor logging in issues. The course pdf supplied separate beforehand would help, i.e. ...
Fiona O'Neill2 days ago
Practical tips on using liberating structures. Chance to meet people from other sectors as well as my own. Relaxed and friendly.
Steve Woodruff2 days ago
Well presented, good pace course
Amanda Middleton4 days ago
yes, the course was well structured and the trainer was competent. It was a little cluncky being on line but that was niotv Happy's faault
Marjory Mackay6 days ago
Engaging and stimulating day - with useful methods for virtual networking.
Andrea Randall-Smith11 days ago
I enjoyed their conference and how interactive it was. Excellent communication with attendees and interesting topic.
David Engle11 days ago
Had some problems with getting the right link to the conference, but it was handled relatively well.
Trusted Customer12 days ago
Replied promptly to emails, were very helpful.
Susanna Farley12 days ago
The course was a good one, and the tutor was knowledgeable. However, for me it would have been so much better had it been face-to-face rather than online. I had a numbe...
Caroline Grant13 days ago
Good overview of 365 but would have like more interaction. Being shown things and them trying them out. Not clearly structured