New Course: Practical Steps in Working with Anger
Think of this: in your open-plan, hot-desking office, someone is sitting in ‘your’ seat. The one you feel most comfortable in, the one you have set up nicely for your own use. You’re annoyed. But surely, in a hot-desking office, you don’t have the right to do anything.
Hi, we are Happy
We are leading a movement to create happy, empowered and productive workplaces.
How can we help you and your people to find joy in at least 80% of your work?
Or this: at a meeting three months ago, a colleague made a personal remark and it still bugs you. Can you talk to them about it when so much time has passed?
Or this: you have a colleague who is generally good to work with, interesting, creative and engaged. Occasionally, however, they seem to take offence at what is said to them and suddenly become spikey and defensive. What can you do?
If we take anger to refer to any emotion on a scale from slightly annoyed to furious, it is likely that at several moments during the day, we will experience it. So, what’s the point? Why have we evolved such an uncomfortable and potentially conflict-creating emotion?
In a way, the answer is obvious: it lets us know when we are being pushed too far, or when we have crossed the boundaries set by other people.
I have always been fascinated by anger. The bulk of my early professional life was spent as a probation officer, sometimes running anger management groups. The participants would report becoming more aware of the build-up to angry episodes, an ability to stop before reacting, sometimes more insight into options. But anger and its associated behaviour is persistent and it takes practice to change.
When I started working as a trainer, I recognised similar (if not such extreme) discussion, whether it was in a hospital, in an insurance company or a charity. Anger (annoyance, frustration, irritation) seems to be part of our life experience, but one that we often struggle to know what to do with.
I’ve started running a course called Practical Steps in Working with Anger, in which I consider the idea of anger. What purpose does it serve? What can we do when we experience it, in ourselves or from others?
We look at practical steps you can take to identify your own feelings and thoughts, to judge the correct response (which may mean withholding a response). We examine how to talk to others, about the things that bother you, but also, what bothers them.
I will make some suggestions, but my experience has been that it is often in the conversation on the course that the true learning occurs.
Why not sign up to our newsletter?
Sign up to our monthly newsletter, full of tips, tricks and news to help you to be happier and more productive at work.
Paul is a Masters qualified trainer with experience in interpersonal skills, work skills and management training. He has worked in the public, private and voluntary sectors for over fifteen years. Paul has a Distinction in the Institute of Personnel Development Training Certificate and the teacher-training certificate for Mindfulness-Based Approaches from the Oxford Mindfulness Centre. In 2017, Paul was a Finalist for the Learning Professional of the Year at the 2017 Learning Awards.
Testimonials from happy Customers
Ruby Alden-Gibson1 day ago
Really enjoyed the course. It was informative and I learnt loads!
Trusted Customer2 days ago
Very good, the process was easy and communication good. Mostly spoke to Laura so it would be good if all her emails had come from her name email address.
Trusted Customer2 days ago
Fully satisfied with the service and location of the training.
Trusted Customer5 days ago
Trent Grassian6 days ago
An incredible training, which was so engaging and informative. Really got a lot out of it and would highly recommend itt o others!
Joanne Spear6 days ago
thanks, the course was simple and easy to follow and i found the presenters approach very friendly.
Wilma Wheatley6 days ago
The tutor was great in including everyone. answered all the questions i had before attending
Trusted Customer6 days ago
Happy's training courses enhanced my knowledge and gave me new skills which I can use in my job to make things more efficient.
Jodie Moore7 days ago
Great course with a great tutor. Very interactive with good learning experiences.
Trusted Customer7 days ago
Great course, enjoyable and useful.
Jackie Costin7 days ago
Roumiana Grigorova7 days ago
I am very happy, taking this training. I would say I am one step more confident. This was an interesting and very useful experience. Our lecture was a great, I have to sa...