Marion Janner, Director, Star Wards
Marion Janner, the Director of Star Wards, spoke at the recent Creating Happy Workplaces Conference about how she helped develop mental health wards through small, low-cost changes.
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Marion’s main background is developing and managing services for people with learning disabilities, after previous experience as a chocolate entrepreneur. Following her experience as a detained in-patient, she set up Star Wards to help mental health wards introduce mainly small, low-cost changes which have a huge positive impact on patients’ and staff experiences. In 2010 she was awarded an OBE in recognition of the changes that Star Wards has brought.
“Star Wards’ impact”, says Marion “is thanks to Happy’s approach of trusting, equipping and supporting frontline staff.”
Marion’s presentation at Creating Happy Workplaces was delivered jointly with Cougar’s Clive Hutchinson.
Marion Janner, Director, Star Wards interview
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We are very excited to be partnering with Buurtzorg for this online event! If you haven't heard of them, Buurtzorg is a healthcare organisation in the Netherlands with over 15,000 staff that receives top marks from care inspectors and has a current patient satisfaction rating of 9.3. It's also been rated five times as one of the top places to work in the Netherlands. Why? Their staff is made up of hundreds of self-managing teams supported by regional coaches and a back office of just 50 people — with overheads accounting for just 8% of its total costs!
At this workshop from 10am to 4pm on 27th May 2021, you will hear from nurses and a coach working the Buurtzorg way in both Britain and the Netherlands. You will also be introduced to some of the techniques Happy uses for more effective staff involvement in decision-making.
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