Kate Grimes – Autonomy and Patient Care in the NHS

After years of experience in the NHS, Kate has gained some valuable insight on how to ensure that employees are engaged with their work and why it's important. In a hospital set-up, there is an extra challenge in the NHS, as CEOs don't tend to stick around for two years. This results in staff who may not have trust in a leader as they could be gone so quickly.

Despite these difficulties, Kate has learned a lot of ways to ensure that your staff are better engaged with work, feel that they can share thoughts on how their work-life is going, and better ensure that they have a good relationship with their leaders. In the NHS, it's also extremely important to allow your staff to solve their own problems, but with so much paperwork involved in this sort of job, it's not as straight forward. Kate has created business units, instead of individuals, to really help with this.

With so much to learn from the way the NHS works, there is a lot of information within this talk that can be used in other work sectors as well.

What you will learn in this video:

• How happiness with your staff will improve quality of care and individual health of your employees.
• What feedback to give to managers during their yearly reviews.
• Using anonymous tools to check in with your employees and understand their needs. 
• How to use coaching as a positive reward for leaders and why coaching is important.
• Tips on empowering your staff and giving them resources to solve their own issues. 

Related resources:

• How to Build Trust and Credibility in the Workplace - This blog post shares tips and tricks on building trust between management and employees.
• Effective Coaching Skills for Leaders - This workshop can better help your leaders with their coaching skills.
• Case Study: NHS Employers - We took a deep dive into how NHS employers worked during the pandemic and what they learned.