Kate Grimes – autonomy and patient care in the NHS (27:51)
Kate Grimes has risen from hospital porter to CEO of Kingston NHS. In this thoughtful presentation at Happy Workplaces 2014, Kate explains how Kingston created its values-driven culture, promotes autonomy coupled with coaching and accreditation, and poses the question “If we know this stuff works so well, why doesn’t the NHS do more of it?”
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Next Conference: Happy Teams and the Buurtzorg Way
We are very excited to be partnering with Buurtzorg for this online event! If you haven't heard of them, Buurtzorg is a healthcare organisation in the Netherlands with over 15,000 staff that receives top marks from care inspectors and has a current patient satisfaction rating of 9.3. It's also been rated five times as one of the top places to work in the Netherlands. Why? Their staff is made up of hundreds of self-managing teams supported by regional coaches and a back office of just 50 people — with overheads accounting for just 8% of its total costs!
At this workshop from 10am to 4pm on 27th May 2021, you will hear from nurses and a coach working the Buurtzorg way in both Britain and the Netherlands. You will also be introduced to some of the techniques Happy uses for more effective staff involvement in decision-making.
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