Crucial Conversations for Leaders & Managers

This one-day workshop will introduce you to a proven technique which will allow you to have successful crucial conversations with team members and colleagues. The content has been designed to enable managers, supervisors and team leaders to get the most out of crucial, emotionally charged and challenging conversations in the workplace.

Course Overview

  • Standard Price

    £545*
  • Public Sector Price

    £445*
  • Charity < 15 Staff

    £245*
  • Charity 16-30 Staff

    £345*
  • Charity 31+ Staff

    £445*
  • *Excluding VAT
  • Duration

    1 day
  • Class size

    12 approx.
  • Location

    London
    Map
  • Requirements

    All managers, supervisors and team leaders who would like to improve their skills and their ability to get the most out of crucial, emotionally charged and challenging conversations in the workplace.We also offer Crucial Conversations as a one-day workshop and Crucial Conversations as a two-day workshop, which may be suitable if you do not have management responsibility.

Course Overview

What you will learn

By the end of this workshop you will be able to:

  • Practise a proven technique to prepare for important situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Improve your professional working relationships through your conversations

Who should attend?

All managers, supervisors and team leaders who would like to improve their skills and their ability to get the most out of crucial, emotionally charged and challenging conversations in the workplace.

We also offer Crucial Conversations for Staff as a one-day workshop and Crucial Conversations as a two-day workshop, which may be suitable if you do not have management responsibility.

Our approach to programme delivery

Every programme is designed to ensure complete individual involvement and participation, it will stimulate your thinking and challenge you. The key focus is on practical skills and real outcomes throughout. The content will involve an innovative and engaging blend of activities so that you can directly apply it to your current performance and your future success.

5 out of 5 stars

I liked that we got a book with the course. It was a small group so felt we were all able to contribute without worrying about speaking 'publicly'. The exercises were very relatable and definitely made me think about my actions in a different way

Susan Bentley222 days ago

Need help? Call us on

020 7375 7300

Group Learning Events

If you have five or more learners, a private group event could be cheaper.

We can tailor the content to your team, and host the workshop inhouse at your workplace or here at Happy's HQ in Aldgate, Central London.

Find out more and enquire now

What's it like to learn with Happy?

Be involved, engaged and challenged in our leadership programmes. In this video, Happy's Managing Director, Cathy Busani, delivers a session on Google’s Project Oxygen and the qualities of a great manager.

Book now

See our available course dates, or contact us for bespoke options

Crucial Conversations for Leaders & Managers
There are currently no upcoming course dates available. Please contact our team on 020 7375 7300 or email happy@happy.co.uk to enquire and find out availability for private groups.

Please note that your booking is not secured until you checkout. All prices listed in the shopping cart are excluding VAT.

If you are booking at a discounted rate (for example, if you are from a charity), you will see this on the final stage of the shopping cart after you have set up your account or logged in. Discount codes can also be added on this final page.

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Contact us now!

020 7375 7300

Why choose Happy?

  • Award-winning learner-focused approach
  • Small class sizes to give personal one-to-one support
  • Two years of free support after your course
  • Private group options available
  • No quibble money-back guarantee on all courses

The Small Print

The course will run from 10am to 4:30pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

happy learners

Did you know...

...the way you treat one another either helps you come to a healthy resolution or keeps you from doing so?  

It's straightforward logic, but no less significant. Even in situations where criticisms are necessary, try framing them in the context of alternative courses of action so that they don't feel like attacks. 

Happy offers a number of other leadership and management programmes, including:

Effective Coaching Skills for Leaders to enhance your ability to coach those around you to become more motivated and find their own solutions. Find out more

Becoming a Multiplier to enable you to inspire great performances from your people and drive extraordinary results. Find out more