Crucial Conversations for Leaders & Managers
This one-day workshop will introduce you to a proven technique which will allow you to have successful crucial conversations with team members and colleagues. The content has been designed to enable managers, supervisors and team leaders to get the most out of crucial, emotionally charged and challenging conversations in the workplace.
Public Sector Price£445*
Charity < 15 Staff£245*
Charity 16-30 Staff£345*
Charity 31+ Staff£445*
- *Excluding VAT
Class size12 approx.
All managers, supervisors and team leaders who would like to improve their skills and their ability to get the most out of crucial, emotionally charged and challenging conversations in the workplace.We also offer Crucial Conversations as a one-day workshop and Crucial Conversations as a two-day workshop, which may be suitable if you do not have management responsibility.
What you will learn
By the end of this workshop you will be able to:
- Practise a proven technique to prepare for important situations
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- Improve your professional working relationships through your conversations
Who should attend?
All managers, supervisors and team leaders who would like to improve their skills and their ability to get the most out of crucial, emotionally charged and challenging conversations in the workplace.
We also offer Crucial Conversations for Staff as a one-day workshop and Crucial Conversations as a two-day workshop, which may be suitable if you do not have management responsibility.
Our approach to programme delivery
Every programme is designed to ensure complete individual involvement and participation, it will stimulate your thinking and challenge you. The key focus is on practical skills and real outcomes throughout. The content will involve an innovative and engaging blend of activities so that you can directly apply it to your current performance and your future success.
Susan Bentley222 days ago
I liked that we got a book with the course. It was a small group so felt we were all able to contribute without worrying about speaking 'publicly'. The exercises were very relatable and definitely made me think about my actions in a different way
Need help? Call us on020 7375 7300
Group Learning Events
If you have five or more learners, a private group event could be cheaper.
We can tailor the content to your team, and host the workshop inhouse at your workplace or here at Happy's HQ in Aldgate, Central London.
What's it like to learn with Happy?
Be involved, engaged and challenged in our leadership programmes. In this video, Happy's Managing Director, Cathy Busani, delivers a session on Google’s Project Oxygen and the qualities of a great manager.
The Small Print
The course will run from 10am to 4:30pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.
Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.
The happy Guarantee
We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.
If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.
Did you know...
...the way you treat one another either helps you come to a healthy resolution or keeps you from doing so?
It's straightforward logic, but no less significant. Even in situations where criticisms are necessary, try framing them in the context of alternative courses of action so that they don't feel like attacks.
Happy offers a number of other leadership and management programmes, including:
Effective Coaching Skills for Leaders to enhance your ability to coach those around you to become more motivated and find their own solutions. Find out more
Becoming a Multiplier to enable you to inspire great performances from your people and drive extraordinary results. Find out more