Crucial Conversations for Leaders & Managers
This one-day workshop will introduce you to a proven technique which will allow you to have successful crucial conversations with team members and colleagues. The content has been designed to enable managers, supervisors and team leaders to get the most out of crucial, emotionally charged and challenging conversations in the workplace.
Public Sector Price£445*
Charity < 15 Staff£245*
Charity 16-30 Staff£345*
Charity 31+ Staff£445*
- *per person, excluding VAT
Class size12 approx.
All managers, supervisors and team leaders who would like to improve their skills and their ability to get the most out of crucial, emotionally charged and challenging conversations in the workplace.We also offer Crucial Conversations as a one-day workshop and Crucial Conversations as a two-day workshop, which may be suitable if you do not have management responsibility.
What you will learn
By the end of this workshop you will be able to:
- Practise a proven technique to prepare for important situations
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- Improve your professional working relationships through your conversations
Who should attend?
All managers, supervisors and team leaders who would like to improve their skills and their ability to get the most out of crucial, emotionally charged and challenging conversations in the workplace.
We also offer Crucial Conversations for Staff as a one-day workshop and Crucial Conversations as a two-day workshop, which may be suitable if you do not have management responsibility.
Our approach to programme delivery
Every programme is designed to ensure complete individual involvement and participation, it will stimulate your thinking and challenge you. The key focus is on practical skills and real outcomes throughout. The content will involve an innovative and engaging blend of activities so that you can directly apply it to your current performance and your future success.
Trusted Customer26 days ago
Dez was fab - really empowering! It's the second course I've done with him and they've both been brilliant.
Need help? Call us on020 7375 7300
Group Learning Events
If you have five or more learners, a private group event could be cheaper.
We can tailor the content to your team, and host the workshop inhouse at your workplace or here at Happy's HQ in Aldgate, Central London.
What's it like to learn with Happy?
Be involved, engaged and challenged in our leadership programmes. In this video, Happy's Managing Director, Cathy Busani, delivers a session on Google’s Project Oxygen and the qualities of a great manager.
The Small Print
The course will run from 10am to 4:30pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.
Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.
The happy Guarantee
We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.
If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.
Due to current government guidelines we have temporarily closed our training centre in London. All of our staff are now working remotely, and all classroom training has been postponed until 29th May.
We have developed a fantastic range of interactive webinars delivered by our experienced facilitators, Live Online Learning. We understand that for many people this will be the first time that they have worked from home and so we have developed short 1.5-2 hour sessions to help you adjust to this new situation. You can see details of our IT Skills live online learning sessions here and our Personal Development sessions here – or we can adapt any of our classroom training into webinar format for you.
For the latest government guidance, please visit the gov.uk website.
We will continue to monitor the situation and will advise all clients if the situation changes.
If you have any questions or concerns, or would like to arrange some online training, our friendly team are available Monday to Friday, 9am to 5pm. You can leave a message on 020 7375 7300 or email us at email@example.com.
Did you know...
...the way you treat one another either helps you come to a healthy resolution or keeps you from doing so?
It's straightforward logic, but no less significant. Even in situations where criticisms are necessary, try framing them in the context of alternative courses of action so that they don't feel like attacks.
Happy offers a number of other leadership and management programmes, including:
Effective Coaching Skills for Leaders to enhance your ability to coach those around you to become more motivated and find their own solutions. Find out more
Becoming a Multiplier to enable you to inspire great performances from your people and drive extraordinary results. Find out more