Well-Being Check-Ins: How To Prevent Staff Burnout
Burnout is a real issue in the creative media industry. To help prevent this, Nikki Gatenby introduced well-being check-ins. Nikki is the co-owner and managing director of Propellernet, a digital marketing agency that's been named as one of the top 10 Best Places to Work in the UK for six years running.
In this two-minute video from the 2018 Happy Workplaces Conference, Nikki shares the four questions used to prevent burnout – are you taking your holiday? Are you taking your Propel days (their day a month to innovate)? Are you working with our resident coach? And do you know about our health plan?
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The thing about burnout is that it not only jams productivity, but also tarnishes overall health. This puts it squarely at odds with Propellernet’s company values, which are innovation, creativity, adventure, fun, and wellbeing.
To safeguard these values (and the final one in particular), Nikki started doing regular well-being check-ins, centred around four key questions:
- Are you taking your holiday? “We all need time out. If we don’t take time out we’re going to hit burnout, so at quarterly points throughout the year we make sure people are taking their holiday,” says Nikki.
- Are you taking your Propel days? “We give people a day a month to go and propel themselves forward. So that’s 12 days a year.”
- Are you working with our resident coach? “I believe that everyone has the ability to get better, so we’ve got our resident coach in the business. Engagement isn’t all about being nice to people; engagement’s about challenge as well and making people see that they can be the best version of themselves.”
- Are you taking advantage of the health cash plan? “I don’t want to know what people are using it for, but I want to know they know how to use it and they can keep themselves as well as possible.”
- 11 takeaways from the 2018 Happy Workplaces conference: read Henry’s blog about all the big ideas discussed at the 2018 Happy Workplaces conference
- Take The Happy Challenge – Henry’s challenges managers to make no decisions for three months
- 8 Principles From Some of the Best Workplaces on the Planet – Pim de Morree looks at eight trends from some of the world’s most engaged workplaces
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Next Conference: Happy Teams and the Buurtzorg Way
We are very excited to be partnering with Buurtzorg for this online event! If you haven't heard of them, Buurtzorg is a healthcare organisation in the Netherlands with over 15,000 staff that receives top marks from care inspectors and has a current patient satisfaction rating of 9.3. It's also been rated five times as one of the top places to work in the Netherlands. Why? Their staff is made up of hundreds of self-managing teams supported by regional coaches and a back office of just 50 people — with overheads accounting for just 8% of its total costs!
At this workshop from 10am to 4pm on 27th May 2021, you will hear from nurses and a coach working the Buurtzorg way in both Britain and the Netherlands. You will also be introduced to some of the techniques Happy uses for more effective staff involvement in decision-making.
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