The GDS 'It's OK' List
The culture is all around you in the Government Delivery Service office, says Alex Segrove, and the organisation understands the importance of internal communication.
In this three minute clip from the 2017 Creating Happy Workplaces in the Public Sector Conference, Alex outlines how GDS has established an agile workplace that's highly responsive to the user, based on principles of trust and freedom.
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“We don’t always get it right but one of the things that has worked is communicating via the walls and we make posters that remind ourselves of everything that matters,” says Alex Segrove, Delivery Lead for the Government Delivery Service.
“A really important poster we have is in response to how we’ve been growing and growing is brilliant because there are so many new brains, new skills and faces to get to know.”
Alex realises that new recruits don’t always know what’s expected of them. They’re quickly informed of official things like how they’ll be paid and who their line manager is, but the unofficial stuff isn’t always so clear. To counter this, they've pledged to be as forthcoming as possible with things people who’ve been there longer take for granted.
“At GDS, it’s OK to say ‘I don’t know’, to stay at home when you feel ill, say that you don’t understand, ask what acronyms stand for, ask for help, to have a loud day, to put your headphones in, say ‘No’ when you’re too busy, to make mistakes, to sing, not check your emails out of hours, to go and talk to someone face-to-face, to go somewhere else to concentrate.
"It also says it’s OK to challenge things you’re not comfortable with, to work how you like to work and to ask management to fix it—and I really like this about GDS.”
Click here to see more videos from Creating Happy Workplaces in the Public Sector 2017
The Benefits of Happy Workplaces in the Public Sector, a blog by Henry Stewart about how happier, more engaged employees generate higher productivity and success in the public sector
Are you as innovative as the Public Sector? In this two-minute video Henry Stewart underlines public sector innovation
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