The Best Way to Learn a New Skill

In: BlogDate: Nov 15, 2018By: Paul Gapper

What is the best way of learning new things – through a lecture, mentoring or a practical, hands-on experience? In this blog, our Senior Facilitator Paul Gapper explains more, and how you can apply this when teaching others.

Hi, we are Happy

We are leading a movement to create happy, empowered and productive workplaces.

How can we help you and your people to find joy in at least 80% of your work?

More about Happy

When I was six, my older brother told me he had figured out how to drive a car. He was eight. I believed him. And who knows? If his legs had been longer, he could, perhaps, have stolen the family car keys and taken off for Manchester. As it was, when the time came, he still had to take the usual number of driving lessons.

How do we learn? It is a question that is of particular interest for anyone working as a facilitator or trainer. The reason my brother believed that he could drive a car was that he had been watching my mother and father do it, and live demonstration is one of the ways in which we pick up information. Social learning theory suggests that this is exactly what we are doing as we grow up: copying the behaviour we observe from our carers, teachers and friends. But, for a skill as technical as driving it doesn’t seem to be enough. Also, I suspect we have all had the experience of having a friend demonstrating how to get a wheel off a bike and fix a puncture, and by the end we are none the wiser.

In the 1960s, the National Training Laboratories in Bethel, Maine carried out research to find out what it is that enables people to retain information (or learn) in the training environment. The results are reproduced below:

Live demonstration comes in at 30%, which feels about right. I can watch cookery programme after cookery programme and have the sense that I have learnt something, yet still not be sure what to do when I come to try it out. As for Strictly Come Dancing, forget about it!

Experience then Explanation

The least efficient appears to be lectures. Generally, I think this is true. I tend to notice people’s eyes glazing over after about 15 seconds, but that may just be me. What seems to be important, if that is your sole option, is to engage interest by using illustrative stories and supporting facts.

At the other end, if we set aside teaching or mentoring others – which can be very useful if you have a highly experienced participant or group – is real life or experiential learning. At Happy, we have a phrase: ‘Experience then Explanation.’ Get people to try something out, then draw out the learning points.

A few years ago, I was trying to explain the benefits of repeating back the key points made by the person you’re negotiating with. I was hit by a barrage of questions and objections: ‘I’d sound stupid,’ ‘I’d sound like a parrot,’ ‘What’s the point?’ Instead of answering them, I got them into pairs to experience what would happen if, after speaking about something that had annoyed them, the other person repeated back the key points in, as close as possible, their words. I then posed two questions: ‘What did it feel like when they got it right?’ and ‘How did you spot the key points?’ All of the objections fell away. They got it. Instead of a combative discussion in which we argue the point, experience showed them what happened.

Similarly, I could talk to you for half-an-hour about what mindfulness is, but what if you just tried a five-minute exercise in which you experienced it? Then, we could have a real conversation.

A caveat to the NTL research is that it is probably better understood as a continuum. The less you know about a subject, the more likely you will respond to direct teaching method; the more you know, the more you will appreciate participatory methods. But having said that, if you come on one of our Excel courses for beginners, after a brief explanation you will be straight into practical exercises to try it out. We think that’s the best way to learn.

So, what about learning to drive? My memory is that it was a very short time from the first hellos to when my instructor was saying, ‘Now, release the handbrake, depress the clutch and put it into gear,’ and the car was starting to move.


Why not sign up to our newsletter?

Sign up to our monthly newsletter, full of tips, tricks and news to help you to be happier and more productive at work.

Sign up here

Paul Gapper

Paul is a Masters qualified trainer with experience in interpersonal skills, work skills and management training. He has worked in the public, private and voluntary sectors for over fifteen years. Paul has a Distinction in the Institute of Personnel Development Training Certificate and the teacher-training certificate for Mindfulness-Based Approaches from the Oxford Mindfulness Centre. In 2017, Paul was a Finalist for the Learning Professional of the Year at the 2017 Learning Awards.

More by Paul

Want to learn more?

Happy hosts a range of train the trainer courses to help you to become a better facilitator. In our two-day Train the IT Trainer Essentials course, you will have your first opportunity to learn what makes training great. It's designed for beginners to training as well as those looking for more formal support, and next runs at Happy on 18th July 2019. In our two-day Train the Trainer Essentials course, you will learn how to facilitate management and personal development sessions in Happy’s interactive, learner-focused style. It next runs at Happy on 20th August 2019.

Finally, if you are a more experienced facilitator, you can become a Learning and Performance Institute (LPI) accredited facilitator with our TPMA Certification Essentials. In this four-day course, you will spend three days learning how to deliver interactive and engaging training and the final fourth day is an assessment. Our next course at Happy starts on 5th August 2019.