How to Delegate Tasks Successfully
Many leaders and managers will continually delegate tasks to the person they know will get it right every time, or else give things to a new recruit who’s full of beans and eager to please. But Happy's Cathy Busani knows this practice is flawed and has instead started delegating to the team and allowing them to decide who does what.
In this two-minute video from the 2018 Happy Workplaces Conference, Cathy explains how to delegate tasks successfully.
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“[It's] a really simple thing to do,” says Cathy. “You set the framework, you say what needs to be done, when it needs to be done by, what you're looking for as the outcomes, and then you just wait to hear who the team have nominated to actually do the work.”
Happy have also made a conscious effort to remove the fixation on job titles and the tasks implied by any given job description. Instead, at Happy it’s about finding the team members that are best suited to certain roles.
“If you work in this team, as a team you need to deliver on these tasks,” says Cathy. “And as a team you need to decide who is good at what and therefore who should do which task.
“My aim is to have the teams at Happy be doing 80% of their job that gives them joy. And the only way to do that is to make sure they are working to their strengths, that they are doing the things that get them up in the morning, that motivate them, that make them want to give you the extra mile.”
- 11 takeaways from the 2018 Happy Workplaces conference: read Henry’s blog about all the big ideas discussed at the 2018 Happy Workplaces conference
- Take The Happy Challenge – Henry’s challenges managers to make no decisions for three months
- How to Transform Diminishing Behaviours into Multiplying Ones – Billy’s blog on how to reshape diminishers into multipliers
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Next Conference: Happy Teams and the Buurtzorg Way
We are very excited to be partnering with Buurtzorg for this online event! If you haven't heard of them, Buurtzorg is a healthcare organisation in the Netherlands with over 15,000 staff that receives top marks from care inspectors and has a current patient satisfaction rating of 9.3. It's also been rated five times as one of the top places to work in the Netherlands. Why? Their staff is made up of hundreds of self-managing teams supported by regional coaches and a back office of just 50 people — with overheads accounting for just 8% of its total costs!
At this workshop from 10am to 4pm on 27th May 2021, you will hear from nurses and a coach working the Buurtzorg way in both Britain and the Netherlands. You will also be introduced to some of the techniques Happy uses for more effective staff involvement in decision-making.
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