Managing Conflict at Work
The working environment can frequently resemble a war-zone; conflict can arise between individuals, within and between teams and within the larger organisation. This Conflict Resolution training course will consider the causes of conflict and consider practical skills to enable you to act as a mediator between others and also to cope with conflict directed at (or coming from) yourself.
Public Sector Price£295*
Charity < 15 Staff£95*
Charity 16-30 Staff£125*
Charity 31+ Staff£180*
- *Excluding VAT
Class size12 approx.
This Conflict Resolution workshop will consider the causes of conflict and consider practical skills to enable you to act as a mediator between others and also to cope with conflict directed at (or coming from) yourself.
What You Will Learn
- To be able to defuse and resolve existing conflict
- To empower staff to deal with conflict issues
- To recognise your role/responsibility in conflict situations
- To be able to act as an effective mediator
- Resolving conflict: between individuals and within teams, between staff and management, and between organisation and management committees
- Types of conflict: Suppressed conflict, open conflict, and procedural conflict (grievances)
- The reasons for conflict: Different styles of working, lack of job ownership, ineffective communication, lack of common goals
- Dealing with conflict: Active listening, understanding both sides, focusing on the issues rather than people, trying to find consensus
- Preventing future conflict: Open communication, mediation structures, developing relationships, empowering staff to solve problems.
Barbara Wilson66 days ago
The course was very informative and easy to pick up tips on how to minute take.
Need help? Call us on020 7375 7300
What's it like to learn with Happy?
We offer complete individual involvement and participation on all of our workshops. In this video, Nicky delivers a short session about the different Communication Styles, and how they affect the way you work with and manage others.
The Small Print
The course will run from 10am to 4:30pm (hot buffet 1pm to 1:45pm). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.
Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.
The Happy Guarantee
We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.
If you don’t feel that your training has been useful or if you are unhappy in any way, just get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.