Managing Conflict at Work

The working environment can frequently resemble a war-zone; conflict can arise between individuals, within and between teams and within the larger organisation.

This highly interactive one-day training course will consider the causes of conflict and consider practical skills to enable you to act as a mediator between others and also to cope with conflict directed at (or coming from) yourself.

This workshop is currently only available online, delivered as an interactive webinar via Zoom. See below for the full outline and upcoming dates.

Course overview

Currently all of our classroom sessions have been suspended until we receive further government guidance. We have converted this classroom workshop into an interactive webinar delivered via Zoom.

We have had to adjust the course content slightly so it can be delivered online — please see below for the updated outline.

 

This full day remote course will be delivered via a combination of face-to-face live-online Zoom sessions and self-guided study. The self-guided elements will focus on explaining the concepts and tools and allow for self-reflection. The Zoom sessions will focus on group interaction, discussion, exercises, and opportunities to practice the skills.

Please do not plan any other remote meetings on this day. It can be intense being online and we’d love you to be fresh throughout the learning.

This one-day workshop will consider the causes of conflict and the practical skills that'll enable you to act as a mediator between others and also to cope with conflicts you're directly involved in.

What You Will Learn

  • To be able to defuse and resolve existing conflict
  • To empower staff to deal with conflict issues
  • To recognise your role/responsibility in conflict situations
  • To be able to act as an effective mediator

Themes Covered

  • Resolving conflict: between individuals and within teams, between staff and management, and between organisation and management committees
  • Types of conflict: Suppressed conflict, open conflict, and procedural conflict (grievances)
  • The reasons for conflict: Different styles of working, lack of job ownership, ineffective communication, lack of common goals
  • Dealing with conflict: Active listening, understanding both sides, focusing on the issues rather than people, trying to find consensus
  • Preventing future conflict: Open communication, mediation structures, developing relationships, empowering staff to solve problems.

What You Will Learn

  • To be able to defuse and resolve existing conflict
  • To empower staff to deal with conflict issues
  • To recognise your role/responsibility in conflict situations
  • To be able to act as an effective mediator

Themes Covered

  • Resolving conflict: between individuals and within teams, between staff and management, and between organisation and management committees
  • Types of conflict: Suppressed conflict, open conflict, and procedural conflict (grievances)
  • The reasons for conflict: Different styles of working, lack of job ownership, ineffective communication, lack of common goals
  • Dealing with conflict: Active listening, understanding both sides, focusing on the issues rather than people, trying to find consensus
  • Preventing future conflict: Open communication, mediation structures, developing relationships, empowering staff to solve problems.
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Group Learning Events

If you have five or more learners, a private group event could be cheaper.

We can tailor the content to your team, and host the workshop online, inhouse at your workplace or here at Happy's HQ in Aldgate, Central London.

Find out more and enquire now

What are Happy's online events like?

In this short video, take a look at some of the ways that we create interactive, engaging experiences online using Zoom.

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See our available course dates, or contact us for bespoke options.

The Small Print

For Face-to-Face Live Online Learning

All learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven't received this email then please contact our team.

The Zoom sessions will be roughly 2 hours long and include a short break. You should reserve out 10am to 4pm in your diary for the learning. This will allow you to join the interactive workshops and have time to reflect and do the assignments in between. We believe immersing yourself in the content for a whole day will create deep learning and lasting impact. 

Learners should log into the training session 10 minutes before the start time to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals.

Your active participation is expected: everyone will be heard and seen throughout, just as they would be if we were in a room together. To be heard, hear and seen you will need a microphone, speakers and camera — if you have a modern laptop that’s all you will need. Remember, you’ll need a quiet place to call from and a decent internet connection is a must.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

For classroom sessions

The course will run from 10am to 4:30pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Coronavirus Update

Due to current government guidelines we have temporarily closed our training centre in London. All of our staff are now working remotely, and all classroom training has been postponed until further notice.

We have developed a fantastic range of interactive webinars delivered by our experienced facilitators, Live Online Learning. You can see details of our IT Skills live online learning sessions here and our Personal Development sessions here – or we can adapt any of our classroom training into webinar format for you.

For the latest government guidance, please visit the gov.uk website.

We will continue to monitor the situation and will advise all clients if the situation changes.

If you have any questions or concerns, or would like to arrange some online training, our friendly team are available Monday to Friday, 9am to 5pm. You can leave a message on 020 7375 7300 or email us at hello@happy.co.uk.

happy learners

Did you know...

...repeating back key points to people lets them know they've been heard without signalling agreement?

This is also a useful way to ensure that you understand what you’re hearing. Try to repeat back the core details of what the other person has said and ask questions if you’re unsure about certain details.

Happy offers a range of other personal development programmes, including:

Managing Poor Performance to enable you to effectively and positively manage your team’s performance in order to develop the skills and strengths of each individual. Find out more

Managing Change Positively to give you the tools to support your team through change and a clear understanding of how to involve people. Find out more