Crucial Conversations (2 Day Programme)
Due to positive feedback from clients we have now expanded this course to offer a two day version, which delves in to Crucial Conversations in more depth. The techniques gained from Crucial Conversations training equips you with the skills to talk with almost anyone about almost anything.
Staff will gain confidence to tackle challenging people and situations (for example when organisations are going through change and establishing new ways of working) and use the skills to work effectively with clients in a more solution-focused way. The programme is coaching based, thus equipping you with immediately usable coaching skills.
Public Sector Price£450*
Charity < 15 Staff£250*
Charity 16-30 Staff£350*
Charity 31+ Staff£450*
- *per person, excluding VAT
Class size12 approx.
Due to positive feedback from clients we have now expanded this course to offer a two day version, which delves in to Crucial Conversations in more depth, across two days. The techniques gained from Crucial Conversations training equips you with the skills to talk with almost anyone about almost anything. It may be helpful to think of a difficult conversation that you are avoiding or struggling with, to discuss at the workshop.
What you will learn
- Prepare for high-stakes situations with a proven technique
- Effectively challenge upwards, downwards and sideways
- Improve nearly every professional and personal relationship
- Yield major professional improvements in areas like productivity, quality, and change management.
You may also be interested in our Introduction to Crucial Conversations one-day workshop, if you don’t want something as indepth. If you have management responsibility, you may find our Crucial Conversations for Managers one-day workshop more tailored to your needs.
- Get unstuck from historic challenging relationships and conversations
- How to identify an outcome before beginning dialogue
- Recognise your own ‘style under stress’
- Making it safe to talk to almost anyone about anything (eliminating violence and silence)
- How to stay in dialogue
- Structuring the conversation
- Maintaining the focus
- Managing emotions
- Identifying and agreeing the way forward
- Moving to action
- Accountability (who does what, by when, and how you will monitor)
- Create your personal action plan
Our approach to programme delivery
Every programme is designed to ensure complete individual involvement and participation, it will stimulate your thinking and challenge you. The key focus is on practical skills and real outcomes throughout. The content will involve an innovative and engaging blend of activities so that you can directly apply it to your current performance and your future success.
Group Learning Events
If you have five or more learners, a private group event could be cheaper.
We can tailor the content to your team, and host the workshop inhouse at your workplace or here at Happy's HQ in Aldgate, Central London.
What's it like to learn with Happy?
We offer complete individual involvement and participation on all of our workshops. In this video, Nicky delivers a short session about the different Communication Styles, and how they affect the way you work with and manage others.
Trusted Customer26 days ago
Dez was fab - really empowering! It's the second course I've done with him and they've both been brilliant.
The Small Print
Each day of the course will run from 10am to 4:30pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.
Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.
The happy Guarantee
We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.
If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.
Due to current government guidelines we have temporarily closed our training centre in London. All of our staff are now working remotely, and all classroom training has been postponed until 29th May.
We have developed a fantastic range of interactive webinars delivered by our experienced facilitators, Live Online Learning. We understand that for many people this will be the first time that they have worked from home and so we have developed short 1.5-2 hour sessions to help you adjust to this new situation. You can see details of our IT Skills live online learning sessions here and our Personal Development sessions here – or we can adapt any of our classroom training into webinar format for you.
For the latest government guidance, please visit the gov.uk website.
We will continue to monitor the situation and will advise all clients if the situation changes.
If you have any questions or concerns, or would like to arrange some online training, our friendly team are available Monday to Friday, 9am to 5pm. You can leave a message on 020 7375 7300 or email us at email@example.com.
Did you know...
...many interactions contain two or more problems?
When faced with multiple problems, we often choose the simplest and safest problem rather than the real problem.
Happy has a range of other personal development and leadership programmes, including:
Crucial Conversations for Leaders & Managers to enable managers, supervisors and team leaders to get the most out of crucial, emotionally charged and challenging conversations in the workplace. Find out more
Introduction to Crucial Conversations for Staff to enable you to identify the conversations that are holding you back and use tools and techniques to obtain immediate results and long-term benefits. Find out more