Crucial Conversations (2 Day Programme)
Due to positive feedback from clients we have now expanded this course to offer a two day version, which delves in to Crucial Conversations in more depth. The techniques gained from Crucial Conversations training equips you with the skills to talk with almost anyone about almost anything.
Staff will gain confidence to tackle challenging people and situations (for example when organisations are going through change and establishing new ways of working) and use the skills to work effectively with clients in a more solution-focused way. The programme is coaching based, thus equipping you with immediately usable coaching skills.
What you will learn
- Prepare for high-stakes situations with a proven technique
- Effectively challenge upwards, downwards and sideways
- Improve nearly every professional and personal relationship
- Yield major professional improvements in areas like productivity, quality, and change management.
You may also be interested in our Introduction to Crucial Conversations one-day workshop, if you don’t want something as indepth. If you have management responsibility, you may find our Crucial Conversations for Managers one-day workshop more tailored to your needs.
- Get unstuck from historic challenging relationships and conversations
- How to identify an outcome before beginning dialogue
- Recognise your own ‘style under stress’
- Making it safe to talk to almost anyone about anything (eliminating violence and silence)
- How to stay in dialogue
- Structuring the conversation
- Maintaining the focus
- Managing emotions
- Identifying and agreeing the way forward
- Moving to action
- Accountability (who does what, by when, and how you will monitor)
- Create your personal action plan
Our approach to programme delivery
Every programme is designed to ensure complete individual involvement and participation, it will stimulate your thinking and challenge you. The key focus is on practical skills and real outcomes throughout. The content will involve an innovative and engaging blend of activities so that you can directly apply it to your current performance and your future success.
Group Learning Events
If you have five or more learners, a private group event could be cheaper.
We can tailor the content to your team, and host the workshop inhouse at your workplace or here at Happy's HQ in Aldgate, Central London.
What's it like to learn with Happy?
We offer complete individual involvement and participation on all of our workshops. In this video, Nicky delivers a short session about the different Communication Styles, and how they affect the way you work with and manage others.
Susan Bentley222 days ago
I liked that we got a book with the course. It was a small group so felt we were all able to contribute without worrying about speaking 'publicly'. The exercises were very relatable and definitely made me think about my actions in a different way
The Small Print
Each day of the course will run from 10am to 4:30pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.
Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.
The happy Guarantee
We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.
If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.
Saddia9 days ago
Great atmosphere, Sal was very welcoming & explained each step making it very easy to follow through the whole module. Highly recommend.
Sajid Ali9 days ago
Location was great, refreshments were endless, ice cream fridge was a winner, tutor was excellent!
Paul Murtagh10 days ago
Excellent customer service. Good value for money
Trusted Customer24 days ago
Happy name speaks for itself. You feel happy when you go there
Anne Mitson24 days ago
Manuela Romeo24 days ago
Course very well delivered and structured. The facilitator focused on our weaknesses and tailored the course to our needs.
Shameem Akhtar27 days ago
the whole package was good
Trusted Customer33 days ago
The atmosphere, the content, the trainer, the offices
Trusted Customer34 days ago
From the moment I walked through the door everyone was really welcoming and put me at my ease. Dez, the facilitator held the group well and ket the flow of the training ...
Trusted Customer37 days ago
Course was good. Trainer was excellent as usual. Only gripe is the aftercare bit. I have attended 2 previous courses and have asked for (and received) a PDF of the traini...
Anna Jones38 days ago
Fabulous trainer, great location and venue.
Samantha Phillips45 days ago
I think Happy are fantastic! Their communication is clear and quick. I received a warm welcome on the day of my course and support throughout, as well as a yummy lunch pr...