Assertiveness

This one-day Assertiveness course will help you to analyse your current behaviour patterns and situations where you are experiencing difficulty. We will look at the challenges of being assertive with colleagues online and communicating with those around you.

This workshop is currently only available online, delivered as an interactive webinar via Zoom. See below for the full outline and upcoming dates.

We also host a female-only Assertiveness workshop for learners who feel more comfortable learning in an all-female environment.

Course Overview

  • Standard Price

    £300*
  • Public Sector Price

    £195*
  • Charity < 15 Staff

    £110*
  • Charity 16-30 Staff

    £150*
  • Charity 31+ Staff

    £195*
  • *per person, excluding VAT
  • Duration

    1 day
  • Class size

    12 approx.

Course Overview

Currently all of our classroom sessions have been suspended until we receive further government guidance. We have converted this classroom workshop into an interactive webinar delivered via Zoom.

We have had to adjust the course content slightly so it can be delivered online — please see below for the updated outline.

 

In two two-hour sessions, we will look at how to improve your assertive skills, allowing your voice to be heard. We will look at the challenges of being assertive with colleagues online and communicating with those around you.

What you will learn

  • Defining what assertiveness means
  • Finding out what you already do well and could do differently
  • Five steps to becoming more assertive in your communication
  • The role of coaching skills in enabling others to reach their own decisions
  • How to say no
  • A simple script to prepare what you want to say
  • How to work with guilt or anxiety when being assertive
  • Aiming for the win-win

The learning will be through a combination of interactive workshops delivered live through Zoom and self-guided assignments over the day.

The Zoom sessions will be roughly 2 hours long and include a short break. You should reserve out 10am to 4pm in your diary for the learning. This will allow you to join the interactive workshops and have time to reflect and do the assignments in between. We believe immersing yourself in the content for a whole day will create deep learning and lasting impact. 

We have also designed a female-only Assertiveness workshop as some learners may feel more comfortable learning in an all-female environment. The content of both workshops is identical.

 

Themes covered

The themes covered in this one-day assertiveness course include:

  • How do you communicate?
  • Analysing your current behaviour patterns around assertiveness
  • Recognising assertive and non-assertive behaviour
  • Conflict styles and dealing with conflict constructively
  • Being assertive
  • Barriers to assertive behaviour
  • Assertive body image
  • Communicating more effectively and assertively
  • How to say no
  • Getting heard in meetings
  • Giving and receiving compliments and criticism
  • Explore situations where you are struggling to behave assertively and develop strategies to handle them more effectively
  • Personal action plan beyond the programme

We have also designed a female-only Assertiveness workshop as some learners may feel more comfortable learning in an all-female environment. The content of both workshops is identical.

 

Our Approach to Programme Delivery

Every programme is designed to ensure complete individual involvement and participation, it will stimulate your thinking and challenge you. The key focus is on practical skills and real outcomes throughout. The content will involve an innovative and engaging blend of activities so that you can directly apply it to your current performance and your future success.

Next steps

If you need help beyond this programme fulfilling your personal action plan, then we also offer 1-to-1 Executive Coaching which can provide you with an insightful and structured space to discover and develop yourself further in order to achieve even more positive results.

Group Learning Events

If you have five or more learners, a private group event could be cheaper.

We can tailor the content to your team, and host the workshop inhouse at your workplace or here at Happy's HQ in Aldgate, Central London.

Find out more and enquire now

What are Happy's online events like?

In this short video, take a look at some of the ways that we create interactive, engaging experiences online using Zoom.

Book now

See our available course dates, or contact us for bespoke options.

The Small Print

For Face-to-Face Live Online Learning

All learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven't received this email then please contact our team.

The Zoom sessions will be roughly 2 hours long and include a short break. You should reserve out 10am to 4pm in your diary for the learning. This will allow you to join the interactive workshops and have time to reflect and do the assignments in between. We believe immersing yourself in the content for a whole day will create deep learning and lasting impact. 

Learners should log into the training session 10 minutes before the start time to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals.

Your active participation is expected: everyone will be heard and seen throughout, just as they would be if we were in a room together. To be heard, hear and seen you will need a microphone, speakers and camera — if you have a modern laptop that’s all you will need. Remember, you’ll need a quiet place to call from and a decent internet connection is a must.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

For classroom sessions

The course will run from 10am to 4:30pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Coronavirus Update

Due to current government guidelines we have temporarily closed our training centre in London. All of our staff are now working remotely, and all classroom training has been postponed until further notice.

We have developed a fantastic range of interactive webinars delivered by our experienced facilitators, Live Online Learning. You can see details of our IT Skills live online learning sessions here and our Personal Development sessions here – or we can adapt any of our classroom training into webinar format for you.

For the latest government guidance, please visit the gov.uk website.

We will continue to monitor the situation and will advise all clients if the situation changes.

If you have any questions or concerns, or would like to arrange some online training, our friendly team are available Monday to Friday, 9am to 5pm. You can leave a message on 020 7375 7300 or email us at hello@happy.co.uk.

Did you know...

...one of the things that stops people being assertive is the movie they create in their head of what will happen if they try it? But it's a fiction, not a documentary.

In our one-day Assertiveness for Women workshop, you will analyse your current behaviour patterns and situations where you are experiencing difficulty. You will learn and practice skills and techniques of assertive communication in order to express yourself more clearly, openly and confidently in your personal and professional relationships. Find out more

In our one-day Building Self-Confidence workshop, you will look at your thoughts, feelings and behaviour to create a greater sense of self-confidence. Find out more

For more personal support, we can offer Executive Coaching. Either face to face or on the phone, we’ll listen to your issues and guide you into becoming the best that you can be. Find out more