Leading Through a Crisis

In times of crisis there is both complexity and change and people need a leader who can shine the light in the right direction and avoid the pitfalls of crisis management. What is the unique role of the leader in these circumstances? How can organisations stick to their principles, enhance autonomy and get results at the most challenging moments?

Course Overview


  • Standard Price

  • SME
    Fewer than 250 staff

  • Public Sector Price

  • Large Charity
    Over 31+ staff

  • Small Charity
    Fewer than 30 staff

  • *Per person, excluding VAT

  • Duration

    1 day
  • Location


    Public classroom sessions are held at 3rd Floor, 9 Alie Street, London E1 8DE

    Find out more


Course Overview

What you will learn

Based on theories from The Happy Manifesto, research into what makes great workplace and real world examples, this one day programme looks at how to respond to a crisis in a way that cements your culture and deepens the relationships within and around your organisation. The temptation is to become reactive and give in to the thrill of firefighting when what your people need is clarity and a principled approach.

Be it a global pandemic or something more specific to your industry, the question is, are you well equipped to lead your people through the next crisis? Given recent events this is the perfect time to reflect on how your organisation responded. In what ways did you thrive and what hard lessons do you not want to learn again?

Programme content

  • Psychological safety when the ground is moving
  • Understand the tendency to take a narrow view and use techniques to think strategically
  • Avoid being seduced by managing, offer leadership and vision
  • Balancing transparency and positivity
  • Being the leader people need: authenticity and influence
  • Maintaining and building on trust and autonomy
  • Principles led decision-making
  • Nurturing relationships and being available
  • Managing change

How you will learn

This full-day remote course will be delivered via a combination of Live Online Zoom sessions and self-guided study. The self-guided elements will focus on explaining the concepts and tools and allow for self-reflection. While the Zoom sessions will focus on group interaction, discussion, exercises, and opportunities to practice the skills. We use the full functionality of Zoom to ensure our sessions are interactive, including small breakout rooms where you can run through skills in small groups.

Please do not plan any other remote meetings on this day. It can be intense being online and we’d love you to be fresh throughout the learning.

There are four units in this programme:

  • Unit One: Self-guided introduction to the topic and key concepts (maximum 30 minutes). This needs to be completed before the workshop.
  • Unit Two: Live online workshop
  • Unit Three: Self-guided reading, exercises and self-reflection (maximum 40 minutes).
  • Unit Four: Live online workshop

What are Happy's online events like?

In this short video, take a look at some of the ways that we create interactive, engaging experiences online using Zoom.

Group Learning Events

Looking for a private group event for your team, or even your whole organisation?

We can organise a date that works for you, and we can tailor the content to your team. Our private workshops can be held online, inhouse at your workplace or here at Happy's HQ in Aldgate, Central London (following current government guidelines).

Find out more and enquire now

Book now

See our available course dates, or contact us for bespoke options.

Leading Through a Crisis
There are currently no upcoming public course dates available. Please email our team on hello@happy.co.uk and register your interest for this course. We'll let you know as soon as a date is available.

Need help? Get in touch

020 7375 7300

Why choose Happy?

  • Learn the skills you need to succeed
  • Fun and interactive workshops, whether online or face-to-face
  • Learn in a confidential environment with our experienced facilitators
  • Small class sizes to give personal one-to-one support
  • Private group options available
  • No quibble money-back guarantee on all courses

The Small Print

All learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven't received this email then please contact our team.

Learners should log into the training session 10 minutes before the start time, to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals.

Your active participation is expected: everyone will be heard and seen throughout, just as they would be if we were in a room together. To be heard, hear and seen you will need a microphone, speakers and camera — if you have a modern laptop that’s all you will need. Remember, you’ll need a quiet place to call from and a decent internet connection is a must.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, just get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Coronavirus Update

We are monitoring the Coronavirus pandemic closely and are following all current Government guidelines. Please see our Coronavirus Policy for more details and the latest information.

If you have any questions or concerns, get in touch with our friendly team.

Did you know...

...a simple challenge to normal practice is to spend one meeting only asking questions?

The ability to ask good questions is a central tenet of strong leadership. Putting away your usual directives and reaching out to staff is a great way to summon useful feedback and foster workplace unity.

Happy offers a number of other leadership and management programmes including:

Effective Coaching Skills for Leaders to develop your coaching skills further, and will enable you to support your team through coaching. You will learn how to support others by asking questions and helping them to find their own solutions. Find out more

Managing Change Positively to enable you to support your team through change and provide a clear understanding of how to involve people. Find out more

How to Have Conversations that Matter for Leaders & Managers to enable you to have successful conversations with team members and colleagues. Find out more