Why You Should Give Staff Freedom Within Clear Guidelines

In: BlogDate: Dec 13, 2017By: Henry Stewart

Henry Stewart speaks to the Eth Word about management and creating freedom within clear guidelines for staff in this short interview, part of a series of videos.

Watch: Give staff freedom within clear guidelines to see them perform at their best

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"Most people don’t want complete freedom. If you ask people, 90% or more say, ‘we don’t want to be told what to do, but no, we don’t want to be told just do what you like. We want guidelines and the freedom to operate within those’ – and that’s what we work so hard to create, so people feel in control of their job, they can do stuff, and they know what the boundaries are. It’s all common sense."

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Henry Stewart, Founder and Chief Happiness Officer

Henry is founder and Chief Happiness Officer of Happy Ltd, originally set up as Happy Computers in 1987. Inspired by Ricardo Semler’s book Maverick, he built a company with a reputation for some of the best customer service in the country and one of the UK’s best places to work, winning multiple awards for its culture and philosophy.

His first book, Relax, was published in 2009. His second book, the Happy Manifesto, was published in 2013 and was short-listed for Business Book of the Year.

Outside of work he is a father of three, was Chair of Governors at his local primary and comprehensive in Hackney and a very keen cyclist.

You can find Henry on LinkedIn and follow @happyhenry on Twitter.

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