What Makes a Great Manager?

In: BlogDate: Jun 28, 2016By: Claire Lickman

Many organisations make the mistake of promoting people who have good technical skills into management positions – without considering the potential candidates’ management qualities, and what makes a good manager of a team.

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This is a surprising oversight. According to a Gallup poll of more than one million US employees, a bad manager is the number one reason that people leave their job. When the cost of replacing a single member of staff is now over £30,000, it’s more important than ever to consider what makes a good manager and leader – and for managers to work on developing those skills.

Think of a time in the past when you worked at your best… what motivated you?

Generally, people are not motivated by money – instead, it’s a time when they were trusted and were given freedom to do their job their own way. The best managers are those who give their staff that freedom, and instead coach the team to enable them to perform at their best – helping their team to find a solution, rather than telling them what the solution should be.

According to Lazslo Bock, at Google the 8 key qualities of a manager (listed in priority order), are:

  1. Be a good coach
  2. Empower your team and don’t micromanage
  3. Express interest in your team members success and well-being
  4. Be productive and results-oriented
  5. Be a good communicator and listen to your team
  6. Help your employees with career development
  7. Have a clear vision and strategy for the team
  8. Have technical skills so you can advise the team

How could you work on these skills?

All of these programmes are based on creating workplaces where people feel trusted and enabled to work their best. You will learn how to coach your people to solve their problems. This will lead to greater productivity and better results. 

We have spaces available for our upcoming leadership programmes: Managing for the First Time (5th March, in the classroom); Happy Workplace Leadership Programme (starts 21st February); Brave Leadership Programme for Women (starts 5th March).

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Learn More Leadership Skills in These Upcoming Workshops

A happy workplace leads to greater productivity and tangible business results. We have developed a range of leadership programmes focusing on the skills you need to develop a happy workplace, based upon our own practical experience at Happy and learning from some of the world’s great workplaces.

Here are just some of the public course dates coming up in the next few months:

  • Management Fundamentals — a two-day workshop designed for new managers to help you understand what makes a great manager and the practical steps you can take to make it happen. The next course runs in the classroom on 4th of June or online on 4th July.
  • The Happy Leadership Programme — our flagship four-day leadership course. Our Blended programme consisting of 12 Online 2-hour sessions begins on 10th September.
  • Brave Leadership — this is a one-year leadership development programme for women. This programme is about unleashing your brilliance, as well as identifying and enabling greatness in others. It will also create, and connect you to, a network of inspirational women.

All of these programmes are also available to book as private group courses for your organisation. Get in touch with our friendly team to find out more details including pricing and availability.

Claire Lickman

Claire is Head of Marketing at Happy. She has worked at Happy since 2016, and is responsible for Happy's marketing strategy, website, social media and more. Claire first heard about Happy in 2012 when she attended a mix of IT and personal development courses. These courses were life-changing and she has been a fan of Happy ever since. She has a personal blog at lecari.co.uk.

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