Dom Monkhouse, MD, PEER1 Hosting (28:17)
Dom Monkhouse has built two £30 million businesses on the basis of unique cultures and creating great places to work in.
Hi, we are Happy
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Dom Monkhouse, MD, PEER1 Hosting
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He built the UK Rackspace business from scratch and left just after it was named as the best company in the UK for customer service.
He is now Managing Director of PEER1 Hosting’s EMEA operations and SVP Customer Experience. Dom is responsible for sales, marketing and service delivery across the EMEA business and ultimately ensuring excellent customer satisfaction.
Dom is also a regular public speaker on creating great places to work and achieving continuous client satisfaction as well as an assessor on the Sunday Times Customer Experience Awards.
And here’s Dom being interviewed after his presentation:
Dom Monkhouse, MD, PEER1 Hosting interview
Next Conference: Happy Teams and the Buurtzorg Way
We are very excited to be partnering with Buurtzorg for this online event! If you haven't heard of them, Buurtzorg is a healthcare organisation in the Netherlands with over 15,000 staff that receives top marks from care inspectors and has a current patient satisfaction rating of 9.3. It's also been rated five times as one of the top places to work in the Netherlands. Why? Their staff is made up of hundreds of self-managing teams supported by regional coaches and a back office of just 50 people — with overheads accounting for just 8% of its total costs!
At this workshop from 10am to 4pm on 27th May 2021, you will hear from nurses and a coach working the Buurtzorg way in both Britain and the Netherlands. You will also be introduced to some of the techniques Happy uses for more effective staff involvement in decision-making.
Not what you need? Take a look at all of our Leadership and Management programmes.