Humanity Above Bureaucracy: How Buurtzorg Reinvented Dutch Home Care
Brendan Martin of UK organisation Public World was serving as the principal carer for his mum when he noticed that UK home care organisations weren't just typically underfunded, but also managed in counterproductive ways. He's been working in collaboration with Dutch home care organisation Buurtzorg to improve home care in the UK. Madelon van Tilburg has been at Buurtzorg since 2011. Buurtzorg differs from her previous employers in that it lets nurses exercise freedom and responsibility in the job they’re trained for. Brendan and Madelon spoke at the 2017 Happy Workplaces Conference about how Buurtzorg reinvented Dutch home care and how the same could be done in the UK.