Alieke van Dijken, Buurtzorg – How Buurtzorg is delivering great service to patients
Alieke van Dijken is a Community Nurse at Dutch organisation, Buurtzorg.
Buurtzorg was started in 2009 by four nurses in the Netherlands, and now has more than 9,000 nurses looking after 80,000 patients, with just 45 back office staff.
The organisation was built around patient care, with no managers – instead, small teams all work together to organise their workload, decide for themselves how much time they need to spend with a patient, and issues are resolved between them. As Alieke says, the Buurtzorg’s ‘onion’ style of management “gives you the freedom to choose how to do your job.”
You can read more about Buurtzorg in Henry’s blog.
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