Alieke van Dijken, Buurtzorg – How Buurtzorg is delivering great service to patients

In: BlogDate: Feb 22, 2016By: Claire Lickman

Alieke van Dijken is a Community Nurse at Dutch organisation, Buurtzorg.

Buurtzorg was started in 2009 by four nurses in the Netherlands, and now has more than 9,000 nurses looking after 80,000 patients, with just 45 back office staff.

The organisation was built around patient care, with no managers – instead, small teams all work together to organise their workload, decide for themselves how much time they need to spend with a patient, and issues are resolved between them. As Alieke says, the Buurtzorg’s ‘onion’ style of management “gives you the freedom to choose how to do your job.”

You can read more about Buurtzorg in Henry’s blog.

Click here to download her Powerpoint presentation (PDF).

Claire Lickman

Claire is Digital Marketing Coordinator at Happy. She has worked at Happy since 2016, and is responsible for Happy's marketing strategy, website, social media and more. Claire first heard about Happy in 2012 when she attended a mix of IT and personal development courses. These courses were life-changing and she has been a fan of Happy ever since.

More by Claire

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