Alieke van Dijken, Buurtzorg – How Buurtzorg is delivering great service to patients
Alieke van Dijken is a Community Nurse at Dutch organisation, Buurtzorg.
Buurtzorg was started in 2009 by four nurses in the Netherlands, and now has more than 9,000 nurses looking after 80,000 patients, with just 45 back office staff.
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Alieke van Dijken, Buurtzorg
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The organisation was built around patient care, with no managers – instead, small teams all work together to organise their workload, decide for themselves how much time they need to spend with a patient, and issues are resolved between them. As Alieke says, the Buurtzorg’s ‘onion’ style of management “gives you the freedom to choose how to do your job.”
You can read more about Buurtzorg in Henry’s blog.
Happy's next conference: 2020 Happy Workplaces Conference
Our next event will take place on 30th July via Zoom from 9am to 5pm (with breaks). This event will be engaging and interactive, using break out rooms, discussions and more to make the day just as fun as our previous conferences.
We are delighted to welcome James Shaw, a minister in the New Zealand government, Ynzo van Zanten of Tony's Chocolonely, Katharine Horler OBE of Adviza and Auzewell Chitewe of the East London NHS Foundation Trust.
We will also be hosting an optional masterclass on 9th August from 10am to 1pm, for those who would like a more tailored plan and ideas for how to improve their workplace culture.
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