Alieke van Dijken, Buurtzorg – How Buurtzorg is delivering great service to patients
Alieke van Dijken is a Community Nurse at Dutch organisation, Buurtzorg.
Buurtzorg was started in 2009 by four nurses in the Netherlands, and now has more than 9,000 nurses looking after 80,000 patients, with just 45 back office staff.
The organisation was built around patient care, with no managers – instead, small teams all work together to organise their workload, decide for themselves how much time they need to spend with a patient, and issues are resolved between them. As Alieke says, the Buurtzorg’s ‘onion’ style of management “gives you the freedom to choose how to do your job.”
You can read more about Buurtzorg in Henry’s blog.
Happy's next conference: 2019 Happy Workplaces CEO Conference
24th October at Happy's HQ in London.
Hear from Bruce Daisley, EMEA Vice President of Twitter, host of the podcast Eat Sleep Work Repeat and best-selling author of The Joy of Work. Other speakers include Gill Arupke of the Social Interest Group, Donald Wibberly of Cougar and Katharine Horler OBE of Adviza. This event is strictly for Chief Executives and Managing Directors.