5 Tips for Tackling Difficult Conversations
Talking about sensitive issues is never easy, and nor is giving feedback that will potentially upset someone. But avoiding an important conversation because you’re worried about the outcome will only enlarge the problem.
Hi, we are Happy
We are leading a movement to create happy, empowered and productive workplaces.
How can we help you and your people to find joy in at least 80% of your work?
That said, if sparking difficult conversations fills you with dread then you’re not alone. Given the risk of inciting conflict or seeing somebody’s emotions turn sour, it is only natural to approach these conversations with trepidation.
We’re all prone to hoping evolution will take its course and the infringing party will see the error of their ways, allowing everyone to move on in a conflict-free manner. But, in real life, such passivity can negatively impact your position in the workplace, taint your relationships at home and ruin your enjoyment of the local pub quiz.
Being a clear and direct conversationalist is a key asset for people from all walks of life, so here are five tips for tackling difficult conversations.
Have a plan
Before diving into a difficult conversation, it’s important to be clear about the ultimate objective. Determining the end goal will help you figure out the key points that need to be communicated. You should write these down in order to develop a better understanding and to lodge the key points into your memory.
Don’t be a robot
While it’s essential to plan and rehearse the key points, you’re not preparing a performance of airtight theatre. You still need to speak patiently and display good listening skills. Try to be as empathetic as possible, which means considering things from the other person’s point of view even in situations where you feel betrayed or deeply disappointed.
Leave out insults
Flinging insults or backhanding someone with rejection is a sure path to conflict. If criticisms are necessary, try framing them in the light of alternative courses of action. I.E. instead of directly criticising someone, instead point toward the sort of behaviour you want to see.
Be wary of distractions
A difficult conversation will ideally allow for the turning of a new leaf — afterwards you want to see action and progress. For this to happen, it’s vital to stay on track.
It’s easy to get distracted by snappy rebuttals or someone’s attempts at smooth-talking their way out of a conversation. To safeguard against this, don’t be hasty with your reactions and keep up a steady breathing pattern. Thoroughly think about your responses, always keeping the end result in mind.
Nip problems in the bud
Difficult conversations get harder the longer problems are left to ferment.
Whether it’s laying down rules in the workplace, imparting bad news to a friend or asking for a considerable favour, failing to have the conversation puts a wheel clamp on any progress.
Try to get in the habit of identifying and discussing problems as soon as possible, as they arise. In a workplace scenario, this doesn’t mean micro-managing or nit picking. Rather, it’s about recognising situations in which you can offer guidance, or simply being assertive when you witness foul play.
In all instances, calmly address the other person, maintaining good eye contact and leaving out emotional pleas. Directly addressing problems is far preferable to passive aggression. And, when handled correctly, difficult conversations will lead to better productivity and strengthen relationships.
Why not sign up to our newsletter?
Sign up to our monthly newsletter, full of tips, tricks and news to help you to be happier and more productive at work.
Billy has been writing blogs for Happy since 2017, covering mindfulness, stress management, confidence building and emotional intelligence as well as offering handy tips for Office 365 users. As an arts, culture and lifestyle writer, his work is regularly published in Music Feeds, VICE, RedBull.com, Beat magazine and Mixdown.
Testimonials from happy clients
Siobhan Brennan-Robson7 days ago
Ebiji was an excellent teacher. I will be keeping her on speed dial.
Sophie Allen7 days ago
the initial invitation didn't come to all participants so I wasnt sure if the training was confirmed
Trusted Customer8 days ago
Amazing work! Honestly, I have had such a pleasant experience with Happy whether it be online or in their offices. Hopefully, in the future, I get to have more sessions w...
Trusted Customer10 days ago
I found the Office 365 training really useful. It consolidated my self-taught learning and showed me some new things that will make my life easier as well as doing some t...
Trusted Customer10 days ago
Found the session interactive and engaging throughout. Range of tools shared.
Helen Twigg11 days ago
Really enjoyed the Liberating Structures Online Immersion Workshop. High energy that kept you involved all day and have been able to use the learning immediately. Woul...
Ruth Gibbins11 days ago
Great facilitation, very interactive and organsied
Emma Willcox11 days ago
Great course, with lots of opportunity to practice techniques and not just learn about them. The day is packed full of content, so be ready to embrace the fast pace and t...
Judy Duff11 days ago
Happy are a creative, unique, relevant and modern-day approachers of workshop delivery and content.
Trusted Customer13 days ago
Excellent course and facilitator :) The course had good interactive sessions and well thought out content. It was made relevant to our roles and the trainer was supportiv...
Scott Haines14 days ago
I thought the training was excellent. It was really enjoyable and engaging and gave me lots of ideas to take away.
Toks Kinoshi14 days ago
An excellent session led by Henry where I learnt some new, refreshing techniques