Level 5 Development Programme for Experienced Managers

Happy has developed a Level 5 programme for experienced managers who want to become modern, empowering leaders. After completing the programme, you will understand when people work at their best and how to enable that. It is based around the principles of the Happy Manifesto and our flagship Happy Workplace Leadership Programme.

The whole programme is available at little or no additional cost, funded through the government's Apprenticeship Levy or co-investment schemes. 

Contact us for more information and to secure your place on our next public programme.

About the programme

The Apprentice Levy makes possible a serious investment in skills and development for your departmental managers. We offer a comprehensive programme over 20 months to fully equip them in this vital role. (The Levy can be used for any accredited apprenticeship. It does not need to be for young people or for new staff.)

This programme is based on ideas of trust and freedom, of creating empowerment and innovation and seeing the role of the manager to coach your people to be their best. These ideas were originally outlined as 10 core principles in Henry Stewart’s book, the Happy Manifesto.

Funded by the Apprenticeship Levy

The full cost of the Level 5 programme is £7,000 per person. If your organisation pays the Apprenticeship Levy, then the cost can be met in full from the Levy payments. If you don’t pay the Levy (ie. Your payroll is less than £3 million), then the government will meet 95% of the cost of the programme. This means the cost to your organisation would be £350 per person, plus a £60 Institute of Leadership and Management registration fee.

On successful completion learners will receive two recognised qualifications:

  • Level 5 Operations or Departmental Manager Apprenticeship
  • Departmental Manager Diploma from the Institute of Leadership and Management.

Key outcomes

  • Credible leaders and managers that inspire trust
  • Ability to manage multiple and remote teams, and manage team leaders
  • Understand and develop an effective strategy
  • Greater trust and autonomy for your people and your team leaders
  • Ability to create a clear framework, to provide freedom within
  • Understanding of when people work at their best and how to enable that
  • Key listening and coaching skills
  • Effective presentation and report writing
  • Strong project management capability
  • Understanding businesses finance, how to manage budgets, financial forecasting
  • Time management: being productive not just busy
  • Strong communication skills
  • Dealing with difficult people and difficult situations
  • High performing department, made up of high performing teams

Our Next Available Dates

Please contact our friendly team for full details and the full list of upcoming dates.

If you would like a private group programme for your organisation, please get in touch with our team to discuss the available options, pricing and availability. These can be held anywhere in the UK, at Happy or at your workplace.

Our approach to programme delivery

Every programme is designed to ensure complete individual involvement and participation, it will stimulate your thinking and challenge you. The key focus is on practical skills and realoutcomes throughout. The content will involve an innovative and engaging blend of activities so that you can directly apply it to your current performance and your future success.

The programme includes 18 days of classroom training, webinars, online learning, participation in an online community. You will be expected to interact with others from the course, between sessions, and to actively apply what you learn.

The apprenticeship is based on knowledge, skills, values and behaviour. You will be asked to keep a record of how you apply what you have learnt. The End Point Assessment includes a test of knowledge, a presentation and an interview.

Upon completion of the programme attendees will become part of the Happy graduate network, which includes networking events and an online community.


This programme is an extension of our four-day Happy Workplace Leadership Programme. Here is just some of the feedback we have received from clients for the four-day programme:

Thank you for a truly inspirational course. I have been to a few management courses and none has had the impact on me that your course has, from simply how I was treated on arriving at the first day to all four days of excellently crafted training. On a course you learn so much from your peers and your course captures this effortlessly. Each subject is taught with care thought and precision, but also with fun! What we have learnt will stay with us for a life time.Ian Hawthorn, Head of Service, Highway Maintenance and Projects, London Borough of Hammersmith & Fulham
Happy seems to be centuries ahead in leadership, how people can be best supported to work at their best. The story is inspirational but what is even more inspirational is their ability to share this knowledge so that their mantra of Happy can be experienced.Marcia Roswell-Joseph, School for Social Entrepreneurs

Get in touch

Find out more about our management apprenticeship schemes and which one is right for you. Our team can talk you through the funding options and how it can work for your organisation.

Not what you're looking for?

Looking to develop your new or aspiring managers? We also offer a Level 3 Management Development Programme for junior and first-time managers.

Looking for a more advanced programme? We now offer a Level 7 Senior Leadership programme, equivalent to a 'Happy MBA'.

Looking for training over a shorter period? This programme is an extension of our four-day Happy Workplace Leadership Programme. This programme takes place over four days across six months. However, this programme cannot be funded under the Apprenticeship Levy. Learn more