Claire is Head of Marketing at Happy. She has worked at Happy since 2016, and is responsible for Happy's marketing strategy, website, social media and more. Claire first heard about Happy in 2012 when she attended a mix of IT and personal development courses. These courses were life-changing and she has been a fan of Happy ever since. She has a personal blog at lecari.co.uk.
Pfizer chose Happy to develop and deliver training to support the roll-out of a Siebel-based CRM system to 13,000 salespeople across 22 countries. The core of the approach was to understand the needs of the sales staff and focusing the training on improving the way they worked.
Alesia Carrington from the London Borough of Waltham Forest took part in our Apprenticeship Level 5, which is an 18-month long course, developing her personal development and leadership skills, and helping her gain confidence in her role. During this time, she worked on developing her delegation and conflict resolution skills, primarily looking at how these would help not only her, but her whole team.
Learn how to quickly analyse your data in Excel using charts and Sparklines in this two-minute video – now with subtitles! Sparklines are small charts in a single cell – perfect if you are short on space but want a quick view of what’s going on with your data. With Excel you can also create full-size charts with just a few clicks. Find out how in this week’s video.
We often put a lot of pressure on the new year, setting New Year’s Resolutions to force ourselves to achieve more or change our behaviour. But can you even remember what Resolutions you set for yourself last year?
Henry Stewart speaks to the Eth Word about management and creating freedom within clear guidelines for staff. "Most people don't want complete freedom," argues Henry. "If you ask them, 90% or more say 'we don't want to be told what to do... we want some guidelines, and then the freedom to operate within those.' And that's what we work hard to create, so that people feel... in control of their job. They can do stuff and know what the boundaries are."
Managing a project effectively can be a real headache. As well as keeping track of various tasks, priorities, teams, and deadlines, you have to ensure your project is delivered on-time and on-budget too.
One of Happy’s key principles is “Recruit for Attitude, Train for Skill” – but what does this mean in practice?
I’m sure you’ve all been there – at a conference or on a course, only to spend hours staring at PowerPoint slides that are full of text and bullet points. “Why did they bother presenting?” you think. “They could have just sent the slides round and saved us all the trouble.”
So, you have put all of your data into Excel. But what is it telling you? You need a chart, probably several charts. But which chart?
We recently attended a free seminar hosted by Herman Miller and Office Principles, with talks by Bertie van Wyk and Hannah Nardini. The theme was based around the idea of creating more productive and profitable workplaces by improving general staff happiness and wellbeing. They had some brilliant ideas about how this can be achieved – and many of their ideas are easy and can be implemented straight away. Here were our five favourite tips from the day.