Who We Are

Happy is an award-winning Learning and Development organisation. We provide training and learning experiences in a wide range of topics, and a wide range of methods.

We offer:

  • IT training – high quality, learner-focused IT training to develop your skills, confidence and productivity, in the classroom and online.
  • Personal Development – public and private classroom training designed to help you discover and fulfil your potential in order to create happy, productive and successful workplaces.
  • Leadership and Management programmes – create a work culture based on staff engagement, trust and autonomy with our training, consultancy and coaching services for first-time managers to Director and CEO level.
  • eLearning solutions – we can offer bespoke eLearning solutions across the full learning life cycle and across any subject or specialism.
  • Apprenticeship schemes – train the next generation of web developers and managers with our Level 4 Web Developer Apprenticeship and Level 3 First-Time Manager Apprenticeship schemes, funded under the Apprenticeship Levy.

Our philosophy is based on several key beliefs around work, managing, learning and everything in-between. Here are just a few examples of our beliefs, from the foundation of a great service to creating a great workplace.

Ask yourself if YOUR organisation has the same core values…

People want to learn

From the moment we’re born, we have tremendous curiosity about the world. Although being a ‘grown up’ gives us new pressures and responsibilities, we never lose this fundamental curiosity. It’s one of the great things about being human.

‘Happy’ is about tapping into this fundamental principle, and help people on a journey of discovery.

Fear of failure stops us from trying

We’re conditioned from an early age to scold or punish mistakes. However, mistakes are the greatest way of learning!

Training and managing should encourage people in trying something new. The best way is to minimise fear of failure and to celebrate mistakes.

People work best when they feel good about themselves

People who feel happy and confident are more likely to try new things. They are more likely to form effective teams. They are better equipped to face challenges. The key to being a great manager is help people feel good about themselves.

Nobody is deliberately ‘stupid’

When we get annoyed with people for being ‘stupid’ or ‘slow’ we are in fact getting annoyed with our own inability to easily pass on information. We should recognise this.

People always do the best they can. ‘Mental blocks’ offer us the opportunity to find new ways to overcome them.

Share information

Without information, people cannot take responsibility. With information, people cannot avoid taking responsibility. Imagine being able to find out anything about your organisation (apart from personal HR issues). Imagine getting feedback so you know how you are doing now, not how your manager thinks you are doing three months later. Imagine having full ownership of your job.

Hire for attitude, train for skill

When building your team, we believe that finding people with the right attitude is more important than qualifications or experience. Once you have found the right people, you can train them in the skills needed for the job.

For more about our recruitment ethos, see our jobs section.

Approach to training

Happy is also a feeling, an idea and a mission: to make a difference in the world by helping you reach your full potential…

Learners need to be involved

For us, training isn’t just about being knowledgeable or conveying complicated information. It’s about how much you can involve your learners.


Training should be practical and work focused

ALL our training is designed to give people the practical IT and personal skills they need to do their job more effectively. This gives people more confidence when returning to work. It also has quantifiable benefits to the organisation.

Make training interesting, engaging and fun

It’s important that training be engaging and enjoyable. When people are feeling good and like the material, they learn more. It’s that simple.

Class size is important to learning

For a truly engaging and interactive experience, the class size needs to be large enough for group interaction, whilst allowing for enough personal attention from the trainer.

A training course is just the beginning

Learning doesn’t stop once the course has finished. Most of the hard work happens back in the office. For this reason we’re committed to providing continuous post course support. We have a free IT helpline, website blog/forum and a social media presence for all our delegates.

Once you’ve finished a course, you’re never left on your own.