Continuous Improvement

Changes in our business environment seem to be happening more quickly as technology develops. The problem is that processes don’t always adapt as quickly.

This intensive one-day training course will look at what is meant by continuous improvement and how some simple techniques will help us review processes and look for better ways of working.

This course can be delivered in the classroom or remotely via Zoom. Contact us for availability and pricing, or see our Live Online Learning page for our interactive two-hour and full-day online sessions that cover specific Leadership and Personal Development skills such as managing remote teams, hosting engaging remote meetings, using Zoom, and more.

Course Overview

What you will learn

This course is designed for team leaders and line managers who wish to develop effective methods for improving processes.

By the end of the course, learners will have developed an effective toolkit through practical exercises.

The course is supported with materials and shared resources.

Session 1: What is “continuous improvement”?

  • A brief history of time management
  • Toyota: the customer, kaizen and waste
  • Lean

Session 2: Building a process map

  • What goes into an effective process map
  • How to create one
  • Practical exercise on a process

Session 3: Value

  • Recognising waste in a process
  • Defining and looking for value
  • Practical exercise on a process

Session 4: Making it happen

  • Getting buy-in from a team
  • Changing the process mindset
  • Making improvement continuous

Intensive Courses from happy

Intensive courses have been created specifically for those who need to learn a great deal of content at a faster pace. Each one is focused on increasing your productivity, and building a substantial expertise in just a single day. These courses will be longer, faster and more intensive than a standard classroom course. If you can keep up, the rewards will definitely be worth the effort.

Group Learning Events

If you have five or more learners, a private group event could be cheaper.

We can tailor the content to your team, and host the workshop inhouse at your workplace or here at Happy's HQ in Aldgate, Central London.

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See our available course dates, or contact us for bespoke options.

Continuous Improvement (Intensive Course)
There are currently no upcoming course dates available. Please contact our team on 020 7375 7300 or email hello@happy.co.uk to enquire and find out availability for private groups.

Please note that your booking is not secured until you checkout. All prices listed in the shopping cart are excluding VAT.

If you are booking at a discounted rate (for example, if you are from a charity), you will see this on the final stage of the shopping cart after you have set up your account or logged in. Discount codes can also be added on this final page.

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Contact us now!

020 7375 7300

Why choose Happy?

  • Award-winning learner-focused approach
  • Small class sizes to give personal one-to-one support
  • Two years of free support after your course
  • Private group options available
  • No quibble money-back guarantee on all courses

The Small Print

For Live Online Interactive Learning sessions (webinars)

The course will run remotely for a full day consisting of three 90-minute live online sessions with independent work in between. 

All learners will need to either install GoToTraining on their machines or use the Web App in a browser (either Google Chrome and Microsoft Edge are supported). Full technical requirements are on the GoTo websiteYour link will be included in your joining instructions once you have booked your place — if you haven't received this email then please contact our team.

Learners should log into the training session 10 minutes before the start time to ensure that they have downloaded and set up GoTo correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals.

Your active participation is expected: everyone will be heard and seen throughout, just as they would be if we were in a room together. To be heard, hear and seen you will need a microphone, speakers and camera – if you have a modern laptop that’s all you will need. Remember, you’ll need a quiet place to call from and a decent internet connection is a must.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

For classroom sessions

The course runs 9:30am to 5:15pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9:15am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 20 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Coronavirus Update

In light of the current Coronavirus outbreak we want all of our customers to be reassured that we are operating with a ‘business as usual’ approach, while still ensuring that we maintain the highest standards of Health and Safety.

We are monitoring the situation closely and are following all current Government guidelines. We ask that if you are attending a course here (or if we are sending a trainer to your location) that you do the same.

If you have recently visited an affected area please follow the self-isolation guidelines which can be found here.

We have extra hygiene measures in place which include (but are not limited to):

  • Anti-bacterial soap dispenser available in all loos
  • Hand sanitizer gel available in our café area and training rooms
  • Anti-bacterial surface cleaner and surface wipes available in all training rooms
  • Sanitising work surfaces in all training rooms at the start of the day (including sanitising all PCs and PC keyboards at the start of all IT courses)
  • Disposable plastic gloves are also available should you wish to use them during your visit

If you are unable to attend your course due to Coronavirus we have a number of alternative solutions we can offer you to still meet your training needs despite travel limitations – please get in touch with us to discuss a suitable solution. Potential solutions may mean sending a trainer to your location or delivering your training online.

If you are sick, have vulnerable health issues or are self-isolating do contact us. For this, we would be happy to rearrange your course at no extra cost or exchange the cost for vouchers. Vouchers at Happy are valid for 5 years from the date of issue.

We will continue to monitor the situation and will advise all of our clients if the situation changes.

Please speak to our friendly team if you have any further questions or concerns – we are available on 0207 375 7300 from 9am until 5pm, Monday to Friday.

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Did you know...

...Kaizen is the Sino-Japanese word for improvement?

Kaizen is also used to refer to the process of continuous improvement employed by Japanese businesses since the end of World War II.

Happy has a range of other project management programmes:

MS Project Fast Track Essentials to enable you to use the basic features in MS Project to create a project plan, manage resources and perform basic tracking. Find out more

Introduction to Project Management includes a range of practical project planning and management tools and provides a handy guide to the jargon. Find out more