IT Essentials: Using Windows 10 and Outlook

From keeping in touch with friends and family to looking up important pieces of information, to ordering groceries and paying your bills, using a computer has become essential to everyday life. In this one-day course at Happy, you will learn the essentials of computers, including navigating Windows, sending and receiving emails, and even how to ‘Google it’!

We are currently only holding our public programme online, delivered as Live Online Interactive Learning via GoToTraining. We are able to offer classroom sessions for private bookings only — please get in touch for availability.

See our Live Online Learning page for our interactive 90-minute webinars that cover specific sessions. 

Course Overview

  • Standard Price

  • Public Sector Price

  • Charity Price

  • *per person, excluding VAT
  • Duration

    1 day
  • Location


Course Overview

What you will learn

By the end of the day you will have gained confidence in navigating around both your computer and its windows and menus. You will be able to send and receive emails, deal with attachments and use the Internet to find the information and services you need.

Course timetable

Session One — Introduction to the Computer and Windows

  • Understand some of the jargon used around computers
  • Starting and shutting down safely
  • Using the mouse
  • Opening and closing programs
  • Jargon busting! The Windows 10 screen
  • Minimise, Maximise and Restore windows

Session Two: Working with Windows

  • Use more than one program at a time and switch between them
  • Opening and viewing files
  • Creating folders
  • Organise files: moving and renaming
  • Creating a file, saving it and retrieving it
  • If there’s time: Create and open zipped files, deleting files, the Recycle Bin

Session Three: The Internet

  • Understand essential web jargon
  • Navigate around a website and note common features
  • Visit currently popular sites
  • Use Google to find information by specific keywords
  • If there’s time: Create favourites to easily access previously accessed sites

Session Four: Using Outlook for email

  • Send and receive e-mails
  • Send and receive e-mails with attachments
  • Save attachments elsewhere
  • Understand how to use email well
  • Create a calendar appointment
  • If there’s time: Create a meeting and invite people to it, set up an automatic signature, set up an Out of Office automatic message

This course can be delivered in the classroom or remotely via GoToTraining. Contact us for availability and pricing, or see our Live Online Learning page for our interactive 90-minute webinars that cover specific sessions. 

Group Learning Events

If you have three or more learners, a private group course could be cheaper.

We can tailor the content to your team, and host the training remotely, at your workplace or here at Happy's HQ in Aldgate, Central London.

Find out more

What is it like to learn with Happy?

Our facilitators make learning interactive and fun. In this video, Maureen delivers a session on Formulas and Functions in Excel at Happy's HQ in London.

1 out of 5 stars

The training was very slow, and the trainer didn't seem to know about some of the functions she was training us on - I had to tell her how some of the things worked.

Trusted Customer27 days ago

Book now

See our available course dates, or contact us for bespoke options

IT Essentials: Using Windows 10 and Outlook
There are currently no upcoming public course dates available. Please email our team on and ask to be added to the waiting list for this course. We'll let you know as soon as a date is available.

Contact us now!

020 7375 7300

Why choose Happy?

  • Award-winning learner-focused approach
  • Small class sizes to give personal one-to-one support
  • Two years of free support after your course
  • Private group options available
  • No quibble money-back guarantee on all courses

The Small Print

For Live Online Interactive Learning sessions (webinars)

The course will run remotely for a full day consisting of three 90-minute live online sessions with independent work in between. 

All learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven't received this email then please contact our team.

Learners should log into the training session 10 minutes before the start time to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals.

Your active participation is expected: everyone will be heard and seen throughout, just as they would be if we were in a room together. To be heard, hear and seen you will need a microphone, speakers and camera – if you have a modern laptop that’s all you will need. Remember, you’ll need a quiet place to call from and a decent internet connection is a must.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

For classroom sessions

The course will run from 10am to 4:45pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9:45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

We have made our training centre as safe as possible. You can learn more about what measures we have put in place on our Terms and Conditions page. We may need to cancel these dates if government advice changes or if there is not enough demand — in these instances we will host the session online, with the same date and timings.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Coronavirus Update

Due to current government guidelines we have temporarily closed our training centre in London. All of our staff are now working remotely, and all classroom training has been postponed while we await further guidance.

We have a fantastic range of interactive webinars delivered by our experienced facilitators, Live Online Learning. We offer both shorter, 1.5-2 hour sessions that focus on a particular skill, as well as full-day sessions. You can see details of our online public programmes for our IT Skills here and our Leadership and Personal Development sessions here. We can also adapt any of our existing classroom sessions into webinar format for you.

For the latest government guidance, please visit the website.

We will continue to monitor the situation and will advise all clients if the situation changes.

If you have any questions or concerns, or would like to arrange some online training, our friendly team are available Monday to Friday, 9am to 5pm. You can leave a message on 020 7375 7300 or email us at


Your post-course support package

  • Included in the price of both online and classroom programmes
  • 2 years of free access to our IT Helpline
  • Unlimited access - call or email our team as often as you need
  • Ask about any content covered on your course

happy learners

Did you know...

...Happy runs a couple of other essential IT skills courses?

This includes the Windows 10 Essentials course, which gives you confidence in navigating your computer or device and creating, saving and finding documents. It also equips you with the necessary information to operate Microsoft’s newest browser, Microsoft Edge.

Windows 10 Essentials to enable you to develop your basic IT skills and gain confidence when using computers. Find out more

Learn to Touch Type in a Day so that you can recall all the keys of a keyboard from memory and be well on your way to becoming a keyboard whizz. Find out more