IT Essentials: Using Windows 10 and Outlook

From keeping in touch with friends and family to looking up important pieces of information, to ordering groceries and paying your bills, using a computer has become essential to everyday life. In this one-day course at Happy, you will learn the essentials of computers, including navigating Windows, sending and receiving emails, and even how to ‘Google it’!

This course is only available for private bookings, either for groups or as a one-to-one, held online via Zoom or in the classroom. Please get in touch for availability.

Course Overview

What you will learn

By the end of the day you will have gained confidence in navigating around both your computer and its windows and menus. You will be able to send and receive emails, deal with attachments and use the Internet to find the information and services you need.

Course timetable

Session One — Introduction to the Computer and Windows

  • Understand some of the jargon used around computers
  • Starting and shutting down safely
  • Using the mouse
  • Opening and closing programs
  • Jargon busting! The Windows 10 screen
  • Minimise, Maximise and Restore windows

Session Two: Working with Windows

  • Use more than one program at a time and switch between them
  • Opening and viewing files
  • Creating folders
  • Organise files: moving and renaming
  • Creating a file, saving it and retrieving it
  • If there’s time: Create and open zipped files, deleting files, the Recycle Bin

Session Three: The Internet

  • Understand essential web jargon
  • Navigate around a website and note common features
  • Visit currently popular sites
  • Use Google to find information by specific keywords
  • If there’s time: Create favourites to easily access previously accessed sites

Session Four: Using Outlook for email

  • Send and receive e-mails
  • Send and receive e-mails with attachments
  • Save attachments elsewhere
  • Understand how to use email well
  • Create a calendar appointment
  • If there’s time: Create a meeting and invite people to it, set up an automatic signature, set up an Out of Office automatic message

This course can be delivered in the classroom or remotely via Zoom. Contact us for availability and pricing.

Group Learning Events

If you have three or more learners, a private group course could be cheaper.

We can tailor the content to your team, and host the training remotely, at your workplace or here at Happy's HQ in Aldgate, Central London.

Find out more

What is it like to learn with Happy?

Our facilitators make learning interactive and fun. In this video, Maureen delivers a session on Formulas and Functions in Excel at Happy's HQ in London.

5 out of 5 stars

Simple and easy to understand and cover in one session thanks

Joanne Spear1 day ago

Get in touch

This course is only available as a one-to-one or private group booking.

For pricing and availability, send us a message using the form below, leave us a message on 020 7375 7300, or speak to an Account Manager straight away using our Live Chat service in the bottom right of your screen!

The Small Print

For Live Online Interactive Learning sessions (webinars)

The course will run remotely for a full day consisting of three 90-minute live online sessions with independent work in between. 

All learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven't received this email then please contact our team.

Learners should log into the training session 10 minutes before the start time to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

For classroom sessions

All public classroom sessions take place at Happy's HQ in London at Robert Dolan House, 9 Alie Street, London E1 8DE. Please see our Contact Us page for full directions and a PDF map.

The course will run from 10am to 4:45pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9:45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Coronavirus Update

We are monitoring the Coronavirus pandemic closely and are following all current Government guidelines. Please see our Coronavirus Policy for more details and the latest information.

If you have any questions or concerns, contact our friendly team, available Monday to Friday, 9am to 5pm.


Your post-course support package

  • Included in the price of both online and classroom programmes
  • 2 years of free access to our IT Helpline
  • Unlimited access - call or email our team as often as you need
  • Ask about any content covered on your course

Did you know...

...Happy runs a couple of other essential IT skills courses?

This includes the Windows 10 Essentials course, which gives you confidence in navigating your computer or device and creating, saving and finding documents. It also equips you with the necessary information to operate Microsoft’s newest browser, Microsoft Edge.

Windows 10 Essentials to enable you to develop your basic IT skills and gain confidence when using computers. Find out more

Learn to Touch Type in a Day so that you can recall all the keys of a keyboard from memory and be well on your way to becoming a keyboard whizz. Find out more