Intermediate Word Core Level 2: Communication Tools

By the end of this one-day intermediate level course you will be confident in using Styles to automatically format parts of your document. You will use Styles to navigate around a document. You will create sophisticated graphics. You will create templates and Building Blocks (Autotext) to save time. You will be able to Mail Merge within Word and to Outlook email.

This course can be delivered in the classroom or remotely via GoToTraining. Contact us for availability and pricing, or see the Intermediate Word Core Level 2 Live Online Learning page for our interactive 90-minute webinars that cover specific sessions. 

Course Overview

What you will learn

By the end of this one-day intermediate Word course, you will be able to:

  • Use both Paragraph and Text pre-set Styles
  • Understand what can be done with Styles beyond just formatting
  • Add Headers and Footers
  • Insert Pictures, and Diagrams
  • Create Templates and use Building Blocks to save time on standard documents
  • Mail Merge to Word and Outlook

Course Timetable

Session 1 – Setting up: The look and feel of your document

  • Designing standard documents
  • Using and creating Styles
  • Understand what else Styles can be used for
  • Adding Pictures, internet images (including Clip Art) and shapes
  • Changing headers and footers
  • Using Autotext and Quick Parts

Session 2 – Using fields and creating a form

  • Understanding what forms are and when you should you use them
  • On-screen forms
  • Protecting and using forms

Session 3 – Templates

  • Create templates for documents you use often
  • Ensure Styles work with your templates
  • Using the Styles organiser
  • Editing your templates

Session 4 – Mail Merge

  • Create a Mail Merge using an Excel list
  • Use mail merge to create a letter or labels in Word, or an email in Outlook

This course can be delivered in the classroom or remotely via GoToTraining. Contact us for availability and pricing, or see our Live Online Learning page for our interactive 90-minute webinars that cover specific sessions. 

Which Word course is right for you?

Making sure you’ve booked the right course isn’t always easy.

Luckily we have a handy survey to help you decide.

And if you’re still unsure, call our friendly team on 020 7375 7300 and we’ll help you work out what you need.

Take our Word survey

Group Learning Events

If you have three or more learners, a private group course could be cheaper.

We can tailor the content to your team, and host the training remotely, at your workplace or here at Happy's HQ in Aldgate, Central London.

Find out more
3 out of 5 stars

The room was not ready with the screen project. Did not start until 11am. Find it difficult to understand Edo at times. I think the course was rushed.

Trusted Customer66 days ago

What is it like to learn with Happy?

Our facilitators make learning interactive and fun. In this video, Maureen delivers a session on Formulas and Functions in Excel at Happy's HQ in London.

Book now

See our available course dates, or contact us for bespoke options

First, select your version of Word...

The Small Print

The course will run from 10am to 4:45pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9:45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Coronavirus Update

Due to current government guidelines we have temporarily closed our training centre in London. All of our staff are now working remotely, and all classroom training has been postponed until 29th May.

We have developed a fantastic range of interactive webinars delivered by our experienced facilitators, Live Online Learning. We understand that for many people this will be the first time that they have worked from home and so we have developed short 1.5-2 hour sessions to help you adjust to this new situation. You can see details of our IT Skills live online learning sessions here and our Personal Development sessions here – or we can adapt any of our classroom training into webinar format for you.

For the latest government guidance, please visit the website.

We will continue to monitor the situation and will advise all clients if the situation changes.

If you have any questions or concerns, or would like to arrange some online training, our friendly team are available Monday to Friday, 9am to 5pm. You can leave a message on 020 7375 7300 or email us at


Your post-course support package

  • 2 years of free access to our IT Helpline
  • Unlimited access - call or email our team as often as you need
  • Ask about any content covered on your course
  • Included in the price of our training sessions

Did you know...

...there are many features in Word that can help you manage and enhance long documents?

You can create a Table of Contents, add Headers and Footers, Page Numbers and Section Breaks, insert Pictures, Shapes and Diagrams and create Charts, Tables and Graphs. If this is what you want to do, Happy has the perfect course for you.

Intermediate Word Core Level 2: Long Documents and Reports is Happy's one day course that'll show you how to format your long documents and use cross-references and reviewing tools. Find out more

Beginner Word Core Level 1 to learn all the essential features to be able to create and alter simple documents. Find out more