Intermediate Word Core Level 2: Communication Tools

By the end of this one-day intermediate level course you will be confident in using Styles to automatically format parts of your document. You will use Styles to navigate around a document. You will create sophisticated graphics. You will create templates and Building Blocks (Autotext) to save time. You will be able to Mail Merge within Word and to Outlook email.

This course is only available for private bookings, either for groups or as a one-to-one, held online via Zoom or in the classroom. Please get in touch for availability.

Course Overview

What you will learn

By the end of this one-day intermediate Word course, you will be able to:

  • Use both Paragraph and Text pre-set Styles
  • Understand what can be done with Styles beyond just formatting
  • Add Headers and Footers
  • Insert Pictures, and Diagrams
  • Create Templates and use Building Blocks to save time on standard documents
  • Mail Merge to Word and Outlook

Course Timetable

The look and feel of your document

This session will take you through how to format an entire document and give it a modern, professional look that livens the document.

  • Designing Standard Documents- Themes
  • Pictures, online images & SmartArt
  • Headers and Footers
  • Quick Parts & Autotext

On-screen Form & Template

Create forms that people can complete or print on-screen. You will learn to add controls such as check boxes, text boxes, date pickers and even a drop-down list to your Word document. The session also shows how to create a template, so you don’t have to start from scratch each time you need it.

  • Create fillable On-Screen Forms
  • Content Controls Properties
  • Protect & use a Form
  • What are Templates?
  • Creating a template using Save As
  • Reuse a Template
  • Edit a Template

Mail Merge

If you need to use Mail Merge to create labels or letters or to email large groups of people then this session will take you through the basics.

  • Setting up your data document
  • Creating the letters/labels Use
  • Initiating the Merge
  • Checking your finished documents
  • Saving/Sending to print or emailIf there’s time…customising your merge

This course can be delivered in the classroom or remotely via Zoom. Contact us for availability and pricing.

Which Word course is right for you?

Making sure you’ve booked the right course isn’t always easy.

Luckily we have a handy survey to help you decide.

And if you’re still unsure, call our friendly team on 020 7375 7300 and we’ll help you work out what you need.

Take our Word survey

Group Learning Events

If you have three or more learners, a private group course could be cheaper.

We can tailor the content to your team, and host the training remotely, at your workplace or here at Happy's HQ in Aldgate, Central London.

Find out more

What is it like to learn with Happy?

Our facilitators make learning interactive and fun. In this video, Maureen delivers a session on Formulas and Functions in Excel at Happy's HQ in London.

Get in touch

This course is only available as a one-to-one or private group booking.

For pricing and availability, send us a message using the form below, leave us a message on 020 7375 7300, or speak to an Account Manager straight away using our Live Chat service in the bottom right of your screen!

The Small Print

For Live Online Interactive Learning sessions (webinars)

The course will run remotely for a full day consisting of three 90-minute live online sessions with independent work in between. 

All learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven't received this email then please contact our team.

Learners should log into the training session 10 minutes before the start time to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

For classroom sessions

All public classroom sessions take place at Happy's HQ in London at Robert Dolan House, 9 Alie Street, London E1 8DE. Please see our Contact Us page for full directions and a PDF map.

The course will run from 10am to 4:45pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9:45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Coronavirus Update

We are monitoring the Coronavirus pandemic closely and are following all current Government guidelines. Please see our Coronavirus Policy for more details and the latest information.

If you have any questions or concerns, contact our friendly team, available Monday to Friday, 9am to 5pm.


Your post-course support package

  • Included in the price of both online and classroom programmes
  • 2 years of free access to our IT Helpline
  • Unlimited access - call or email our team as often as you need
  • Ask about any content covered on your course

Did you know...

...there are many features in Word that can help you manage and enhance long documents?

You can create a Table of Contents, add Headers and Footers, Page Numbers and Section Breaks, insert Pictures, Shapes and Diagrams and create Charts, Tables and Graphs. If this is what you want to do, Happy has the perfect course for you.

Intermediate Word Core Level 2: Long Documents and Reports is Happy's one day course that'll show you how to format your long documents and use cross-references and reviewing tools. Find out more

Beginner Word Core Level 1 to learn all the essential features to be able to create and alter simple documents. Find out more