Beginner Outlook Core Level 1

This one-day beginner level course is for anyone who has not used Microsoft Outlook before.

By the end of the course you will be able to use the basic features in Outlook: manage E-mail, the Contact list and Appointments.

This course can be delivered in the classroom or remotely via GoToTraining. Contact us for availability and pricing, or see our Outlook: Beating Email Overload Live Online Learning page for our interactive 90-minute webinar designed to improve productivity. 

Course Overview

What you will learn

By the end of this one-day beginner Outlook course, you will be able to:

  • Send and receive E-mail with Attachments and Signatures
  • Track E-mail and set-up an automatic reply when Out of the Office
  • Create, categorise, find and filter Contacts in the Contacts folder
  • Understand the Global and Contacts address book so that individuals and groups can be E-mailed more quickly
  • Keep track of your Appointments, set up Reminders and create a simple Task list
  • Manage your E-mails by creating new Folders
  • Create Notes in Outlook to replace post-it notes

Course Timetable

Session 1

  • Overview of Outlook
  • Changing your views, including Conversation View and Reading Pane
  • Sending and receiving email attachments
  • Auto-Signatures
  • Deleting Messages

Session 2

  • Sorting and finding emails
  • Views
  • Creating and using folders
  • Quick Flags
  • Automatic Replies (Out of Office)

Session 3

  • Contacts
  • Working with Contacts
  • Searching Contacts
  • Forwarding a Contact via email
  • The Address Book
  • Contact Groups

Session 4

  • Outlook’s Calendar
  • Calendar Views
  • Creating Appointments
  • Appointment Reminders
  • Recurring Appointments

This course can be delivered in the classroom or remotely via GoToTraining. Contact us for availability and pricing, or see our Live Online Learning page for our interactive 90-minute webinars that cover specific sessions. 

Group Learning Events

If you have three or more learners, a private group course could be cheaper.

We can tailor the content to your team, and host the training remotely, at your workplace or here at Happy's HQ in Aldgate, Central London.

Find out more

What is it like to learn with Happy?

Our facilitators make learning interactive and fun. In this video, Maureen delivers a session on Formulas and Functions in Excel at Happy's HQ in London.

5 out of 5 stars

Very good training. Enjoyable and interactive. Good pace to session.

Wendy Wilderspin64 days ago

Book now

See our available course dates, or contact us for bespoke options

First, select your version of Outlook...

The Small Print

The course will run from 10am to 4:45pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9:45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Coronavirus Update

Due to current government guidelines we have temporarily closed our training centre in London. All of our staff are now working remotely, and all classroom training has been postponed until 29th May.

We have developed a fantastic range of interactive webinars delivered by our experienced facilitators, Live Online Learning. We understand that for many people this will be the first time that they have worked from home and so we have developed short 1.5-2 hour sessions to help you adjust to this new situation. You can see details of our IT Skills live online learning sessions here and our Personal Development sessions here – or we can adapt any of our classroom training into webinar format for you.

For the latest government guidance, please visit the website.

We will continue to monitor the situation and will advise all clients if the situation changes.

If you have any questions or concerns, or would like to arrange some online training, our friendly team are available Monday to Friday, 9am to 5pm. You can leave a message on 020 7375 7300 or email us at


Your post-course support package

  • 2 years of free access to our IT Helpline
  • Unlimited access - call or email our team as often as you need
  • Ask about any content covered on your course
  • Included in the price of our training sessions

Did you know... can learn simple and effective ways for managing email and improving productivity in our half-day course, How to Manage Your Email Inbox?

We've all been there – you open Outlook and before you know it, it’s 4pm and you’ve not achieved anything on your to do list. Happy's half-day course will introduce you to a radical new approach to email, giving you the technical skills to deal with your emails more efficiently.

How to Manage Your Email Inbox to help you to free up time for the big things you want to achieve. Find out more