How to Manage Your Email Inbox

What do you hate about email? The most common complaint we hear is that email can take over your day – you open Outlook and before you know it, it’s 4pm and you’ve not achieved anything on your ‘to do’ list for the day.

In response, we have created this half-day course to give you a radical new approach to your email that will help you to free up time for the big things you want to achieve. It will also leave you with the technical skills to deal with your emails more efficiently, so you feel in control. It will also cover alternatives to email such as using Skype for Business.

Course Overview

  • Standard Price

  • Public Sector Price

  • Charity Price

  • *Excluding VAT
  • Duration

    3 hours
  • Class size

    8 approx.
  • Location

  • Requirements

    Learners must be very confident navigating around Outlook screen as well as use Outlook to send and receive emails in a Windows environment. If you are not confident with using Outlook, then please see our Beginner Outlook Level 1 course. This session will be taught in Outlook 2013/2016, but it will have tips relevant to users of older versions of Office too.

Course overview

What you will learn

This course will give you lots of ideas for effective Outlook email management to help you to stay focused on what matters most. You will also consider alternative ways of communication that may be more appropriate, such as Skype for Business.

Please note – if you have headphones please bring them for the Skype for Business session.

You will learn:

  • Tools to better manage the email that’s already sitting in your mailbox
  • Radical approaches to email that will make you productive, not just busy
  • Good email practice – better ways of using email so you and your team are making things easier for each other
  • Alternative ways of communicating, using IM or calls to lighten the email load

Course Timetable

Session One: Speed up everyday tasks

  • Search for Emails
  • Create Tasks
  • Flag Messages
  • Create Quick Parts
  • Set up Rules to File Away

Session Two: Improve Your Productivity

  • Good Email Practice
  • Turn off Outlook Alerts
  • Send replies to someone else
  • Delay Email(s) Delivery
  • Set Expiry on Messages
  • @Mentions (2016 only)
  • Focused & Other folder (2016 only)
  • Eat 4 Frogs
  • 321Zero

Session Three: Skype For Business

  • Setting your Presence
  • Use Instant Messenger
  • Make voice and video calls to more than one contact


What is it like to learn with Happy?

Our facilitators make learning interactive and fun. In this video, Maureen delivers a session on Formulas and Functions in Excel at Happy's HQ in London.

5 out of 5 stars

Instructor was really good and training resources were helpful.

Trusted Customer136 days ago

Book now

See our available course dates, or contact us for bespoke options

How to Manage Your Email Inbox
There are currently no upcoming course dates available. Please contact our team on 020 7375 7300 or email to enquire and find out availability for private groups.

Please note that your booking is not secured until you check out.

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Why choose Happy?

  • Award-winning learner-focused approach
  • Small class sizes to give personal one-to-one support
  • Two years of free support after your course
  • Private group options available
  • No quibble money-back guarantee on all courses

The Small Print

The course will run from 10am to 1pm. Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Your post-course support package

  • 2 years of free access to our IT Helpline
  • Unlimited access - call or email our team as often as you need
  • Ask about any content covered on your course
  • Included in the price of our training sessions

happy learners