How to Manage Your Email Inbox

What do you hate about email? The most common complaint we hear is that email can take over your day – you open Outlook and before you know it, it’s 4pm and you’ve not achieved anything on your ‘to do’ list for the day.

In response, we have created this half-day course to give you a radical new approach to your email that will help you to free up time for the big things you want to achieve. It will also leave you with the technical skills to deal with your emails more efficiently, so you feel in control.

Our public dates for this course are online, via Live Online Learning. This course is also available for private group bookings for your organisation, either online or in the classroom — please contact us for availability, pricing and customisation options.

Course Overview

Prices

  • Standard Price

    £225*
  • Public Sector Price

    £187*
  • Charity Price

    £150*
  • *Per person, excluding VAT

  • Duration

    0.5 day
  • Location

    Interactive online sessions delivered via Zoom. The link is sent to you after booking.

    Online
  • Requirements

    You should be confident using Outlook to create and send emails. For our public course, you must be a Windows user due to the large differences between the Apple and Microsoft versions of Outlook. We can host Mac users on our private group sessions only.

Course Overview

This Outlook course can be held either in the classroom or online as Live Online Learning. The outline has been adapted slightly depending on the format — please select below to view the outline for either online or classroom learning.

 

This is a half-day course consisting of two 90-minute live online sessions with independent work and breaks in between.

What you will learn

This course will give you lots of ideas for effective Outlook email management to help you to stay focused on what matters most. You will learn:

  • Tools to better manage the email that’s already sitting in your mailbox
  • Radical approaches to email that will make you productive, not just busy
  • Good email practice – better ways of using email so you and your team are making things easier for each other
  • Alternative ways of communicating, using IM or calls to lighten the email load

Our public course is designed for Windows users only due to the large differences between the Apple and Microsoft versions of Outlook. We can hold this as a private group session for Mac users — please get in touch for pricing and availability.

Course Timetable

Session One: Speed up everyday tasks

  • Search for Emails
  • Create Tasks
  • Flag Messages
  • Create Quick Parts
  • Set up Rules to File Away

Session Two: Improve Your Productivity

  • Good Email Practice
  • Turn off Outlook Alerts
  • Send replies to someone else
  • Delay Email(s) Delivery
  • Set Expiry on Messages
  • @Mentions (2016 only)
  • Focused & Other folder (2016 only)
  • Eat 4 Frogs
  • 321Zero

Please note: The trainer will prioritise content according to the needs and pace of the group, so there may be topics that are left to the end, which will be covered if there is time.

What you will learn

This course will give you lots of ideas for effective Outlook email management to help you to stay focused on what matters most. You will learn:

  • Tools to better manage the email that’s already sitting in your mailbox
  • Radical approaches to email that will make you productive, not just busy
  • Good email practice – better ways of using email so you and your team are making things easier for each other
  • Alternative ways of communicating, using IM or calls to lighten the email load

Course Timetable

Session One: Speed up everyday tasks

  • Search for Emails
  • Create Tasks
  • Flag Messages
  • Create Quick Parts
  • Set up Rules to File Away

Session Two: Improve Your Productivity

  • Good Email Practice
  • Turn off Outlook Alerts
  • Send replies to someone else
  • Delay Email(s) Delivery
  • Set Expiry on Messages
  • @Mentions (2016 only)
  • Focused & Other folder (2016 only)
  • Eat 4 Frogs
  • 321Zero

 

Related Courses

Happy has also designed a two-hour online workshop looking at managing email. World Without Email is an interactive online session, based on the work of Cal Newport. If you are short on time, this session is ideal for getting to grips with the theories and mindset behind working without the constant back-and-forth of email. 

For those looking for more ideas on how to manage their time effectively we also offer the Effective Time Management 1 Day Workshop. This one-day time management training course explores the need for reflection, planning, organising, setting goals and responding to day-to-day activities and demands. It'll also help you decide what activities give you the biggest return at work and in life. 

As well as this full one-day workshop, we also offer a two-hour Time Management workshop for people who would like a shorter overview of this topic. This next runs on 5th November.

Do you sometimes feel you are terribly busy, hectic even, but are not as productive as you’d like to be? Our Five Day Productivity Blitz is perfect for you! Taught over highly interactive sessions using Zoom. Each session, morning and afternoon, is strictly 15 minutes long and will help you on your path towards being more productive. This next runs on 15th July.

Group Learning Events

If you have three or more learners, a private group course could be cheaper.

We can tailor the content to your team, and host the training remotely, at your workplace or here at Happy's HQ in Aldgate, Central London.

Find out more
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Book now

See our available course dates, or contact us for bespoke options.

Our public course is designed for Windows users only due to the large differences between the Apple and Microsoft versions of Outlook. We can hold this as a private group session for Mac users — please get in touch for pricing and availability.

The Small Print

For Live Online Interactive Learning sessions (webinars)

The course will run remotely for a half-day consisting of two 90-minute live online sessions with independent work in between. 

All learners will need to either install Zoom on their machines or use the Web App in a browser (either Google Chrome and Microsoft Edge are supported). Your link will be included in your joining instructions once you have booked your place — if you haven't received this email then please contact our team.

Learners should log into the training session 10 minutes before the start time to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals.

Your active participation is expected: everyone will be heard and seen throughout, just as they would be if we were in a room together. To be heard, hear and seen you will need a microphone, speakers and camera – if you have a modern laptop that’s all you will need. Remember, you’ll need a quiet place to call from and a decent internet connection is a must.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

For classroom sessions

The course will run from 10am to 1pm. Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

Mac Users

If you are a Mac user, please let us know when booking. If the course is held in the classroom at Happy, the training is held on PCs so we recommend that you bring your Macbook with you (we are not able to provide an additional monitor). For online training, please let us know when booking and you can use your Mac as normal. We provide a PDF with shortcuts for Mac users and your trainer will refer to this throughout the training.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Coronavirus Update

While we continue to only run our public courses online, we have reinstated classroom-based training for private group bookings only. We can also host you for room hires – please contact us for further details.

We have made our training centre COVID safe. Please see our full Coronavirus guidance page for details.

For the latest government guidance, please visit the gov.uk website.

We will continue to monitor the situation and will advise all clients if the situation changes.

If you have any questions or concerns, or would like to arrange some online training, our friendly team are available Monday to Friday, 9am to 5pm. You can leave a message on 020 7375 7300 or email us at hello@happy.co.uk.

 

Your post-course support package

  • Included in the price of both online and classroom programmes
  • 2 years of free access to our IT Helpline
  • Unlimited access - call or email our team as often as you need
  • Ask about any content covered on your course

Did you know...

...our MS Outlook courses show you how to use features in Outlook to manage E-mails, Appointments, Contacts and Tasks?

Whether you've never used Outlook before or you're eager to learn advanced time-saving and organisation features, Happy's two full day Microsoft Outlook courses have got you covered.

Beginner Outlook Core Level 1 to enable you to manage E-mail, the Contact list and Appointments. Find out more

Intermediate Outlook Core Level 2 to enable you to use Categories and Rules, Quick Parts and Templates and Mail Merge. Find out more