How to Manage Your Email Inbox

What do you hate about email? The most common complaint we hear is that email can take over your day – you open Outlook and before you know it, it’s 4pm and you’ve not achieved anything on your ‘to do’ list for the day.

In response, we have created this half-day course to give you a radical new approach to your email that will help you to free up time for the big things you want to achieve. It will also leave you with the technical skills to deal with your emails more efficiently, so you feel in control.

This course can be delivered in the classroom or remotely via GoToTraining. Contact us for availability and pricing, or see the Outlook: Beating Email Overload Live Online Learning page for details on our interactive 90-minute webinar designed to improve your productivity at work. 

Course Overview

What you will learn

This course will give you lots of ideas for effective Outlook email management to help you to stay focused on what matters most. You will learn:

  • Tools to better manage the email that’s already sitting in your mailbox
  • Radical approaches to email that will make you productive, not just busy
  • Good email practice – better ways of using email so you and your team are making things easier for each other
  • Alternative ways of communicating, using IM or calls to lighten the email load

Course Timetable

Session One: Speed up everyday tasks

  • Search for Emails
  • Create Tasks
  • Flag Messages
  • Create Quick Parts
  • Set up Rules to File Away

Session Two: Improve Your Productivity

  • Good Email Practice
  • Turn off Outlook Alerts
  • Send replies to someone else
  • Delay Email(s) Delivery
  • Set Expiry on Messages
  • @Mentions (2016 only)
  • Focused & Other folder (2016 only)
  • Eat 4 Frogs
  • 321Zero

This course can be delivered in the classroom or remotely via GoToTraining. Contact us for availability and pricing, or see our Live Online Learning page for our interactive 90-minute webinars that cover specific sessions. 

Group Learning Events

If you have three or more learners, a private group course could be cheaper.

We can tailor the content to your team, and host the training remotely, at your workplace or here at Happy's HQ in Aldgate, Central London.

Find out more

What is it like to learn with Happy?

Our facilitators make learning interactive and fun. In this video, Maureen delivers a session on Formulas and Functions in Excel at Happy's HQ in London.

Book now

See our available course dates, or contact us for bespoke options

How to Manage Your Email Inbox
There are currently no upcoming course dates available. Please contact our team on 020 7375 7300 or email to enquire and find out availability for private groups.

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Contact us now!

020 7375 7300

Why choose Happy?

  • Award-winning learner-focused approach
  • Small class sizes to give personal one-to-one support
  • Two years of free support after your course
  • Private group options available
  • No quibble money-back guarantee on all courses

The Small Print

The course will run from 10am to 1pm. Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

The happy Guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Coronavirus Update

Due to current government guidelines we have temporarily closed our training centre in London. All of our staff are now working remotely, and all classroom training has been postponed until 29th May.

We have developed a fantastic range of interactive webinars delivered by our experienced facilitators, Live Online Learning. We understand that for many people this will be the first time that they have worked from home and so we have developed short 1.5-2 hour sessions to help you adjust to this new situation. You can see details of our IT Skills live online learning sessions here and our Personal Development sessions here – or we can adapt any of our classroom training into webinar format for you.

For the latest government guidance, please visit the website.

We will continue to monitor the situation and will advise all clients if the situation changes.

If you have any questions or concerns, or would like to arrange some online training, our friendly team are available Monday to Friday, 9am to 5pm. You can leave a message on 020 7375 7300 or email us at

Your post-course support package

  • 2 years of free access to our IT Helpline
  • Unlimited access - call or email our team as often as you need
  • Ask about any content covered on your course
  • Included in the price of our training sessions

Did you know...

...our MS Outlook courses show you how to use features in Outlook to manage E-mails, Appointments, Contacts and Tasks?

Whether you've never used Outlook before or you're eager to learn advanced time-saving and organisation features, Happy's two full day Microsoft Outlook courses have got you covered.

Beginner Outlook Core Level 1 to enable you to manage E-mail, the Contact list and Appointments. Find out more

Intermediate Outlook Core Level 2 to enable you to use Categories and Rules, Quick Parts and Templates and Mail Merge. Find out more