MS Outlook 2013/2016 Core Level 1

This one-day beginners level course is for anyone who has not used Microsoft Outlook before.

By the end of the course you will be able to use the basic features in Outlook: manage E-mail, the Contact list and Appointments. It is suitable for users of Outlook 2013 and Outlook 2016.

Available for Private and Tailored group events

This course is run privately for groups or 1-2-1 Coaching sessions

Book a 1-2-1 Session or Group Event

Course Location

Happy HQ, 3rd Floor, 9 Alie Street, London E1 8DE

Course Requirements

Learners must be able to work with a computer to start programmes, save documents and navigate Windows.

If you are not confident using a PC and mouse, then please take a look at our Windows 7 Essentials and Windows 10 Essentials courses first (currently only available as a group or one-to-one course).

This course is designed for PC users of Microsoft Outlook 2013 and 2016. It is also available for users of Outlook 2010 – please ensure you attend the course that is appropriate for your version.

What You Will Learn

By the end of this one-day beginners Outlook course, you will be able to:

  • Send and receive E-mail with Attachments and Signatures.
  • Track E-mail and set-up an automatic reply when Out of the Office.
  • Create, categorise, find and filter Contacts in the Contacts folder.
  • Understand the Global and Contacts address book so that individuals and groups can be E-mailed more quickly.
  • Keep track of your Appointments, set up Reminders and create a simple Task list.
  • Manage your E-mails by creating new Folders.
  • Create Notes in Outlook to replace post-it notes.
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Session 1

Overview of Outlook; Changing your views, including Conversation View and Reading Pane; Sending and receiving email attachments; Auto-Signatures; Deleting Messages

Session 2

Sorting and finding emails; Views; Creating and using folders; Quick Flags; Automatic Replies (Out of Office)

Session 3

Contacts; Working with Contacts; Searching Contacts; Forwarding a Contact via email; The Address Book; Contact Groups

Session 4

Outlook’s Calendar; Calendar Views; Creating Appointments; Appointment Reminders; Recurring Appointments


The course will run from 10am to 4:45pm (light cold buffet 1pm to 1:45pm). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.


We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please just get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Your Course Trainers

Ed Lepre

Ed Lepre

Ed is a Microsoft Certified Trainer (MCT) and has worked at Happy for over 12 years. Although he trains the full suite of MS Office and non-Office packages at all levels, his favourite package is Excel. A previous winner of the prestigious Learning and Performance Institute's 'Learning Professional of the Year' award, as well as other training accolades, he is also the IT Helpline Manager.

Rachael Worrall

Rachael Worrall

Rachael is the IT Product Development Manager, as well as being our Lead IT Trainer. She is responsible for making sure all our courses are of the highest quality.

Sal Agoro

Sal Agoro

Sal trains most MS Office packages. Her real love is in transferring knowledge by making her training sessions fun and more impactful. She is Happy’s Outlook Champion and ensures Outlook courses and training material are updated regularly with new features. Sal has been at happy for almost 2 years.

Paul Wherly

Paul Wherly

Paul trains on Microsoft products both on the Mac and PC platforms including VBA. Paul has trained with Happy since "the dawn of MS-DOS when formulas ruled the earth."

Kristina Kendall

Kristina Kendall

Kristina is an associate IT Trainer, she’s been training for 8 years and working for Happy since 2015. She provides training mainly on Excel, Word, PowerPoint and Outlook. Her favourite package is Excel; she loves to show people shortcuts and quicker ways of working.

Kevin Tarry

Kevin Tarry

Kevin has been an IT Trainer for over 20 years, and is a charismatic and enthusiastic training specialist who brings energy and passion to his training courses. He always looks to engage with his learners with the view to making their learning experience as effective and enjoyable as possible.