MS Outlook 2010 Core Level 2

By the end of the course you will be able to use the advanced time-saving and organization features to manage your email more smoothly. That includes using Categories and Rules to automate your email organisation, Quick Parts (like Autotext in Word) and Templates to speed things up. You will also learn how to do an email Mail Merge and look at sharing folders and archiving. This course is suitable for users of Outlook 2010.

Available for Private and Tailored group events

This course is run privately for groups or 1-2-1 Coaching sessions

Book a 1-2-1 Session or Group Event

Course Location

Happy HQ, 3rd Floor, 9 Alie Street, London E1 8DE - or your workplace

Course Requirements

Learners must be confident sending and receiving emails with attachments and working with contacts and calendars. If you’re not confident with this then please see our Outlook Core Level 1 course.

This course is designed for PC users of Microsoft Outlook 2010. It is also available for users of Outlook 2013/2016 – please ensure you attend the course that is appropriate for your version.

What You Will Learn

In particular you will be able to:

  • Send emails with a “reminder-to-follow-up” flag
  • Use email to carry out voting
  • Automatically send incoming email to specific email folders as part of email management
  • Send out bulk letters to groups of people in your Contacts list
  • Access someone else’s email, Contacts, Calendar etc with their permission
  • Archive emails you want to keep
Enquire now


Session 1

Conversation View; Adding voting options; Delayed delivery; Quick Flags; Multiple signatures; Quick Parts; Categorising emails (if there’s time)

Session 2

Quick Steps; Rules; Templates

Session 3

Mail Merge; Creating Mail Merge email; Mail Merge specific contacts

Session 4

Sharing Calendars; Calendar Groups; Sharing Outlook Mailboxes and Folders, and delegating access; Archiving


The course will run from 10am to 4:45pm (light cold buffet 1pm to 1:45pm). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.


We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please just get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Your Course Trainers

Ed Lepre

Ed Lepre

Ed is a Microsoft Certified Trainer (MCT) and has worked at Happy for over 12 years. Although he trains the full suite of MS Office and non-Office packages at all levels, his favourite package is Excel. A previous winner of the prestigious Learning and Performance Institute's 'Learning Professional of the Year' award, as well as other training accolades, he is also the IT Helpline Manager.

Sal Agoro

Sal Agoro

Sal trains most MS Office packages. Her real love is in transferring knowledge by making her training sessions fun and more impactful. She is Happy’s Outlook Champion and ensures Outlook courses and training material are updated regularly with new features. Sal has been at happy for almost 2 years.

Paul Wherly

Paul Wherly

Paul trains on Microsoft products both on the Mac and PC platforms including VBA. Paul has trained with Happy since "the dawn of MS-DOS when formulas ruled the earth."

Kristina Kendall

Kristina Kendall

Kristina is an associate IT Trainer, she’s been training for 8 years and working for Happy since 2015. She provides training mainly on Excel, Word, PowerPoint and Outlook. Her favourite package is Excel; she loves to show people shortcuts and quicker ways of working.

Kevin Tarry

Kevin Tarry

Kevin has been an IT Trainer for over 20 years, and is a charismatic and enthusiastic training specialist who brings energy and passion to his training courses. He always looks to engage with his learners with the view to making their learning experience as effective and enjoyable as possible.