IT Essentials: Using Windows 10 and Outlook

From keeping in touch with friends and family to looking up important pieces of information, to ordering groceries and paying your bills, using a computer has become essential to everyday life. In this one-day course at Happy, you will learn the essentials of computers, including navigating Windows, sending and receiving emails, and even how to ‘Google it’!

Course Dates:

3rd Jun 2019 ( spaces available )

Course Length: 1 Day

Course Costs:

Standard Price: £300 (+VAT)

Charity: £200 (+VAT)

Public Sector: £250 (+VAT)

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Course Location

Happy HQ, 3rd Floor, 9 Alie Street, London E1 8DE

Course Requirements

This course is designed for anyone who has little or no experience of using computers, or would like to gain their confidence with general computer use. Contact our friendly team if you are unsure whether this course is right for you on 020 7375 7300.

What You Will Learn

By the end of the day you will have gained confidence in navigating around both your computer and its windows and menus. You will be able to send and receive emails, deal with attachments and use the Internet to find the information and services you need.

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Session One: Introduction to the Computer and Windows

  • Understand some of the jargon used around computers
  • Starting and shutting down safely
  • Using the mouse
  • Opening and closing programs
  • Jargon busting! The Windows 10 screen
  • Minimise, Maximise and Restore windows

Session Two: Working with Windows

  • Use more than one program at a time and switch between them
  • Opening and viewing files
  • Creating folders
  • Organise files: moving and renaming
  • Creating a file, saving it and retrieving it
  • If there’s time: Create and open zipped files, deleting files, the Recycle Bin

Session Three: The Internet

  • Understand essential web jargon
  • Navigate around a website and note common features
  • Visit currently popular sites
  • Use Google to find information by specific keywords
  • If there’s time: Create favourites to easily access previously accessed sites

Session Four: Using Outlook for email

  • Send and receive e-mails
  • Send and receive e-mails with attachments
  • Save attachments elsewhere
  • Understand how to use email well
  • Create a calendar appointment
  • If there’s time: Create a meeting and invite people to it, set up an automatic signature, set up an Out of Office automatic message


The course will run from 10am to 4:45pm (light cold buffet 1pm to 1:45pm). Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.


We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please just get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Your Course Trainer

Ed Lepre

Ed Lepre

Ed is a Microsoft Certified Trainer (MCT) and has worked at Happy for over 12 years. Although he trains the full suite of MS Office and non-Office packages at all levels, his favourite package is Excel. A previous winner of the prestigious Learning and Performance Institute's 'Learning Professional of the Year' award, as well as other training accolades, he is also the IT Helpline Manager.