happy people

Learn more about everyone who writes blog posts for us here at Happy. Here you can find a photo and short bio of each author, as well as a link to view all of their previous blogs.

Carrie Bedingfield

Carrie has been making tools and methodologies to improve and enable better human interactions at work for nearly 20 years (including clean communication) and now her research at Cambridge University's Engineering Department is exploring opportunities for improving the outcomes of group information sharing, idea generation and decision making events, specifically in the context of the engineering design process. Carrie is the founder of Onefish Twofish (employee engagement consultancy), 50th Generation (purpose-led innovation and start-up accelerator) and LoMo (the methodology for improving meetings in the workshop).

More by Carrie

Henry Stewart, Founder and Chief Happiness Officer

Henry is founder and Chief Happiness Officer of Happy Ltd, originally set up as Happy Computers in 1987. Inspired by Ricardo Semler’s book Maverick, he has built a company which has won multiple awards for some of the best customer service in the country and being one of the UK’s best places to work.

Henry was listed in the Guru Radar of the Thinkers 50 list of the most influential management thinkers in the world. "He is one of the thinkers who we believe will shape the future of business," explained list compiler Stuart Crainer.

His first book, Relax, was published in 2009. His second book, the Happy Manifesto, was published in 2013 and was short-listed for Business Book of the Year.

You can find Henry on LinkedIn and follow @happyhenry on Twitter.

More by Henry

Cathy Busani

Cathy has been with Happy since March 1995 and shortly after took over the role of Group Managing Director, and is responsible for maintaining Happy's award-winning and celebrated culture. As head of Happy's Leadership and Personal Development, she is Lead Facilitator, executive coach, speaker and consultant with the aim of embedding positive behavioural change. Her leadership purpose is to help others to be great at work. She is an inspiration to her staff and clients. Cathy has received recognition through several national awards, including a Special Commendation for Innovative Management in the Best Boss Competition and Finalist for Director of the Year in the 2018 London Venus Awards.

More by Cathy

Claire Lickman

Claire is Digital Marketing Coordinator at Happy. She has worked at Happy since 2016, and is responsible for Happy's marketing strategy, website, social media and more. Claire first heard about Happy in 2012 when she attended a mix of IT and personal development courses. These courses were life-changing and she has been a fan of Happy ever since.

More by Claire

Paul Gapper

Paul is a Masters qualified trainer with experience in interpersonal skills, work skills and management training. He has worked in the public, private and voluntary sectors for over fifteen years. Paul has a Distinction in the Institute of Personnel Development Training Certificate and the teacher-training certificate for Mindfulness-Based Approaches from the Oxford Mindfulness Centre. In 2017, Paul was a Finalist for the Learning Professional of the Year at the 2017 Learning Awards.

More by Paul

Billy Burgess

Billy has been writing blogs for Happy since 2017, covering mindfulness, stress management, confidence building and emotional intelligence as well as offering handy tips for Office 365 users. As an arts, culture and lifestyle writer, his work is regularly published in Music Feeds, VICE, RedBull.com, Beat magazine and Mixdown.

More by Billy

Serena McCusker

Serena is an experienced IT trainer with a background as a business analyst. She has 20+ years’ experience of managing training projects, writing training materials and delivering customised workshops. A Microsoft certified and TPMA qualified trainer, Serena provides training to an advanced level for both private and public sector clients, specialising in data analysis. She has a relaxed, approachable style and makes even the most advanced topics easy to follow.

More by Serena

Ed Lepre

Ed is a Microsoft Certified Trainer (MCT) and has worked at Happy for over 12 years. Although he trains the full suite of MS Office and non-Office packages at all levels, his favourite package is Excel. A previous winner of the prestigious Learning and Performance Institute's 'Learning Professional of the Year' award, as well as other training accolades, he is also the IT Helpline Manager.

More by Ed

Joseph Grech

Joseph is a freelance facilitator and ICF accredited coach with extensive experience supporting individuals and organisations in the UK and internationally. He firmly believes in the potential of people and this shines through his approach, as he is able to very quickly build relationships whilst supporting and challenging individuals in an engaging manner to help them grow. Joseph is a Fellow of the CIPD and has previously worked as the Head of L&D for a global HR consultancy providing management development programs to a range of industries globally. He also worked as a L&D Manager for a FTSE100 organisation and as a Training Manager for an immigration consultancy, responsible for setting up and developing the firm's L&D department.

More by Joseph

Darren Andrews

Darren is one of Happy's Senior Trainers, able to train almost every IT course on our course programme. He worked for Happy for 12 years and has been an Associate Trainer since 2018.

More by Darren

Sal Agoro

Sal trains most MS Office packages. Her real love is in transferring knowledge by making her training sessions fun and more impactful. She is Happy’s Outlook Champion and ensures Outlook courses and training material are updated regularly with new features. Sal has been at Happy for over three years.

More by Sal

Jonny Reynolds

Jonny worked at Happy for over 11 years, starting as Operations Manager and working his way up to Business Stream Manager.

More by Jonny

Ian Balboa

Ian was an IT trainer with Happy from 2007 to 2018, first as a member of staff and then as an associate. He delivered IT training in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) as well as VBA, SQL, HTML and Photoshop.

More by Ian

Chris James

Chris was an Associate Trainer for Happy between 2012 and 2016.

More by Chris

Nicky Stone

Nicky has been a senior facilitator for over 16 years. Her leadership purpose is to support people to reach their full potential, and this has driven her internally as part of Happy’s senior leadership team. It has enabled her, through her work every day with clients, to facilitate senior leadership programmes and personal development events. Nicky also has a proven track record at leading on large projects and inspiring others as a speaker at conferences.

More by Nicky

Adrian Trenholm

Adrian began at Happy as Café Manager in 2011, and later became Marketing Manager in 2015 until 2016.

More by Adrian

Lucy Blake

Lucy is Head of eLearning at Happy.

More by Lucy

Rachael Worrall

Rachael is the IT Product Development Manager, as well as being our Lead IT Trainer. She is responsible for making sure all our courses are of the highest quality. She has worked at Happy for over 15 years.

More by Rachael

Elinor Jansen

Elinor Jansen is studying for an MSc in Management at Imperial College. She is spending this month at Happy and will write a series of posts through August 2015.

More by Elinor

Judy Rees

Judy is an author, consultant, trainer and coach based in London, but mostly working over the internet. She helps people who work apart to work together, better, by improving their relationship-building communications. She is the co-author of a bestselling book about Clean Language, which is a precision inquiry toolkit that improves clarity in complex contexts. 

More by Judy