How to Manage Your Outlook Inbox

Learn effective Outlook email management in this half-day course

What do you hate about email? The most common complaint we hear is that email can take over your day – you open Outlook and before you know it, it’s 4pm and you’ve not achieved anything on your ‘to do’ list for the day.

In response, we have created this half-day course to give you a radical new approach to your email that will help you to free up time for the big things you want to achieve. It will also leave you with the technical skills to deal with your emails more efficiently, so you feel in control. It has been designed for users of Outlook 2013/2016.

Course Dates:

28th Jun 2019 ( spaces available )

12th Aug 2019 ( spaces available )

11th Oct 2019 ( spaces available )

Course Length: Half-Day (3 Hours)

Course Costs:

Standard Price: £225 (+VAT)

Charity: £150 (+VAT)

Public Sector: £187.50 (+VAT)

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Course Location

Happy HQ, 3rd Floor, 9 Alie Street, London E1 8DE

Course Requirements

Learners should be confident in creating and saving documents in Office as well as using Outlook.

This session will be taught in Outlook 2013/2016, but it will have tips relevant to users of older versions of Office.

What You Will Learn

This course will give you lots of ideas for effective Outlook email management to help you to stay focused on what matters most. You will also consider alternative ways of communication that may be more appropriate, such as Skype for Business.

Please note – if you have headphones please bring them for the Skype for Business session.

You will learn:

  • Tools to better manage the email that’s already sitting in your mailbox
  • Radical approaches to email that will make you productive, not just busy
  • Good email practice – better ways of using email so you and your team are making things easier for each other
  • Alternative ways of communicating, using IM or calls to lighten the email load
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Session One: Speed up everyday tasks

  • Search for Emails
  • Create Tasks
  • Flag Messages
  • Create Quick Parts
  • Set up Rules to File Away

Session Two: Improve Your Productivity

  • Good Email Practice
  • Turn off Outlook Alerts
  • Send replies to someone else
  • Delay Email(s) Delivery
  • Set Expiry on Messages
  • @Mentions (2016 only)
  • Focused & Other folder (2016 only)
  • Eat 4 Frogs
  • 321Zero

Session Three: Skype For Business

  • Setting your Presence
  • Use Instant Messenger
  • Make voice and video calls to more than one contact


The course will run from 10am to 1pm. Please be careful to arrive by 9.45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.


We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please just get in touch with our Customer Services team within 30 days of the course. We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Your Course Trainer

Sal Agoro

Sal Agoro

Sal trains most MS Office packages. Her real love is in transferring knowledge by making her training sessions fun and more impactful. She is Happy’s Outlook Champion and ensures Outlook courses and training material are updated regularly with new features. Sal has been at happy for almost 2 years.