2017 Happy Workplaces Conference
At the 2017 Happy Workplaces Conference, hosted in joint partnership with the Chartered Institute of Personnel and Development (CIPD), Engage for Success and Happy, there were lots of simple and actionable ways discussed which could transform your organisation.
We were lucky to be joined by many inspiring and dynamic speakers including Nita Clarke and David MacLeod OBE of Engage for Success, Peter Cheese of the Chartered Institute of Personnel and Development, Louise Beardmore of United Utilities, Sarah Metcalfe of Sure Petcare, and Madelon and Brendan of Buurtzorg.
Held on 14th June, the 2017 Happy Workplaces Conference was bigger and better than ever.
Hosted in joint partnership with the Chartered Institute of Personnel and Development (CIPD), Engage for Success and Happy, there were lots of great advice and innovative ways of working discussed, which were simple to action and adapt to your workforce, and which could really transform your organisation.
We were joined by an array of wonderful speakers including Sarah Metcalfe of Sure Petcare talking about how she has used the principles from The Happy Manifesto to give fantastic customer service, and Louise Beardmore on how she has created a happy workplace and reduced written customer complaints by 50% in the last year.
Alex Segrove: How the Government Digital Service Creates a Happy, Diverse Workplace
Alex Segrove is the Delivery Lead for the Government Delivery Service (GDS) – the digital transformation unit within the Cabinet Office.
GDS are guided by 11 core principles, which Alex outlines in this 28-minute video. Alex believes that, by adhering to these principles, GDS are doing the right thing.
Peter Cheese: The Future of Work is Human
Peter is the CEO of the Chartered Institute of Personnel and Development, which is made up of more than 140,000 human resource management professionals working in the private, public and voluntary sectors around the globe. In this 31-minute video Peter makes a compelling case as to why the future of work is human.
Susan Ronaldson and Steve Mirfin: Building a Culture of Trust at the National Audit Office
Susan Ronaldson is the NAO's Director for Engagement and Change. She was joined by Steve Mirfin, Head of Skills and Talent. In this 30-minute video they speak about the measures the NAO has taken to get the best out of its people.
Tracey Jelfs: Doing Things Differently in Children's Services
Tracey Jelfs is Head of Children’s Services at Monmouthshire County Council, she faced 'the hardest task of her professional career' needing to improve KPIs, cut spending and create a happy, engaged work environment. All whilst committed to the delivery of quality services to vulnerable children and young people. She talks of that challenge in this 32-minute video.
Sure Petcare: Using Happy Ideas to Create Great Service and Business Success
Brendan O'Keefe: Implementing Happy Principles in a Public Sector Mutual
Brendan O’Keefe was inspired by the Happy Manifesto to implement its ideas at Epic CiC—an education support public mutual, which was founded in response to the changing landscape of public sector funding. In this 18-minute video Brendan explains how, as managing director, he took a more active role in stimulating great results and growing a happy workplace.
Isabelle Trowler: The Three Most Important Things I've Learned About Culture Change
Isabelle Trowell became the chief social worker for Children and Families in 2013. The title of her talk “3 versus 45” refers to her general tendency to speak about 45 things. For this 39-minute video, Isabelle sought to condense the lessons she’s learned into three main points she thinks everyone should take on board.
Feedback from happy learners
Ruby Alden-Gibson2 days ago
Really enjoyed the course. It was informative and I learnt loads!
Trusted Customer3 days ago
Very good, the process was easy and communication good. Mostly spoke to Laura so it would be good if all her emails had come from her name email address.
Trusted Customer3 days ago
Fully satisfied with the service and location of the training.
Trusted Customer6 days ago
Trent Grassian7 days ago
An incredible training, which was so engaging and informative. Really got a lot out of it and would highly recommend itt o others!
Joanne Spear7 days ago
thanks, the course was simple and easy to follow and i found the presenters approach very friendly.
Wilma Wheatley7 days ago
The tutor was great in including everyone. answered all the questions i had before attending
Trusted Customer7 days ago
Happy's training courses enhanced my knowledge and gave me new skills which I can use in my job to make things more efficient.
Jodie Moore8 days ago
Great course with a great tutor. Very interactive with good learning experiences.
Trusted Customer8 days ago
Great course, enjoyable and useful.
Jackie Costin8 days ago
Roumiana Grigorova8 days ago
I am very happy, taking this training. I would say I am one step more confident. This was an interesting and very useful experience. Our lecture was a great, I have to sa...