Case Study: Staged Roll out for Large Company

In: Case StudyDate: Jul 22, 2019By: Claire Lickman

Since 2016 Happy has worked with a large company who provide a database service to their own customers – ranging from the very small to large retailers and public sector organisations.

Across 2016 to 2018 there was a staged roll out of an upgrade to the system. Users needed to be able to work as usual from go-live. Happy provided videos, online learning and face-to-face learning. The project was ambitious, on a nationwide scale with an ever-evolving schedule.

I really appreciated the professionalism, pace and slickness that Happy’s involvement brought to the process and that the value for money was eye-opening. Having Happy’s support saved money as well as bringing a focus on the learning experience and how to deliver the material that was beneficial both to our organisation and the individual learners.The Programme Director

Happy’s customers were seeking a training provider to support multiple tiers of customers going through the upgrade. The provider needed to create good quality online and classroom learning and manage the learning process, leaving customers feeling well cared for and in a position to carry on business as usual with the new system.

Happy worked with Project Managers, Account Managers and other stakeholders – both from the company rolling out the database and at the individual customer organisations. We had to make sure that the learner needs were being met and that take up of the training offered was as high as possible.

Happy also were required to work seamlessly with the company, using a company email address and removing all Happy branding from the learning materials.

During the project, the Programme Director appreciated the flexibility from our team, as well as their understanding of the business needs and the technology.

Our team were able to respond to the shifting needs as the project progressed. We were also able to assist with the learning as well as the administration and practical support for the project.

Changes were made to improve the technologies used to deliver the online training, to increase learner engagement, and to ensure that the management information needed to track the project was created.

The quality of the training was high, and responses from learners were overwhelmingly positive.

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